Essential Rewards FAQ

Essential Rewards points are one of the ways that we love to give back to Young Living members! When you sign up for Essential Rewards, not only do you get your monthly order shipped to you automatically, but you also get to enjoy points that can be used toward your favorite products, discounted shipping, and loyalty gifts for consecutive orders. To help you get started, here are answers to some of the most frequently asked questions about Essential Rewards:

General

Q: How do I sign up for the Essential Rewards program?
A: You may sign up in one of the two easy ways:
1. Online through Virtual Office
2. By phone at (632) 249 9555
Q: Is there a minimum PV for my monthly Essential Rewards subscription order?
A: Yes. You can change the items any time until 12 a.m. (midnight), Philippine time, on your processing date, which is determined by you when you subscribe to the program.
Q: Can I change the items in my Essential Rewards subscription order and still receive all the benefits of the program?
A: Yes. You may change the items any time until 12 a.m. (midnight), PHT, on your processing date (which is determined by you when you enroll in the program).
Q: Can I make changes to my Essential Rewards subscription order online?
A: Yes. You can make changes to your Essential Rewards subscription order online at any time.
Q: Can I customize my Essential Rewards order every month or do I have to order the same thing?
A: You can change the products you order each month at any time by editing your ER template.
Q: Do I need to place an order every month?
A: Yes. The Essential Rewards program offers rewards for shipments that process each month. Earning loyalty gifts, reward points, and maintaining higher reward point percentages are contingent upon placing consecutive orders. There are other benefits, e.g., special promotions, that are only available for members on ER.
Q: If I want to cancel my subscription to the Essential Rewards program, can I do so online?
A: No. All Essential Rewards subscription cancellations must be over the phone with one of our helpful Member Services agents.
Q: Do I need to be on Essential Rewards in order to receive commissions?
A: No, only if you would like to earn the Rising Star Bonus (Please refer to compensation plan for further details.).
Q: Is a grace month still offered?
A: As of November 1, 2016, the option to select a grace month is no longer available. Members will not be able to select this option online and must call and request it through Member Services. If a member misses two or more orders within a year, he or she will have to start over with loyalty gift qualification and will begin accumulating points again at the 10 percent level. Any previously earned loyalty gifts will not be available upon re-qualification.

Loyalty Gifts

Q: How do I earn gifts through the Essential Rewards program?
A: When you automatically place consecutive Essential Rewards subscription orders of a minimum of 100 PV, you can earn exclusive gifts. You’ll qualify for these gifts after you place consecutive Essential Rewards subscription orders for 3, 6, 9, and 12 months. After 12 months, you’ll receive gifts after every additional 12 months of consecutive orders.
Q: How will I receive my gifts?
A: The gifts will be added automatically to the next processed Essential Rewards subscription order. For example, if a member reaches his/her third month in April, the gift for the third month would be added to the Essential Rewards subscription order in May.
Q: If I earn a gift and then don’t process an order, can I re-earn that gift?
A: No. You can only earn each gift one time. For example, you might earn the three-month gift and later cancel your subscription to Essential Rewards. If you subscribe to Essential Rewards again, the next gift you’ll be eligible for will be the six-month gift, not a second three-month gift. If you cancel your Essential Rewards subscription the month after you’ve earned a gift, the gift will come with your next processed Essential Rewards subscription order, should you choose to subscribe to the program again.
Q: What happens if a loyalty gift is out of stock?
A: If a loyalty gift is out of stock, a substitute will be made for another product of similar value.

Essential Reward Points

Q: How many points do I earn for my Essential Rewards order?
A. You will receive points based on a percentage of your PV for each Essential Rewards order. The percentage you receive depends on how many months you have consecutively placed Essential Rewards orders. There is no limit to the amount of points you can earn in a month.
1 – 3 months: 10 percent of each Essential Rewards order
4 – 24 months: 20 percent of each Essential Rewards order
25+ months: 25 percent of each Essential Rewards order
Q: What products are redeemable with Essential Reward points?
A: Any product showing the blue flag next to the PV value in the Standard Order screen can be redeemed for ER points. Products are based on availability.
Q: Can I buy NFR products using my points?
A: Yes. You can use your points to buy either NFR or OTG products.
Q: How do I redeem my reward points?
A: You can go to the applicable Virtual Office, i.e., NFR or OTG, and redeem your points online at checkout by selecting “Apply Points.” You may also contact Member Services (MS) – the US MS for NFR products or the Philippine MS for OTG products.
Q: How many points can I redeem each month?
A: You can redeem up to 375 points each month against OTG or NFR products.
Q: Do ER point orders count toward my consecutive monthly Essential Rewards orders?
A: No. ER point orders are processed as standard orders and do not qualify for PV, which means they will not meet the minimum 100 PV requirement for Essential Rewards.
Q: If I cancel my enrollment in Essential Rewards, do I lose my points?
A: If you choose to cancel your enrollment in the Essential Rewards program, you forfeit all of your unused Essential Rewards points. You must contact Member Services to cancel enrollment. Your monthly participation in the program, if resumed, will accumulate points again at the 10 percent level.
Q: Do I retain points earned for returned products?
A: No. You forfeit any points earned on products that you later return.
Q: How soon can I redeem points that I earn?
A: You earn points the minute your subscription order is shipped. You can redeem points any time after you have been subscribed to the program for two months.
Q: When redeeming Essential Rewards points, do I go by the amount or the PV?
A: When redeeming points, use the PV amount rather than the value. For example, if you have 50 points, you can redeem them for any product with a PV value up to 50. Essential Rewards points can only be redeemed against the full PV values.
Not all products are eligible, and items purchased with Essential Rewards points are not returnable.
Q: Can I use my points for promotional products such as discounted items?
A: You can use your ER points on discounted, promotional and regular-priced products. You will, however, not receive the discounted or promotion pricing but will have to redeem based on the full PV value of the item. Some promotional items may not be available for purchase at all using Essential Rewards points. Essential Rewards kits are not eligible, and some products are restricted for a time after they are released, such as products launched during our annual International Grand Convention. Contact Member Services if you have questions about specific items.
Q: Do my points expire?
A: Yes. Unused points expire on a 12-month rolling basis, meaning they expire 12 months from when they were earned.
Q: How do I redeem ER points outside my market?
A: To redeem ER points in a market that is not your home market, you must be present in the market. You cannot redeem ER points on behalf of another member.
The market you are visiting may limit quantities or restrict products that you can redeem ER points for. You will be allowed to place only two orders per month with ER points and can redeem only up to 125 ER points total per month in any market other than your home market. If you redeem 125 points on your first order, a second order will not be allowed.

Others

Q: What is the PV Assistant?
A: With PV Assistant, you can create a monthly PV goal, as well as a wish list of your favorite Young Living products. If your next Essential Rewards order ever falls below your customizable PV goal, the PV Assistant will automatically add an item from your wish list so that you always meet your goal.
Q: Why is it important to have the PV Assistant setup for Essential Rewards?
A: PV Assistant is an invaluable tool to ensure your ER order never falls below your chosen PV goal. There are times when an item or items included in your monthly ER order may be out of stock or unavailable. ER orders with out of stock/unavailable items on them will automatically have those items removed in order to continue processing and the PV of that order will drop. With PV Assistant, an item from your wish list would automatically be added to ensure your PV goal is met on every order.

If your ER order drops below 100 PV or does not process for two or more months within a year, all progress toward gift qualifications and increased percentage for point accumulation will restart from the beginning. Any previously earned loyalty gifts will not be available upon requalification.
Q: What happens if the items on my ER template go out of stock?
A: ER orders will continue processing and remove any out of stock items, which will lower the PV total on the order. This is why we encourage the use of PV Assistant to ensure PV goals are met.
Q: What happens if I cancel my Essential Rewards order after 3 months and then restart Essential Rewards again later?
A: Quitting and restarting Essential Rewards will restart the counter for the loyalty gift program. However, any previously earned loyalty gifts will not be available upon requalification. For example, you might earn the three-month gift and later cancel your Essential Rewards orders. If you start Essential Rewards again, the next gift you’ll be eligible for will be the six-month gift, not a second three-month gift. If you cancel your Essential Rewards order the month after you’ve earned a gift, the gift will come with your next processed Essential Rewards order, should you choose to reactivate in the program.
For additional questions and clarifications, please contact +632-249-9555 or email custserv.ph@youngliving.com.