Frequently Asked Questions
No, we recommend completing only one form per question only. We would not advise filling out multiple forms for the same issue, in order for our Member Services team to properly allocate resources and to respond to all queries more efficiently.
Once you have completed your Express Help form, you will receive an email notification. You may expect our Member Services team to address your concern within 48 hours. Filling out multiple forms will not expedite our Member Services team’s response.
We will be working on your response and it will be sent out during normal Member Services’ opening hours.
The Member Services Express Help on European and Russian webpages is only available for European and Russian members.
Express Help form will only accommodate requests if the form was submitted within 5 days of the enrollment date and if it is the first Sponsor/Enroller Change for the account.
No. Only processing of Essential Rewards Orders and Essential Rewards subscription and template cancellation can be accommodated via Express Help. Cancelling an Essential Rewards Order requires a completely different process and needs to be raised via Member Services.
For your security, only the last 4 digits of your credit card or debit card will be requested in order to verify your account and process your payment.