Q. How do I redeem my rewards points?
A. You can redeem your points online at checkout by selecting “Apply Points” or by contacting Member Services at 1.800.371.3515. More information on point redemption can be found by logging in to Virtual Office and viewing the ER tutorials
.Q. How many points can I redeem each month?
A. You can redeem up to 375 points each month.Q. If I cancel my Essential Rewards subscription, do I lose my points?
A. If you cancel your subscription, you forfeit all unused Essential Rewards points. You must contact Member Services to cancel your subscription. Your monthly subscription to the program, if resumed, will accumulate points again at the 10 percent level.Q. Do I retain points earned for returned products?
A. No. You forfeit any points earned on products that you later return.Q. How soon can I redeem points that I earn?
A. You earn points the minute your subscription order is shipped. You can redeem points any time after you have been subscribed to the program for two months.Q. When redeeming Essential Rewards points, do I go by the dollar amount or the PV amount in the price list?
A. When redeeming points, use the PV amount rather than the dollar value. For example, if you have 50 points, you can redeem them for any product with a PV value up to 50. Essential Rewards points can only be redeemed for products with full PV values. Not all products are eligible, and items purchased with Essential Rewards points are not returnable.Q. Can I use my points for promotional products such as discounted items?
A. You can buy any regularly available products at regular price as part of your Essential Rewards subscription order, but you will not receive the discounted pricing if the item is part of your Essential Rewards points order. Some promotional items may not be available for purchase at all using Essential Rewards points. Essential Rewards kits are not eligible, and some products are restricted for a time after they are released, such as products launched during our annual International Grand Convention. Contact Member Services at 1.800.371.3515 if you have questions about specific items.Q. Do my points expire?
A. Yes. Unused points expire on a 12-month rolling basis, meaning they expire 12 months from when they were earned.Q. How do I redeem ER points outside my market?
A. With over 5.6 million members worldwide and products shipped to more than 143 countries, we know that many of our members travel the world to share Young Living. So what if you want to redeem your Essential Rewards (ER) points while visiting another market? Here are some guidelines to help you plan ahead and make sure you always have your YL favorites, no matter where your journey may take you: