How do I redeem my Loyalty points
You can redeem your points online by logging in your Virtual Office and clicking on “Details” tab next to your points balance. Select “Shop To Redeem Points Now” and to open the online catalogue and browse for your preferred products. Loyalty points can be redeemed after placing 2 consecutive Loyalty Orders. Kindly note, that you cannot redeem points with an Loyalty order.
How many points can I redeem every month?
You can redeem up to 375 points each month.
If I cancel my Loyalty Rewards subscription, do I lose my points?
If you cancel your subscription, you forfeit all unused Loyalty points. You must contact Member Services to cancel your subscription. Your monthly subscription to the programme, if resumed, will accumulate points again at the 10 percent level.
Do I retain points earned for returned products?
No. You forfeit any points earned on products that you later return.
How soon can I redeem points that I earned?
You earn points the minute your subscription order is shipped. You can redeem points any time after placing two consecutive qualifying Loyalty orders.
What is the difference between Loyalty Points and PV?
The majority of products have a PV value. Loyalty points are earned based on the PV value of your Loyalty order. For example, if in month one you place an Loyalty order of 100 PV, you will receive 10 Loyalty points. You will accrue Loyalty points with your monthly Loyalty orders. For example, if you would like to redeem your points for Peppermint 15 ml which has a PV value of 22 PV, you will require 22 Loyalty points.
When redeeming Loyalty points, do I go by the currency amount or PV amount in the price list?
When redeeming points, please refer to the PV amount rather than the currency value. For example, if you have 50 points, you can redeem them for eligible products with a PV value up to 50. Loyalty points can only be redeemed for products with full PV values. All items marked with a flag in the Virtual Office catalogue are available for purchase with Loyalty points. Some items, such as promotional items, may not be available for purchase using Loyalty points. Other exclusions may apply.
Please note, our standard 90-day returns policy does not apply to Loyalty points redemption orders, unless the product is faulty.
Can I use my points for promotional products such as discounted items?
Promotional products are not eligible for purchase with Loyalty points. Loyalty Rewards kits, Starter Kits (both Basic and Premium) and selected products are not eligible for purchase with Loyalty points, and some products are restricted for a time after they first launch. All items marked with a flag in the Virtual Office catalogue are available for purchase with Loyalty points. Please contact Member Services if you have questions about specific items.
Do my points expire?
Yes. Unused points expire on a 12-month rolling basis, meaning they expire 12 months from when they were earned. Please check the summary page in the Virtual Office to find out how many points you have.
How do I redeem points outside my market?
With millions of Brand Partners worldwide, we know that many of our Brand Partners travel the world to share Young Living. So what if you want to redeem your Loyalty points while visiting another market? Here are some guidelines to help you plan ahead and make sure you always have your YL favourites, no matter where your journey may take you:
• To redeem ER points in a market that is not your home market, you must be present in the market, and you may not redeem Loyalty points on behalf of another Brand Partner.
• The market you are visiting may limit quantities or restrict products that you can redeem Loyalty points for.
• You will be allowed to place only two orders per month with Loyalty points and can redeem only up to 125 ER points total per month in any market other than your home market. If you redeem 125 points on your first order, a second order will not be allowed.
Can I use my Loyalty points to pay for shipping?
No, you cannot pay for shipping using your Loyalty points. Shipping prices can be found in the shipping policies located in the Virtual Office under the Brand Partner Resources page, within the Product Information section.