We are excited to see the ever-increasing demand for our local delivery service since its launch in August 2015! To ensure the ordered items are delivered to your door efficiently without any delays, our local delivery service policy is here for you to follow.
1.1 Order Placement Method
You can order Young Living products online anytime anywhere by logging into Virtual Office
Be sure to provide correct phone number and delivery address when you place an order so that your ordered items will be delivered to your door. To ensure we can reach you, please input your phone number behind the Shipping Name, for example “Shipping Name: Minnie Mouse (+852 9876 5432)”
If you are changing your pick-up method from Will Call to local delivery service, please make sure you input your own address correctly.
Double check the Order Confirmation Page before you click “Submit”.
2.1 Delivery Days & Time
Young Living products will be delivered to you within 2 to 5 business days depending on districts. More business days will be required in remote areas and island areas*.
*Remote Area: Sai Kung, Clear Water Bay, Lau Fau Shan, Lok Ma Chau, Sham Tseng, Lung Kwu Tan, Walled Villages with address in DD/Lot no.
Island Area 1: Tung Chung, Ma Wan, Discovery Bay (Items will be delivered on Saturday ONLY).
Island Area 2: Cheung Chau, Lantau Island (except for Tung Chung and Discovery Bay), Ping Chau and Lamma Island (Items will be delivered via SF Express and more business days will be required)
Delivery will be arranged between 9:00am and 6:00pm from Monday to Saturday (except for Sunday and Public holidays).
2.2 Delivery Notification
If a MOBILE phone number is provided, there will be a courtesy SMS notification prior to the actual delivery. If a HOME phone number is provided (which begins with 2 or 3), you will not receive any SMS notifications. In order to maintain efficiency of delivery service to other members, you are not allowed to select the delivery date and time.
Our logistics vendor will still deliver the ordered items to your designated address even if you have not picked up the call.
You have responsibility to sign off and confirm the receipt of all products.
2.4 Eligible Locations
Our local delivery service is for Hong Kong members only. We do not support delivery to Mainland China, Macau and other international locations. Please contact InternationalSupport@youngliving.com to find out how to ship to your location.
For location without elevator, delivery service will be provided to the 1st - 3rd floors only. For 4th floor or above, the delivery service provider will contact you for the delivery arrangement. Thank you for your understanding.
To encourage you to select the shipping option, Young Living Hong Kong will subsidize a portion of the shipping cost. You can enjoy a discounted shipping shown as below.
Place your order online now! Login into Virtual Office
, select Shipping
under Shipping Method and enjoy our local delivery service!