Essential Rewards

FAQ
Essential Rewards points are one of the ways we love to give back to Young Living members! When you subscribe to the Essential Rewards program, not only do you get your monthly order shipped to you automatically, but you also get to enjoy points that can be used toward your favorite products, discounted shipping, and loyalty gifts for consecutive orders. To help you get started, here are answers to some of the most frequently asked questions about the Essential Rewards subscription program:

General

Q: How do I subscribe to the Essential Rewards program?
A: You can subscribe in one of two easy ways:
1. Online through Virtual Office
2. By phone at 1.800.371.3515

Q. Can I change the items in my Essential Rewards subscription order and still receive all the benefits of the program?
A. Yes. You can change the items any time until 12 a.m. (midnight), MT, on your processing date, which is determined by you when you subscribe to the program.

Q. Can I make changes to my Essential Rewards subscription order online?
A. Yes. You can make changes to your Essential Rewards subscription order online at any time.

Q. If I want to cancel my subscription to the Essential Rewards program, can I do so online?
A. No. All Essential Rewards subscription cancellations must be over the phone with one of our helpful Member Services agents.

Q. Do I need to place an order every month?
A. Yes. The Essential Rewards program offers rewards for shipments that process each month. Discounted shipping, earning loyalty gifts and rewards points, and maintaining higher rewards points percentages are contingent upon placing consecutive orders.

Q. Is a grace month still offered?
A. As of November 1, 2016, the option to select a grace month is no longer available. Members will not be able to select this option online.

Earning Gifts

Q. How do I earn gifts through the Essential Rewards program?
A. When you automatically place consecutive Essential Rewards subscription orders, you can earn exclusive gifts. You’ll qualify for these gifts after you place consecutive Essential Rewards subscription orders for 3, 6, 9, and 12 months. After 12 months, you’ll receive gifts after every additional 12 months of consecutive orders.

Q. How will I receive my gifts?
A. The gifts will be added automatically to the next processed Essential Rewards subscription order. For example, if a member reaches their third month in November, the gift for the third month would be added to the Essential Rewards subscription order in December.

Q. If I earn a gift and then don’t process an order, can I re-earn that gift?
A. No. You can only earn each gift one time. For example, you might earn the three-month gift and later cancel your subscription to Essential Rewards. If you subscribe to Essential Rewards again, the next gift you’ll be eligible for will be the six-month gift, not a second three-month gift. If you cancel your Essential Rewards subscription the month after you’ve earned a gift, the gift will come with your next processed Essential Rewards subscription order, should you choose to subscribe to the program again.

Q. If I already have an active Essential Rewards subscription order processing monthly, how do I receive my gifts?
A. We began tracking members’ consecutive Essential Rewards subscription orders starting in September 2016, including the orders of those who maintained active subscriptions to Essential Rewards prior to this time. This means that September 2016 was the first month for everyone to begin qualifying for Essential Rewards loyalty gifts for consecutive orders. Once a member achieves the subscription threshold to receive a loyalty gift, it will be delivered with the next processed Essential Rewards subscription order.

Q. What products are being offered as loyalty gifts?
A. For the United States, the gifts are as follows:
3-month gift: Peppermint Vitality essential oil, 5 ml
6-month gift: Thieves Vitality™ essential oil blend, 5 ml
9-month gift: Melaleuca Alternifolia essential oil, 15 ml
12-month gift: Loyalty, an exclusive blend formulated by Young Living Founder D. Gary Young specifically for Essential Rewards members who order for 12 months!

Q. What happens if a loyalty gift is out of stock?
A. If a loyalty gift is out of stock, a substitute will be made for another product of similar retail value.

Earning Points

Q. How many points do I earn for my Essential Rewards subscription order?
A. You will receive points based on a percentage of your PV for each Essential Rewards subscription order. The percentage you receive depends on how many months you have consecutively placed Essential Rewards subscription orders. There is no limit to the amount of points you can earn in a month.
1-3 months: 10 percent of each Essential Rewards order PV
4-24 months: 20 percent of each Essential Rewards order PV
25+ months: 25 percent of each Essential Rewards order PV
Q. How do I know at which percentage I’m earning points after the change in September 2016?
A. All members who have previously processed consecutive Essential Rewards subscription orders will earn points in the new system based on how many consecutive Essential Rewards subscription orders they placed prior to September 1, 2016. For example, a member who has processed 18 consecutive Essential Rewards subscription orders will be at the 20 percent level. An individual who has processed 28 consecutive Essential Rewards subscription orders will begin at the 25 percent level.

Q. Is there a minimum PV for my monthly Essential Rewards subscription order?
A. Yes. Your monthly order in the U.S. must be at least 50 PV to qualify.

Redeeming Points

Q. How do I redeem my rewards points?
A. You can redeem your points online at checkout by selecting “Apply Points” or by contacting Member Services at 1.800.371.3515. More information on point redemption can be found by logging in to Virtual Office and viewing the ER tutorials.

Q. How many points can I redeem each month?
A. You can redeem up to 375 points each month.

Q. If I cancel my Essential Rewards subscription, do I lose my points?
A. If you cancel your subscription, you forfeit all unused Essential Rewards points. You must contact Member Services to cancel your subscription. Your monthly subscription to the program, if resumed, will accumulate points again at the 10 percent level.

Q. Do I retain points earned for returned products?A. No. You forfeit any points earned on products that you later return.

Q. How soon can I redeem points that I earn?
A. You earn points the minute your subscription order is shipped. You can redeem points any time after you have been subscribed to the program for two months.

Q. When redeeming Essential Rewards points, do I go by the dollar amount or the PV amount in the price list?
A. When redeeming points, use the PV amount rather than the dollar value. For example, if you have 50 points, you can redeem them for any product with a PV value up to 50. Essential Rewards points can only be redeemed for products with full PV values. Not all products are eligible, and items purchased with Essential Rewards points are not returnable.

Q. Can I use my points for promotional products such as discounted items?
A. You can buy any regularly available products at regular price as part of your Essential Rewards subscription order, but you will not receive the discounted pricing if the item is part of your Essential Rewards points order. Some promotional items may not be available for purchase at all using Essential Rewards points. Essential Rewards kits are not eligible, and some products are restricted for a time after they are released, such as products launched during our annual International Grand Convention. Contact Member Services at 1.800.371.3515 if you have questions about specific items.

Q. Do my points expire?
A. Yes. Unused points expire on a 12-month rolling basis, meaning they expire 12 months from when they were earned.

Q. How do I redeem ER points outside my market?
A. With over 5.6 million members worldwide and products shipped to more than 143 countries, we know that many of our members travel the world to share Young Living. So what if you want to redeem your Essential Rewards (ER) points while visiting another market? Here are some guidelines to help you plan ahead and make sure you always have your YL favorites, no matter where your journey may take you:

To redeem ER points in a market that is not your home market, you must be present in the market, and you may not redeem ER points on behalf of another member.
The market you are visiting may limit quantities or restrict products that you can redeem ER points for.
You will be allowed to place only two orders per month with ER points and can redeem only up to 125 ER points total per month in any market other than your home market. If you redeem 125 points on your first order, a second order will not be allowed.
You can redeem ER points for the Premier Aroma Collection only once per the life of your account, and this collection can be purchased with ER points only in your home market.
Visit YoungLiving.com/EssentialRewards to learn more about our Essential Rewards program!

Shipping

Q. Can I use my Essential Rewards points to pay for shipping costs?
A. No. Points can be redeemed only for products with full PV values.

Q. How do I get the discounted shipping rates?
A. Young Living offers two shipping credit subscriptions exclusively for Essential Rewards (ER) members: YL Go and YL Go+. These subscriptions could save you over $122.64—or more than 10 times the amount you and your team members are currently paying each year!*

1. Subscribe to Essential Rewards.
2. Choose your YL Go subscription.
a. YL Go: With our introductory offer, you’ll get 12 ER shipping credits, plus 1 bonus credit, for 13 months of hassle-free shipping for the introductory price of $59. Your subscription gives you 12 ER shipping credits each year after.
b. YL Go+: For those who want a little more flexibility, YL Go+ covers shipping on 12 ER orders, plus 24 flexible credits for Quick Orders in the first year for only $129. YL Go+ comes with an extra benefit: If you decide not to use a shipping credit or you run out of credits for the year, you still get discounted standard shipping!
3. Place your order and relax! YL Go and YL Go+ both give you prioritized order processing, so you can get your order ASAP with no surprises on your shipping costs!

Discounted shipping rates are offered for the YL Choice shipping methods without a YL Go or YL Go+ subscription. Discounts will be applied in the form of a credit issued to the order total at the time of checkout. Shipping prices are outlined in the shipping policies located in Virtual Office.

Q. Can I select other shipping methods?
A. Yes. However, the discounted shipping rate without YL Go or YL Go+ is available only on orders shipped using YL Choice shipping methods.