Privacy Statement

Privacy Policy Statement
This Policy is effective on 1 July, 2009.

This is the web site of Young Living (Europe) Ltd.

Our postal address is:

Building 11, Chiswick Park

566 Chiswick High Road

London, W4 5YS

United Kingdom



We can be reached via e-mail at customercare@youngliving.com, or you can reach us by telephone at +44 (0) 1480 862840.

By using our web site, you are agreeing to be bound by the following policies in regards to collection and privacy of personal data:
Recognition, Collection, and Uses of Personal Data We Collect When you visit our web page, our web server automatically recognises only your computer's domain name, but not your e-mail address or any other personally identifiable information. This renders your visit virtually anonymous, unless you log in to one of the controlled-access areas of our site, or otherwise volunteer other personal information (such as survey information and/or site registrations, name and address, telephone number, fax number, and payment information). We also may collect anonymous aggregate information on what pages you and other consumers access or visit; user-specific information on what pages you or other consumers access or visit; and any information volunteered by you, the consumer, in connection with our business.

The aggregate information we collect is used for many different purposes in order to serve you better. Among these purposes are to improve the content of our web page; to customise the content and/or layout of our page for each individual visitor; and to notify consumers about updates to our web site.

We will disclose personal data we have collected only when legally required to do so; at the request of governmental authorities conducting an investigation; to verify or enforce compliance with the policies governing our web site and applicable laws; or to protect against misuse or unauthorised use of our web site.

Certain information about you may be available to authorised distributors, who can view information regarding the product order history, names, and addresses of distributors or customers in their own downline, but payment information you may give us in the course of ordering our products will be disclosed only to necessary Distributor Network Services staff to fulfil your order, and will never be available to an outside third party for any reason but a legal investigation. VAT numbers may also be collected from you upon sign-up as a Young Living distributor, but will only be used in accordance with governmental tax authority policy—they will not be available to anyone else for any other purpose.
Use of “Cookies” “Cookies” are short strings of information that are collected upon your visit to our site in order to enhance your web browsing experience. We use cookies to store visitors' preferences, such as items placed in your online shopping cart, in order to make your interaction with our site more personal. Web browsers can be modified in order to prevent cookie collection; however, this may impact your browsing activities. If you wish to prevent the collection of cookies, the “Help” portion of your browser will give instructions on how to disable this feature.
Use of Your E-Mail Address and Opting Out If when you become a member of Young Living Essential Oils, you supply an e-mail address and choose to not opt out of receiving e-mail communications from Young Living and/or if you sign up to receive e-mail communications from Young Living via another format, you may receive periodic e-mail communications from us with information on new products, services, upcoming events, or other topics. If you do not wish to receive such e-mail, please let us know by calling the telephone number (+44 1480 862840 ) above or sending your request to us via e-mail (customercare@youngliving.com) or postal mail at the addresses at the top of this page. Please know that when you choose to opt out of receiving e-mail communications from Young Living, you opt out from e-mail communications sent through Young Living's virtual office from your upline Young Living distributor(s) as well.

When making your request, please provide us with your exact e-mail address, so we may accurately fulfil your wishes.
Use of Your Postal Address and Opting Out If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the above telephone number or by sending your request to us via e-mail or postal mail at the addresses at the top of this page.

When making your request, please provide us with your exact name and address, so we may accurately fulfil your wishes.
Use of Your Telephone Number and Opting Out Persons who supply us with their telephone numbers online may receive telephone contact from us with information regarding new products and services or upcoming events, as well as customer service calls from our Distributor Network Services. If you do not wish to receive such telephone calls, please let us know by calling us at the above telephone number or by sending your request to us via e-mail or postal mail at the addresses at the top of this page.
When making your request, please provide us with your exact name and address, so we may accurately fulfil your wishes.
Third-Party Advertisers We do not partner with or have special relationships with any ad server companies.
Changes to Our Privacy Policy From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our web site to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information is used, you should check back at our web site periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by calling us at the above telephone number or by sending your request to us via e-mail or postal mail at the addresses at the top of this page.
Accessing Your Personal Information Upon request we will provide site visitors with access to a description of the information that we maintain about them. Consumers can access this information by calling us at the above telephone number, and then verifying to Distributor Network Services security information known only to you, prior to your receiving access to the requested data.
Correction of Factual Inaccuracies If there are factual inaccuracies in any information that we maintain about you that you wish to correct, please notify Distributor Network Services at the above phone number.
Website Security Precautions With respect to web site security, when we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server. We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
Our Commitment to Children's Privacy Because the privacy of children's information is especially important, we do not knowingly collect information from persons under the age of 18, and this web site is not structured to attract anyone under that age.
Accountability If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number. We are registered under the Data Protection Act of 1998 and we adhere to the European Data Protection Authorities, and agree to comply with their procedures.