Order, Delivery, and Pick Up
Everything about your order, delivery, and our locations
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Manila and Rizal Same-Day Delivery Frequently Asked Questions
Now you can place an order and get it delivered on the same day! Same-day delivery is available for both Quick Orders and Essential Rewards orders paid before 9AM PHT for Metro Manila and selected areas in Rizal:
• Caloocan, Metro Manila
• Las Piñas, Metro Manila
• Makati, Metro Manila
• Malabon, Metro Manila
• Mandaluyong, Metro Manila
• Manila, Metro Manila
• Marikina, Metro Manila
• Muntinlupa, Metro Manila
• Navotas, Metro Manila
• Parañaque, Metro Manila
• Pasay, Metro Manila
• Pasig, Metro Manila
• Pateros, Metro Manila
• Quezon City, Metro Manila
• San Juan, Metro Manila
• Taguig, Metro Manila
• Valenzuela, Metro Manila
• Angono, Rizal
• Antipolo, Rizal
• Cainta, Rizal
• Rodriguez, Rizal
• San Mateo, Rizal
• Taytay, Rizal
Orders paid beyond the cut-off time will be delivered the following day. Please keep your address and phone number information updated in the Virtual Office to ensure successful delivery.
To ensure that your order will be delivered on the same day, kindly place and pay your order before 9AM PHT. Your order should arrive on or before 8PM PHT.
All payment method types are accepted in our same-day delivery if the order is paid before 9AM PHT.
The same-day delivery service is not applicable to the following:
• Orders paid on Sundays
• Orders under review
• Orders affected by system-related issues
• During promotions, holidays, inclement weather, and other unforeseen events.
Any authorized person can receive your order. However, the 2nd delivery attempt may arrive the following day. Otherwise, our delivery partner will proceed with RTS (Return to Shipper). Please reach out to our delivery partner to avoid any potential shipping fee and restocking fee for any return, refused, or canceled orders during a delivery attempt.
FLYING HIGH
Mobile Numbers: 09614263197, 09686565066, 09152100650, 09156700353
Hours of Operations: Monday to Saturday 8AM to 5PM (except Holidays)
Track n Trace:https://flyinghighexpress.com/trace-your-package/
JNU
Contact Person: Angelica Catahan
Contact Number: 09482464185
Email: angelica.catahan@jnulogistics.com
Hours of Operations: Monday to Saturday 9AM to 5PM (except holidays)
Track n Trace:https://jnulogistics.com/track/young_living/
Where can I check the status of my order?
To know the status of your order, log in to your Virtual Office, go to My Account and click on My Order History.
Q: What do pending, shipped and cancelled mean?
|
|
|
|
|
|
|
|
|
Q: It says SHIPPED but I have not yet received my order. What should I do?
A: Send an email to our Member Services Team at custserv.ph@youngliving.com with your complete order details.
Q: It says PENDING but I have already received my order. What should I do?
A: Send an email to our Member Services Team at custserv.ph@youngliving.com with your complete order details.
Q: How long does my order arrive?
A: Please take note of our timeline for all deliveries:
Metro Manila: 1 to 3 days
Luzon: 3 to 7 days
Visayas & Mindanao: 4 to 7 days
Palawan, Batanes & Sulu: 14 days
Sundays are not included.
Metro Manila: 1 to 3 days
Luzon: 3 to 7 days
Visayas & Mindanao: 4 to 7 days
Palawan, Batanes & Sulu: 14 days
Sundays are not included.
I received wrong or missing items, what should I do?
|
|
|
|
The item may have recently temporarily run out of stock, had a labeling delay, missed during packing or possible pilferage in transit
|
Q: What should I do if I received missing items or wrong products?
A: Send an email to our Member Services Team at custserv.ph@youngliving.com with the following attachments: Photo of the packslip, box and products received. All requests are subject to investigation.
Q: For out of stocks product:
A: An email notification will be sent to affected members to coordinate the missing item from the order. The missing item will be delivered separately as soon as stocks become available.
Where are you located?
Manila Experience CenterFLAGSHIP STORE
12th Floor Twenty-Five Seven McKinley Bldg., 25th Street cor 7th Avenue., Bonifacio Global City, Taguig City TUESDAYS TO SATURDAYS 10:00 AM to 7:00 PM |
|
|
|
|
Cebu Pick-Up Center
Contact Person: HEINTJIE REROMA CABO
Address: Unit 14, The Gallery, Pope John Paul II St., Barangay Kasambagan, Cebu City
Contact Number: 09218609667
E-mail: flyinghighcebu@gmail.com
Hours of Operations: Tuesdays to Saturdays 10:00 AM to 6:00 PM
Davao Pick-Up Center
Address: 2nd Floor, Urban Lifestyle Center, Angliongto Avenue, Mamay Road, Lanang District, Davao City
Contact Numbers: Globe Network Toll-Free (1-800-8976-3524) and Smart & PLDT Network Toll-Free (1-800-1118-0022)
E-mail: custserv.ph@youngliving.com
Hours of Operations: Tuesdays to Saturdays 10:00 AM to 6:00 PM
Frequently Asked Questions
Yes, bulk order pick-up at the Manila Experience Center is still available, provided that the request is made at least one day before your scheduled pickup. A minimum of five (5) orders per request is required. Bulk orders will be available for pick-up on the next business day after your request has been submitted. To request a bulk order, please submit your request through: https://bit.ly/YLPHBulkOrders
Yes, we will assist you up to the ground floor of the building.
The Manila Experience Center is open from Tuesday to Saturday, 10AM to 7PM.
The Cebu and Davao Pick-Up Centers are open from Tuesday to Saturday, 10AM to 6PM.
Yes, as per building policy, all visitors must comply with the dress code. The following are not allowed: spaghetti straps, shorts, ripped jeans, and slippers.
No, as per building policy, pets are not allowed inside the building.
Starting March 1, 2025, all Pick-Up Centers will no longer have a pick-up fee.
Yes, third-party riders (e.g., Grab, Lalamove, etc.) may pick up your order at the 12th floor, provided they comply with the building's guidelines. It is the responsibility of the member to manage all pick up arrangements.
How do I track my delivery?
Track the status of your orders easily with the new YLPH Order Tracker! Upon order placement, just wait for our SMS notification from YLPH ORDER to get your unique Order Reference Number (13xxxx).
Note: The new tracker only reflects orders placed from September 1 onwards. Kindly check the tracker 24 hours upon placement of order.
Q: I got this notification from the YLPH Order Tracker. What does it mean?
A: See the notification details below:
1. Order Received by the Warehouse: Your order has been received by our team and will be processed soon.
2. Order Processed for Picking: Our team is preparing your products.
3. Order is Packed, Getting Ready for Dispatch: Your order is ready and will be handed shortly to our courier partners.
4. Order Dispatched for Delivery: Your order is on the way to you! Take note that our courier partner for Metro Manila will be Flying High or LBC for outside Metro Manila.
Q: is there a way to contact the courier?
A: Find the contact details of our couriers below:
FLYING HIGH
Contact Person: Rachelle Bimbuela
Contact Number: 09178219254 or 09686565066
E-mail: info@flyinghighexpress.com
Hours of Operations: Monday to Saturday 8AM to 5PM (except Holidays)
Track n Trace: https://flyinghighexpress.com/trace-your-package/
LBC
Contact Number: 88585999
Contact Person: LBC Customer Service - CCM
E-mail: customercare@lbcexpress.com
Hours of Operations: Monday to Sunday 9AM - 5PM (except Holidays)
Track n Trace: https://www.lbcexpress.com/track/
Q: I got this notification from the courier. What should I do?
1. Delivered
2. Undelivered - Please send an email to our Member Services Team at custserv.ph@youngliving.com with your complete order details.
3. Returned to Shipper - Please send an email to our Member Services Team at custserv.ph@youngliving.com with your complete order details.