Account Reactivation is more convenient now! Submit your application online through this JotForm and no more physical form is required. Of course, you are always welcome to visit our Experience Center for dedicated service.
Q1: Why is my account dropped for inactivity?
Ans: If you have not placed an order with a minimum of 50 accumulative PV from the past 12 consecutive months, your Brand Partner account will be changed to an “inactive” status.
Q2: How do I know when my account is dropped for inactivity?
Ans: If you encounter this message while logged in Virtual Office, this means that your account has been dropped for inactivity.
Q3: What will happen to my downline if my account is dropped for inactivity?
Ans: When your Brand Partner account is deemed inactive, your existing team will roll up to your first active support team Brand Partner.
Q4: Will I be assigned to my prior sponsor and enroller when reactivating my account?
Ans: Your account can be reactivated under any sponsor and enroller of your choice.
Q5: If I had downline(s) before my account status is dropped for inactivity, can I reclaim my original team when I reactivate my account?
Ans: Unfortunately, you would have no claim to the team Brand Partners loss due to the inactivity of your account.
Q6: How can I reactive my account?
Ans: You may reactive your account via e-mail with the completion of a JotForm and the Brand Partner Agreement, or by visiting our Experience Center. Our Customer Services Team would be more than happy to assist you. Please prepare the following materials:
1. Brand Partner Information
a. Brand Partner ID & 4-digit PIN
b. New Sponsor & Enroller’s name & Brand Partner ID
a. Brand Partner Agreement (please fill-in / sign all area marked “REQUIRED”)
3. 100PV Reactivation Order
a. Order Type: Quick Order / Essential Rewards Order
b. Order Item(s): 100PV or by purchasing any Premium Starter Kit / Premium Experience Kit
c. Payment method: On-file credit card / Paypal / New credit card
d. Shipping method: Delivery or Self-pickup at Experience Center / SF Store / SF Locker
|Brand Partner Information||Documents||100PV Reactivation Order|
|Brand Partner ID & 4-digit PIN||Brand Partner Agreement (Fill-in / sign all area marked “REQUIRED”)||Order Type: Quick Order / Essential Rewards Order|
|Order Item(s): 100PV or by purchasing any Premium Starter Kit / Premium Experience Kit|
|New Sponsor & Enroller’s name & Brand Partner ID||Payment method: On-file credit card / Paypal / New credit card|
|Shipping method: Delivery or Self-pickup at Experience Center / SF Store / SF Locker|
Q7: How can I settle my order if my default payment method in Virtual Office is already outdated?
Ans: If you wish to use an unrecorded credit card for settlement, our Customer Services Team will contact you by phone to assist with your reactivation order in 3 working days upon the receipt of your application. Assistance in updating the payment information will also be provided at the Experience Center.
Q8: Can I reactive by placing an Essential Rewards order?
Ans: Yes. Please be reminded to login Virtual Office to join and setup Essential Rewards within the same month once reactivation is processed.
Q9: Can someone process the reactivation procedure on behalf of the inactive Brand Partner?
Ans: No. The application must be processed by the inactive Brand Partner.
Sample of Brand Partner Agreement
Please click here to download Brand Partner Agreement, fill out the form and sign. The following sample is for your easy reference (all parts marked with yellow labels are required):