Coronavirus Update Center

The health and safety of our employees, members, and partners is our highest priority at Young Living. First and foremost, we want to assure our members that we’re putting people first while still maintaining high-functioning business operations. Despite the growing health concerns related to COVID-19, we’re here to support you as much as ever. That goes for all of our market leadership around the world too. Our corporate leaders in every Young Living market have responded to this crisis with timeliness, insight, and the agility required to overcome the business challenges presented by this global situation. Watch our video for the latest update.
As a key part of putting people first, we’ve taken decisive steps to protect our employees around the world. One of these steps is to follow sound guidance from public health authorities and ask employees to work from home for the near future.

For areas of our business with functions that cannot be done remotely, we’re strategically staggering shifts to create space between people to reduce potential exposure—both for employees and members of the public. This includes, for example, our farms, warehouse, shipping operations, and other important functions. Globally, you can also count on the support you need from your market Member Services teams.

While we will continue to monitor the COVID-19 situation and will respond based on the advice of governments, public health authorities, and medical professionals, as HKSAR government issued a Red Outbound Travel Alert (OTA) on all foreign countries, based on our responsibility to our members, employees, and the general public, we are also taking these critical steps:
1. Organizing a virtual International Grand Convention and canceling the live event
2. Postponing all farm tours until further notice
3. Canceling or postponing major events
The safety and well-being of the attendees at any Young Living event has and always will be our first priority. We’ll continue to evaluate our general event schedule and update event dates and locations as needed.
Please refer to below for updates on Young Living events, workshops and member services. Information may subject to change in accordance to current situation:

Shipping Updates

Due to the current global health crisis, we’re experiencing a sudden surge in orders, which has led to some shipping delays. Rest assured that our team is working around the clock to get back on track. We are processing orders as quickly as possible and will continue to honor the shipping methods you selected at checkout as soon as we process your order. Thank you for your patience and understanding as we work through these temporary delays.

Member Service Updates

Due to public health concerns and to maintain a normal customer service level, opening hours of Experience Center will be updated as below while Phone and Email Service will operate as normal (Mon-Fri, 11am - 7pm). Members can enjoy pick-up service, place orders, sign up as member, join Essential Rewards program and make other inquiries at Experience Center.

Mon, Wed & Fri

11am - 7pm

Tue & Thur

1pm - 9pm

Sat (Apr 18/ May 16/ Jun 13)

11am - 7pm
*Experience Center and Phone Service operation time is subject to change based on epidemic development

Event Updates

International Grand Convention
For 2020, our biggest annual event will be 100% virtual. While this event will no longer be in person, our virtual reach will be limitless and will break down boundaries—giving us the opportunity to reach thousands of homes and ignite the momentum that the convention brings. Get your Virtual IGC tickets.
Young Living Workshops
In view of recent epidemic development, all workshops held at Experience Center (Corporate and Member) have been cancelled and are hosted online via Zoom Call instead. Please click here to check out Timetable of March Online Workshops.