Employment Opportunities


Work for Young Living Essential Oils, a company whose mission is to inspire individuals to lives of wellness, purpose, and abundance! Young Living Essential Oils, founded by Gary Young, is a premier multilevel marketing company headquartered in US. We offer a fast-paced environment in the natural health industry with an excellent benefit package for eligible employees, including medical and dental coverage, year-end bonus, staff discount and free product.

Current Openings

Accountant

RESPONSIBILITIES
To perform daily accounting tasks of accounts receivable, accounts payable, general ledger, inventory, revenue and intercompany transactions
Responsible for month-end closing, preparing financial analysis and management reports
To ensure accounting transactions are recorded timely and accurately
To perform periodic stocktaking
To liaise with auditors for statutory and program audit
To prepare year ended audit, and other accounting related matters
Ad-hoc duties as assigned
QUALIFICATIONS AND REQUIREMENTS
Diploma holder or above in Accountancy, Finance or related disciplines
At least 1-2 years relevant work experience in full sets of accounts
Good commend of spoken and written English and Chinese
Excellent problem solving, detail minded, strong sense of responsibilities, and self-motivated
Able to work independently
Proficiency in Microsoft Office applications and Chinese word processing

Business Development Manager

RESPONSIBILITIES
Report directly to the Sales & Marketing Manager
Build and maintain excellent relationship with distributors
Provide necessary support and advice to distributors
Assist distributors to set an attainable goal and help them understand deficiencies in their sales organization
Motivate distributors to drive their business by introducing and reinforcing the company’s mission and vision, products and business opportunities
Oversee distributor conducts, compliance issues and recognition programs
Implement strategies and action plans to increase market share according to business objectives
Engage the corporate goal through different kind of activities such as meetings, visiting and events; ongoing training and coaching
Work with corporate in formulating sales program for distributors to support business goals
Participate in developing regional marketing strategies and promotions that exemplify the execution of corporate marketing & branding strategy
Assist with other sales and marketing projects as needed
QUALIFICATIONS AND REQUIREMENTS
University degree in Marketing, Business Administration, or other related discipline
Min 4 years of work experience in business development, account management or relevant field
Experience in direct selling company is highly preferable
Strong verbal communication skills in English and Chinese
Strong written communication skills in English and Traditional Chinese
Detail-minded, with strategic mindset, positive and outgoing
Highly proactive and self-motivated individual with commitment to excellence
Team player with ability to work independently
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing

Customer Service Assistant Manager

RESPONSIBILITIES
To supervise the operations of the Service Centre or the Contact Centre (Phone & Email Teams) and to lead the Customer Service team to achieve the Company’s Service KPI.
To ensure excellent standards of the Service Centre is maintained in terms of presentation, visual merchandising display, maintenance and customer service, and that all concerned operations are maintained according to the Company’s standard.
Review work procedures and operational challenges to determine ways to improve service quality.
Provide legendary quality customer service experience to Members, proactively communicate and act to anticipate Members’ needs and requests.
Plan and implement work schedules for the team to ensure smooth operations. Monitor team’s schedule adherence.
Disseminate information to team members to ensure accurate and updated information is conveyed to members.
Conduct daily huddles, briefing sessions & identify knowledge gaps / training needs.
Resolve escalated complaints, perform investigation, recovery and root cause analysis.
Prepare team performance reports and productivity reports.
Communicate with other departments & Members to resolve operational issues.
Conduct nesting for new hires post the New Hire Training.
Identify upselling opportunities, ensure proper and consistent upselling activities to be practiced by the Customer Service Team.
Engage in ad-hoc activities as assigned by the Management.
Qualifications and REQUIREMENTS
Degree holder or similar capacity, preferably with at least 5 years of working experience in the customer service or related industry, demonstrating career advancements in the past is an asset.Fluency in Cantonese, English and Mandarin, good ability in English and Chinese business writing.
Well-versed in Chinese word-processing and in Microsoft Office, especially in PowerPoint presentations.
Retail/on-line customer service experience will be considered as a distinctive advantage.
Positive attitude and good interpersonal skills, pleasant telephone manners, patient and friendly personality. Demonstrating passion in customer service, as well as being mature and strong to lead a team.
Strong and proven problem-solving skills and ability to multi-task.
Candidates with less relevant experience will be considered as the Team Lead role.

Customer Service Officer - Call Center

RESPONSIBILITIES
Provide excellent service experience to members and customers in resolving their inquiries/issues on membership enrolment, membership programs, placing orders, order status, shipment, etc. via telephone and email
Ensure that calls and emails are handled according to the company’s service level
Ensure that customers' enquiries/issues are resolved timely in compliance with the company's standards
Proactively keep customers updated on the status of unresolved enquiries
Update information in the data base on a regular basis to ensure that customers are being provided with accurate and sufficient information
Follow-up customers' complaints promptly to ensure customer's satisfaction
Promote and suggest merchandise by identifying and understanding customers’ needs
Other duties as assigned
Qualifications and Requirements
F.5 or above, preferably with at least 1 year of working experience in the customer service or related industry, fresh graduates may also be considered
Fluency in Cantonese, ability to speak and write in English
Knowledge in Chinese word-processing and Microsoft Office
Retail/on-line customer service experience will be considered as a distinctive advantage
Positive attitude and good interpersonal skills, pleasant telephone manners, patient and friendly personality, mature and passionate in assisting customers

Customer Service Officer – Experience Center

RESPONSIBILITIES
Provide positive service experience to all customers at the Reception and Pick-Up counters
Act as company ambassadors to assist members and customers with enquiries and product collection
Assist in stock arrangement
Ad-hoc duties as assigned by the Manager
Qualifications and REQUIREMENTS
F.5 or above, preferably with at least 1 year of working experience in the customer service or related industry, fresh university graduates may also be considered
Fluency in speaking Cantonese and Mandarin, ability to speak and write in English
Proactive, patient and cheerful personality with good presentation, customer service oriented
Detail-oriented, enjoys face-to-face interactions with customers and able to handle pressure at peak hours
Knowledge in Chinese word-processing and Microsoft Office
Interested candidates please submit your application with detailed resume and expected salary to hkhr@youngliving.com.