Cash on Delivery
Frequently Asked Questions
Q. What is COD?
A. COD (Cash on Delivery) as an alternative payment method for select Young Living Philippines members.
Q. When can I use COD?
A. Member can only use COD (Cash on Delivery) as a payment method for Standard Delivery shipping method for the following order types: Regular order, Essential Rewards and Enrollment orders. This will not be available for Points Redemption Order and Will Call (Experience Center) Order.
Q. Can I combine COD with other payment method like credit card/debit card and Dragon Pay?
A. COD (Cash on Delivery) cannot be combined with other payment method.
Q. How much is the COD service/convenience fee?
COD is subject to handling fee of Php 70.00 flat rate (plus VAT) on top of the applicable shipping fee.
Q. What is the delivery lead time for COD transaction?
A. • NCR & Rizal: Maximum of 2 working days
• Luzon: 5 working days
• Visayas: 7 working days
• Mindanao: 7 working days
Remote/hard to reach areas maybe longer than expected. Delivery schedules are subject to change due to holidays. For the full delivery schedule, please visit: bit.ly/YLPH-Updates
• Luzon: 5 working days
• Visayas: 7 working days
• Mindanao: 7 working days
Remote/hard to reach areas maybe longer than expected. Delivery schedules are subject to change due to holidays. For the full delivery schedule, please visit: bit.ly/YLPH-Updates
Q. Does YL allow an authorized representative to receive the order?
A. Yes, authorized representative can receive and pay for the orders, on the date and address specified.
Q. How many delivery attempts before the order will be returned to Young Living?
A. 2x delivery attempts. If still undelivered, this will be reported to Young Living Operations for disposition. Return order is subject to Young Living’s Returns Policy
Any rejected/unclaimed COD orders will be subject to 10% restocking and the shipping fee plus taxes.
If member refused to accept the order
Member Services will process returns and notify the member of the potential impact PV and commissions. An owing balance will be created to the member’s account for the shipping cost and 10% restocking fee
Important notes: Returns will cause promotions, credits, commissions, and bonuses to be adjusted or reversed for the person making the return AND any upline distributors who received compensation on such purchases.
Any rejected/unclaimed COD orders will be subject to 10% restocking and the shipping fee plus taxes.
If member refused to accept the order
Member Services will process returns and notify the member of the potential impact PV and commissions. An owing balance will be created to the member’s account for the shipping cost and 10% restocking fee
Important notes: Returns will cause promotions, credits, commissions, and bonuses to be adjusted or reversed for the person making the return AND any upline distributors who received compensation on such purchases.
Q. What if the payment is incomplete/insufficient?
A. Courier will not deliver the order and will wait for the completion of the payment. Note that we only have 2 attempts to deliver otherwise we will apply returns policy and apply restocking fee.
Q. I incorrectly processed the order as COD, can I still change the payment method?
A. We will not allow member to change their payment method if the order already in shipping status “shipped”.
For orders with shipping status pending, MS can submit request however this will be subject for 3PL’s approval.
For orders with shipping status pending, MS can submit request however this will be subject for 3PL’s approval.
Q. What are the documents that I will get when I receive my COD orders?
A. You will be receiving the following set of documents: Sales Invoice, Delivery Receipt and Collection Receipt
CASH ON DELIVERY (COD) TERMS AND CONDITIONS
By using the COD (Cash-on-Delivery) payment facility of Young Living Philippines, I hereby agree to the following conditions:
I will ensure that I and/or my authorized representative will be available to receive and pay for the orders, on the date and address specified.
Any rejected/unclaimed/returned COD orders will be subjected to a 10% restocking fee of the purchase price and the original shipping cost plus applicable sales tax. These amounts will be deducted against future commissions or existing account credits.
Returns will cause promotions, credits, commissions, and bonuses to be adjusted or reversed, both for the person making the return and for any upline members who received compensation on such purchases.
Young Living has the right to deny COD payment facility to any member with repetitive rejection, unclaimed, or returned COD orders.
Should you have any question(s), you can also call us using our customer service hotline (02) 8249-9555 or our toll-free number1800-1118-0022 from 10:00 AM – 7:00 PM or email us at custserv.ph@youngliving.com.
I will ensure that I and/or my authorized representative will be available to receive and pay for the orders, on the date and address specified.
Any rejected/unclaimed/returned COD orders will be subjected to a 10% restocking fee of the purchase price and the original shipping cost plus applicable sales tax. These amounts will be deducted against future commissions or existing account credits.
Returns will cause promotions, credits, commissions, and bonuses to be adjusted or reversed, both for the person making the return and for any upline members who received compensation on such purchases.
Young Living has the right to deny COD payment facility to any member with repetitive rejection, unclaimed, or returned COD orders.
Should you have any question(s), you can also call us using our customer service hotline (02) 8249-9555 or our toll-free number1800-1118-0022 from 10:00 AM – 7:00 PM or email us at custserv.ph@youngliving.com.
Delivery Update: bit.ly/YLPH-Updates