Work Smarter Hacks

Troubleshooting Guide

Member Services Contact Information

Log-in with your username and password.
Mondays-Saturdays
10AM to 7PM PH Time
Mondays-Saturdays
10AM to 7PM PH Time

Accomplished e-mail template is required.
Hotline: 8249-9555
Mondays to Saturdays
10AM to 5PM PH Time

Topic of Concern



Essential Rewards

Please fill out our Express Help form get your concern resolved within 48 hours

Please fill out our Express Help form get your concern resolved within 48 hours.

Connect with us through Live Help or contact our hotline at 8249-9555. All requests are subject for approval.

Connect with us through Live Help or contact our hotline at 8249-9555. All requests are subject for approval.

Please fill out our Express Help form get your concern resolved within 48 hours.

Shipping

To know the status of your order, log in to your Virtual Office, go to My Account and click on My Order History.

- “PENDING” means the order is being processed by our warehouse or your payment was declined.

- “SHIPPED” means order has been handed over to our courier partner for delivery.

- “CANCELLED” means there was a cancellation request or lack of payment.


SMS and Email notifications from YLPH Order will be sent for dispatched orders or orders that incurred a delay. Kindly ensure that your personal details in the Virtual Office is updated. Mobile numbers should be in the correct format (09171234567)


You may also check the status of your order in our YLPH Order Tracker. Just input your Order Reference number (13XXXXX) for orders starting September 1 onwards.

2GO

- Contact Number: 09323883624 and 09060075348

- Landline: 88540722

- E-mail: Flor Quimson (flor_quimson@2go.com.ph, joanne_contreras@2go.com.ph or jane_yala@2go.com.ph

- Hours of Operations: Monday to Saturday 9AM to 6PM (except Holidays)

- Customer Service: 8779-9222

- Hours of Operations: Monday to Friday 8AM to 7PM and Saturday 8AM to 5PM (except Holidays)

- Track n Trace: https://supplychain.2go.com.ph/

FLYING HIGH

- Contact Number: 09614263197, 095509230637 and 09663805441

- E-mail: info@flyinghighexpress.com

- Hours of Operations: Monday to Saturday 8AM to 5PM (except Holidays)

- Track n Trace: https://flyinghighexpress.com/trace-your-package/

LBC

- Contact Number: 02-8858-5999

- E-mail: customercare@lbcexpress.com

- Hours of Operations: Monday to Friday 10AM to 5PM (except Holidays)

- Track n Trace: https://www.lbcexpress.com/track/

ENTREGO

- Contact Number: 02-7794-3743

- E-mail: youngliving.support@entrego.zendesk.com

- Hours of Operations: Monday to Friday 9AM to 6PM

- Track n Trace: https://track.entrego.com.ph/track.html?com_code=zph&pm_Id=18,39,84,342

- Facebook: https://www.facebook.com/EntregoPH/

- Twitter: https://twitter.com/EntregoPh

Product

Send an email to our Operations Team at operations.ph@youngliving.com with the following attachments: Photo of the packslip, box and products received.

If you’re missing an item, it may have recently temporarily run out of stock. An email notification will be sent to affected members to coordinate the missing item from the order. The missing item will be delivered separately as soon as stocks become available.

Connect with us by emailing Member Services. All requests are subject for approval:

- Defective Diffuser: Send the accomplished email template to custserv.ph@youngliving.com

- Missing/ Mis- pulled/ Misdelivered/ Leaking/ Low Level Items: Send the accomplished email template to custserv.ph@youngliving.com

YLPH accepts diffuser return within 1 year from date of purchase if the Young Living QA team evaluates that the product was faulty due to a manufacturing defect under normal use.

Warranty does not cover the following:

1. Defects or damage resulting from use of the product other than its normal customary manner.

2. Defects or damage from misuse, accident or neglect.

3. Defects or damage from use of natural oils other than those supplied or sold by Young Living Essential Oils or an authorized distributor.

4. Defects or damage from use of natural oils other than essential oils.

5. Defects or damage from improper testing, operation, maintenance installation adjustment or any alteration or modification of any kind.

6. Breakage or damage caused by use of other than specified voltage.

7. Products disassembled or repaired by anyone. If there are signs that the diffuser has been opened, the warranty will be void.

8. Products with labels removed or illegible serial numbers.

9. Marring such as scratches on any plastic surface or any external parts resulting from normal use.

10. Damage resulting from normal wear and tear.

11. Damage resulting from use of metal cleaning tools to clean the unit.

Account Maintenance

Please fill out our Express Help form get your concern resolved within 48 hours

- The process will take 2-3 weeks before it is reflected.

- The request should be sent using the member's e-mail or the enroller's e-mail on file.

- There is no fee for one change within 30 days of enrollment. After the first request, the fee is 35 USD

Note that if the sponsor change is WITHIN 30 DAYS, the member's downline will move with them.

Send the accomplished e-mail template to Member Services. Click here to download the e-mail template.

We encourage the members to work with their uplines to resolve any concerns or issues they have. If they continue to experience issues, they can contact resolutions@youngliving.com to discuss further options.

Send the accomplished e-mail template to Member Services. Click here to download the e-mail template.

Please fill out our Express Help form get your concern resolved within 48 hours

Commissions

Connect with us through Live Help or contact our hotline at 8249-9555. All requests are subject for approval

Please fill out our Express Help form to help address the concern. Allow for 7-10 business days for our Finance Team to process your transfer.

Send accomplished email template to Finance at ylcwt.ph@youngliving.com

Self Help Troubleshooting Guide

Connect with us through Live Help or contact our hotline at 8249-9555. All requests are subject for approval

1. You have consecutively processed ER orders:

- 50 PV during NFR Market (January 2019 - backwards)

- 100 PV OTG Market (February 2019 - onwards)

2. You did not opt out of the ER program prior to earning the loyalty gift.

3. You did not have more than 1 skip month in a 12 month rolling period.

4. You did not cancel your qualified order wherein you should have earned your loyalty oil.

You can chat, or email Member Services for further inquiries.

Loyalty gifts will be delivered together with the qualified Essential Rewards orders:

- 3rd month gift (Orange 15ml) - will be delivered with the 4th month ER order

- 6th month gift (Lemongrass 15ml) - will be delivered with the 7th month ER order

- 9th month gift (Tea Tree 15ml) - will be delivered with the 10th month ER order

- 12th month Loyalty Oil - will be delivered with the 13th month ER order

- 24th month Loyalty Oil - will be delivered with the 25th month ER order and so on

You can chat, or email Member Services for further inquiries.

Connect with us through Live Help or contact our hotline ator contact our hotline at 8249-9555. All requests are subject for approval

Cheat Sheet




Didn’t find the topic of your concern here?
• For shipping updates, kindly expect an email and SMS notification for orders in transit or for orders that incurred a delay. To know the estimated lead time of delivery, visit our Corporate Update page for more info: bit.ly/YLPH-Updates
• Get your common concerns answered faster with the new Member Services Express Help. There's no need to queue in Live Help or send an email, just fill out the Express Help form of your concern and expect a response from our Member Services team within 48 hours: bit.ly/YLPH-ExpressHelp