Return Policy

The return policy applies to both Will Call and local delivery service.
Be sure to check the products thoroughly upon receiving the parcel, any order discrepancy or damage must be reported within 5 days of invoice. You may return or exchange items purchased within 90 days of receiving them.
General Return and Refund Policy (Applicable for Both Standard Order & Essential Rewards Order)
Any unopened product within 30 days after shipment will be applied to a full refund in the same payment method of the purchase price (less shipping charges).
Any opened product within 30 days after shipment will be applied to a credit* on your Young Living account of the purchase price (less shipping charges).
Any opened or unopened product up to 90 days after shipment will be applied to a credit* on your Young Living account of the purchase price (less shipping charges and a 10% handling fee). The credit applied to opened product will be based on the percentage of the product returned.
*For example, if you return 50% of a product, then a credit of 50% (less shipping charges) will be applied to your Young Living account. Young Living reserves the right to review each return or exchange on a case-by-case basis.
Returning Essential Rewards (ER) Orders
Cancellation or return of any Essential Rewards order forfeits all unused Essential Rewards credits and resets the monthly participation in the program to zero.
An additional 25% restocking fee will apply due to member’s failure to update his or her autoship template before the processing date.
If you would like to place an ER order again, please kindly contact Customer Service Team for assistance at 2897 5600 or hk@youngliving.com
Return Merchandise Authorisation (RMA) Number
For Hong Kong Orders
A Return Merchandise Authorisation (RMA) Number must be obtained from Hong Kong Customer Service via email: hk@youngliving.com (*provide member ID, pin and attached with the invoice and the photograph of order items) before sending any items back and must be displayed on the outside of the package. Young Living will not accept any returns without an RMA displayed and form enclosed.
For Not for Resale (NFR) Orders
A Return Merchandise Authorisation (RMA) Number must be obtained from US Customer Service via email: HKNotForResale@youngliving.com (*provide member ID, pin and attached with the invoice and the photograph of order items) before sending any items back and must be displayed on the outside of the package. Young Living will not accept any returns without an RMA displayed and form enclosed.
Returning Products to Distributors
Retail customers returning products to Distributors will follow the same return policy.
The Distributor is responsible for returning the product to Young Living within 10 days of receiving the return.
Excessive returns may be deemed an abuse of Young Living’s return policy and may result in suspension of your return privileges and/or distributorship.
Young Living reserves the right for making decisions for all orders return.