Work Smarter Hacks

Troubleshooting Guide

Member Services Contact Information

Log-in with your username and password.
Monday-Saturday
10AM to 7PM PH Time
Monday-Saturday
10AM to 7PM PH Time

Accomplished e-mail template is required.
Hotline: 8249-9555
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Topic of Concern

Essential Rewards

Connect with us via Live Help.

Connect with us via Live help immediately. We will file a request to our Operations Team to make the necessary changes. All requests are subject for approval.

Shipping

To know when you will receive your order, visit the Corporate Update Center.

To know the status of your order, log in to your Virtual Office, go to My Account and click on the My Order History

- If the status is marked as pending, the order is being processed by the warehouse or the payment for the order was declined. Please contact Live Help to verify the status order.

- If the status is marked as shipped, the order has been handed over to courier for delivery to the member.

- If the status is marked as cancelled, it is due to lack of payment or cancellation request.

To get the tracking number, click the order number then the numbers beside 'Tracking#.' Please take note that not all orders will have a tracking number.

Send us a picture of the following via e-mail:

1. Invoice

2. Parcel

3. Item/s clearly showing the issue.

If it is the Premium Starter Kit (PSK), add below:

4. Lot code of the PSK (can be found on the box).

Send the accomplished e-mail template to Member Services. Click here to download the e-mail template.

2GO

- Landline: 8854-0722

- E-mail: Flor Quimson (flor_quimson@2go.com.ph)

- Hours of Operations: Monday to Saturday 9AM to 6PM (except Holidays)

- Customer Service: 8779-9222

- Hours of Operations: Monday to Friday 8AM to 7PM and Saturday 8AM to 5PM (except Holidays)

- Track n Trace: https://supplychain.2go.com.ph/

FLYING HIGH

- Contact Number: 09663805441

- E-mail: info@flyinghighexpress.com

- Hours of Operations: Monday to Saturday 8AM to 5PM (except Holidays)

- Track n Trace: https://flyinghighexpress.com/trace-your-package/

LBC

- Contact Number: 8858-5999

- E-mail: customercare@lbcexpress.com

- Hours of Operations: Monday to Friday 10AM to 5PM (except Holidays)

- Track n Trace: https://www.lbcexpress.com/track/

Product

Send an mp4 video of the diffuser via e-mail, showing the problem. State the estimated date when the diffuser was purchased as well.

Send the accomplished e-mail template to Member Services. Click here to download the e-mail template.

Account Maintenance

If the request is within 5 days of enrollment date, connect with us via Live Help. For example, if your enrollment Date is on July 1, you have until July 6 to contact Live Help.

- The process will take 2-3 weeks before it is reflected.

- The request should be sent using the member's e-mail or the enroller's e-mail on file.

- There is no fee for one change within 30 days of enrollment. After the first request, the fee is 35 USD

Note that if the sponsor change is WITHIN 30 DAYS, the member's downline will move with them.

Send the accomplished e-mail template to Member Services. Click here to download the e-mail template.

We encourage the members to work with their uplines to resolve any concerns or issues they have. If they continue to experience issues, they can contact resolutions@youngliving.com to discuss further options.

Send the accomplished e-mail template to Member Services. Click here to download the e-mail template.

Commissions

Log in to your Virtual Office, then go to My Account and click on My Commissions. For commissions above 1280 PHP, you will see the breakdown by clicking the check number of the applicable month.

For disputes regarding the amount, send the accomplished e-mail template to Member Services. Click here to download the e-mail template.

Send the accomplished e-mail template to Member Services. Click here to download the e-mail template.

Connect with us via Live Help.

Submit the Sworn Statement to ylcwt.ph@youngliving.com

Send the accomplished e-mail template to Member Services. Click here to download the e-mail template.

Self Help Troubleshooting Guide

Send the accomplished e-mail template to Member Services. Click here to download the e-mail template.

Log-in to your Virtual Office and go to the Essential Rewards Tab. Take note that any changes for the month should be done before the processing date. To process your template earlier than the processing date, you can click ‘Process Today’.

Email Member Services for further inquiries. For time- sensitive concerns, it is best to chat with us.

Log-in to your Virtual Office and go to the Essential Rewards Tab. Take note that any changes for the month should be done before the processing date. To process your template earlier than the processing date, you can click ‘Process Today’.

Email Member Services for further inquiries. For time-sensitive concerns, it is best to chat with us.

Send the accomplished e-mail template to Member Services. Click here to download the e-mail template.

For cancellation or change of address of your Essential Rewards orders, contact Member Services immediately via Live Help. We will file a request to our Operations Team to make the necessary changes. All requests are subject for approval.

1. You have consecutively processed ER orders:

- 50 PV during NFR Market (January 2019 - backwards)

- 100 PV OTG Market (February 2019 - onwards)

2. You did not opt out of the ER program prior to earning the loyalty gift.

3. You did not have more than 1 skip month in a 12 month rolling period.

4. You did not cancel your qualified order wherein you should have earned your loyalty oil.

You can chat, or email Member Services for further inquiries.

Loyalty gifts will be delivered together with the qualified Essential Rewards orders:

- 3rd month gift (Orange 15ml) - will be delivered with the 4th month ER order

- 6th month gift (Lemongrass 15ml) - will be delivered with the 7th month ER order

- 9th month gift (Tea Tree 15ml) - will be delivered with the 10th month ER order

- 12th month Loyalty Oil - will be delivered with the 13th month ER order

- 24th month Loyalty Oil - will be delivered with the 25th month ER order and so on

You can chat, or email Member Services for further inquiries.

Members with more than 2 months in the program must have processed an Essential Rewards order within 30 days to redeem points. To redeem on Virtual Office:

- To place a redemption order, log in to your Virtual Office then go to Quick Order. Choose the items that you like. Redeemable items have a purple ribbon beside its PV points.

- On the Payments tab, choose 'Essential Rewards Points' as the payment method.

You can chat, or email Member Services for further inquiries.

Email or chat Member Services for further inquiries.

Send the accomplished e-mail template to Member Services. Click here to download the e-mail template.

To know when you will receive your order, visit the Corporate Update Center.

To know the status of your order, log in to your Virtual Office, go to My Account and click on the My Order History

- If the status is marked as pending, the order is being processed by the warehouse or the payment for the order was declined. Please contact Live Help to verify the status order.

- If the status is marked as shipped, the order has been handed over to courier for delivery to the member.

- If the status is marked as cancelled, it is due to lack of payment or cancellation request.

To get the tracking number, click the order number then the numbers beside 'Tracking#.' Please take note that not all orders will have a tracking number.

Email or chat Member Services for further inquiries.

Send the accomplished e-mail template to Member Services. Click here to download the e-mail template.

Send the accomplished e-mail template to Member Services. Click here to download the e-mail template.

Send the accomplished e-mail template to Member Services. Click here to download the e-mail template.

Cheat Sheet