Young Living is always committed to enhancing member experience. To provide you with better service and ensure accurate product availability, the 5-day Pickup Policy that has been effective since 2015 was fully executed and enforced starting January 1, 2018.
What is 5-day Pickup Policy?
Members are advised to pick up the "self pick-up" order at our Causeway Bay Customer Experience Center within 5 working days after successful payment. Otherwise, the “self pick-up” order will be automatically switched to a shipping order and delivered to member’s “default shipping address”.At the same time, a delivery fee equivalent to shipping fee of that order under new Pilot Shipping Program* will be applied at member’s expense. Please refer to the "Local Delivery Fee" section under "Local Delivery Service Policy" for shipping fee calculation mechanism of the Pilot Program.
*The free delivery enjoyed by placing orders of 150PV or above is NOT applicable here.