Job Title: Multilingual Customer Care Advisors
To work with European Distributors, those based in mainland Europe as well as in the UK, providing excellent customer service via phone, email and face-to-face contact and ensuring enquiries are dealt with in a prompt and professional manner. We welcome people to apply with any of the following native (mother-tongue) languages: German, French, Swedish, Finnish, Dutch, Spanish, Portuguese, Italian, Romanian, Russian, Lithuanian, Czech, Polish.
Communicate with all distributors by phone, e-mail, or in person and provide excellent and accurate service to their requests.
Make sure standards are met or exceeded for customer service levels.
Show a high level of professionalism with proper grammar and phone etiquette.
Review Held for Payment reports on a regular basis and oversee communication to rectify problem orders.
Identify problems with member accounts and/or orders and solve them accordingly.
Keep constant communication with your Manager by reporting issues on behalf of the Leaders.
Work as a team to develop and improve company policies, procedures and processes to advance customer relations and better meet member needs.
Work closely with Customer Care management as well as other departments (Sales, Marketing, Operations, Finance) to meet customer requests and exceed expectations.
Travel to assigned region to attend conventions (throughout the EU), trainings and meetings, on an as needed basis and as directed by management.
Excellent spoken and written skills in English and any of the following languages at native level: German, French, Swedish, Finnish, Dutch, Spanish, Portuguese, Italian, Romanian, Russian, Lithuanian, Czech, Polish.
Previous experience working in a customer service environment.
Strong customer focus and professional approach.
Excellent ability to demonstrate innovation and good judgment/problem solving skills when making decisions.
Ability to work effectively as part of a team.
Ability to learn new systems and processes.
Good computer skills.Works well under pressure and to tight deadlines in order to meet customer needs.
Positive “can do” attitude.