Local Delivery Service Policy

Have your favorite products delivered right to your doorstep! Our local delivery service saves your time and allows you to enjoy hassle-free ordering via Virtual Office. To ensure the ordered items are delivered to you efficiently, our local delivery service policy is here for you to follow.

1. Order Placement

1.1 Order Placement Method
You can order Young Living products online anytime and anywhere by logging into Virtual Office.
Be sure to provide correct mobile phone number and delivery address when you place an order. Double check the Order Review Page before you click “Place Order”.
1.2 Changes or Cancellation Policy
Absolutely NO changes or cancellation of order is allowed after “Place Order” is pressed, including the revision of ordered items, ordered quantity, shipping address, recipient’s name and phone number. Please ensure your order is final before clicking the "Place Order" button and/or manage your ER template before your scheduled processing date.
1.3 Order Processing Date
The cut-off time for order placement is 5 pm Monday through Friday. Order placed after 5 pm will be processed on the following business day.
1.4 Additional Fee
For the orders cancelled after the “Place Order” button is clicked, a handling fee of HK120 will be charged.
For Essential Rewards Order, an additional restocking fee of 25% and 2-way shipping charges will apply if Essential Rewards template is sent and shipped due to failure to update your Essential Rewards order in a timely manner.

2. Delivery Service

2.1 Delivery Days & Time
Young Living products will be delivered to you within 2 to 5 business days depending on districts. 2-3 more business days will be required in remote areas*.
*Remote Area: Airport, Cheung Chau, Discovery Bay, Lamma Island, Lantau Island, Ma Wan, Mui Wo, Ngong Ping, Ping Chau, Sha Tau Kok, Tai O, Tung Chung (items will be delivered via SF Express)
Delivery will be arranged between 9:00am and 6:00pm from Monday to Friday (except for Public holidays). There is limited delivery service on Saturday.
2.2 Delivery Notification
If a MOBILE phone number is provided, there will be a courtesy SMS notification a day before the actual delivery. If a HOME phone number is provided (which begins with 2 or 3), you will not receive any SMS notifications. You will receive a call 30 minutes prior to the actual delivery. Our logistics vendor will still deliver the ordered items to your designated address even if you have not picked up the call.
In order to maintain efficiency of delivery service to other members, you are not allowed to select the delivery date and time.
You have responsibility to sign off and confirm the receipt of all products.
2.3 Delivery Failure (max. 2 attempts)
Our logistics vendor will send you a SMS to inform you of goods delivery failure.
Upon 2 failed attempts, your parcel will be returned to the warehouse. Your order will be cancelled and a handling fee of HK$120 will be charged on your account automatically. If your order is a Standard Order, you are required to log into Virtual Office and place a new order again. If it is an Essential Rewards Order, please contact us at HK@youngliving.com or 2897-5600.
Young Living will not be responsible for any loss of commissions or ER points due to unsuccessful deliveries.
Young Living is not liable for any loss or damage arising out of circumstances beyond Young Living’s control. These include but are not limited to any act or omission by receiver or property management office.
2.4 Eligible Locations
Our local delivery service is for Hong Kong members only. We do not support delivery to Mainland China, Macau and other international locations. Please contact InternationalSupport@youngliving.com to find out how to ship to your location.
For locations without elevator, delivery service will be provided to the 1st - 3rd floors only. Eligible locations are subjected to the final decision by the logistics vendor. Members would be contacted by the logistics vendor when there are challenges in accessing the delivery location.

3. Local Delivery Fee

To encourage you to select the shipping option, Young Living Hong Kong will subsidize a portion of the shipping cost. You can enjoy a discounted shipping shown as below.
CriteriaSubsidized Shipping Cost
Single Order below HK$ 2000HKD 60
Single Order equal or above HK$ 2000HKD 40
The delivery fee listed above is for one-way delivery.

4. From Purchase to Delivery

For any enquires about delivery arrangement, please contact the logistics vendor (GO Logistics) at 2739-8874 or Whatsapp 9120-0441.
Should any dispute arise, the decision of Young Living Hong Kong shall be final.
Place your order online now! Login into Virtual Office, select Shipping under Shipping Method and enjoy our local delivery service!