Express Help

Express Help

Great news! Get your common concerns answered faster with the new Member Services Express Help! There's no need to queue in Live Help or send an email, just fill out the Express Help form of your concern and expect a response from our Member Services team within 48 hours!
There are six (6) Express Help forms currently available! Click on the topic of your concern to go straight to the form:
Note: All form questions must be filled out to get express assistance. An email notification will be sent for every accomplished Express Help form.


Frequently Asked Questions



No, we recommend accomplishing 1 form per concern only. We discourage filling out multiple forms for the same concern in order for our Member Services team to properly allocate resources and to respond to all queries more efficiently.


Once you have accomplished your Express Help form, you will receive an email notification. You may expect our Member Services team to respond/address your concern within 48 hours. Filling out multiple forms will not expedite our Member Services team’s response.


We discourage filling out multiple entries in one form in order for our Member Services team to properly allocate resources and to respond to all queries more efficiently.

You may access our Member Services Express Help forms from Mondays to Saturdays, from 10am to 7pm. Forms received past 7pm will be accommodated by 10am on the next business day. (Ex. Form submitted on a Sunday, 1pm will be accommodated on the next business day, Monday, 10am)

The Member Services Express Help is only available for Young Living Philippine members.

No, the Sponsor/Enroller Change Express Help form will only accommodate requests if the form was submitted within 5 days upon the enrollment date. Kindly check out our Work Smarter Hacks troubleshooting guide to know how you can email us to process Sponsor/Enrollment changes for enrollments beyond 5 days.

Yes, you may cancel your Essential Rewards subscription via Express Help by filling out the Essential Rewards Template Cancellation Request Form. Please note that only the Essential Rewards subscription/template can be cancelled via Express Help.


For Essential Rewards Order Cancellation, kindly reach out to our Member Services Hotline or Live Help for assistance

No. Only processing of Essential Rewards Orders and Essential Rewards subscription/template cancellation can be accomodated via Express Help. Cancelling an Essential Rewards Order requires a completely different process and needs to be raised via Member Services Hotline or Live Help.

Please be advised that account reactivations within the last 24 months will require a minimum of 50 PV order, while account reactivations after 24 months will require a minimum of 100 PV order.

For your security, only the last 4 digits of your credit card or debit card will be requested in order to verify your account and process your payment.

Didn’t find the topic of your concern here?
• Visit our Work Smarter Hacks troubleshooting guide for commonly encountered problems: bit.ly/WorkSmarterHacks
• For shipping updates, kindly expect an email and SMS notification for orders in transit or for orders that incurred a delay. To know the estimated lead time of delivery, visit our Corporate Update page for more info: bit.ly/YLPH-Updates