A: You may sign up in one of two easy ways:
1) Online through Virtual Office.
2) By phone at +65 6391 0170.
Q: May I change the items in my Essential Rewards order and still receive all of the benefits of the program?
A: Yes. You may change the items any time until 12 midnight on your processing date (determined by you when you enrolled).
Q: May I make changes to my Essential Rewards order online?
A: Yes. You may make changes to your Essential Rewards order online at any time. However, you will need to contact Customer Care to cancel your order.
A: No, you may only earn each gift one time. For example, you might earn the 3 month gift and later cancel your Essential Rewards orders. If you start Essential Rewards again, the next gift you’ll be eligible for will be the 6 month gift, not a second 3 month gift. If you cancel your Essential Rewards order the month after you’ve earned a gift, the gift will come with your next processed Essential Rewards order should you choose to reactivate in the program.
A: We will begin tracking members’ consecutive Essential Rewards orders starting September 2016, including those who maintained active Essential Rewards orders prior to this time. This means that September is the first month for everyone to begin qualifying for Essential Rewards gifts for consecutive orders. Once a member achieves the threshold to receive a gift, it will be delivered with the next processed Essential Rewards order.
A: You will receive points based on a percentage of your PV for each Essential Rewards order. The percentage you receive depends on how many months you have consecutively placed Essential Rewards orders.
1–3 months: 10 percent of each Essential Rewards order
4–24 months: 20 percent of each Essential Rewards order
25+ months: 25 percent of each Essential Rewards order
A: All members who have previously processed consecutive Essential Rewards orders will earn points in the new system based on how many consecutive ER orders they placed prior to September 1. For example, a member who has processed 18 consecutive Essential Rewards orders will be at the 20 percent level. An individual who has processed 28 consecutive Essential Rewards orders will begin at the 25 percent level.
A: Yes. Your monthly order must be at least 100 PV.
Q: If I cancel my Essential Rewards order, do I lose my points?
A: If you cancel your Essential Rewards order, you forfeit all of your unused Essential Rewards points, and your monthly participation in the program, if resumed, starts over at the 10-percent tier.
Q: Do I retain points earned for returned products?
A: You will forfeit any points earned on products that you later return.
Q: How soon may I redeem points that I earn?
A: You earn points the minute your order is shipped. You may redeem points any time after you have participated in the program for two months.
Q: When redeeming my points, do I go by the dollar amounts or the PV amounts in the price list?
A: When redeeming Essential Rewards points, use the PV amount rather than the dollar value. For example, if you have 50 points, you may redeem them for any product with a PV value up to 50. Points may only be redeemed for products with full PV values.
Q: May I use my points for promotional products, such as discounted items?
A: You may buy any regularly available products at regular price as part of your Essential Rewards order, but you will not receive the discounted pricing if the item is part of your Essential Rewards points order. Some promotional items may not be available for purchase at all using Essential Rewards points. Contact Customer Care at +65 6391 0170 if you have questions about specific items.
Q:Do my points expire?
A: Yes. Unused points expire on a 12-month rolling basis, meaning 12 months after they were earned.
Existing ER members will earn ER points, staring in September 2016, based on how many consecutive ER orders have processed up to the point of implementation of these enhancements.
Example: If a member has consistently placed an ER order (minimum PV requirement met for market) for 18 consecutive months, they will begin accruing ER points at 20%. If a member has consistently place an ER order (minimum PV requirement met for market) for 30 consecutive months, they will begin accruing ER points at 25%.
September 1, 2016: New Loyalty Gifts (MY / SG)
All new members who enroll on Essential Rewards on or before September 30, 2016 will be grandfathered into the existing SG/MY Longevity Gifts program (e.g. 3rd month Diffuser gift), including members who are already on the existing program, until they qualify for the 12th month gift.
These members will also qualify for the new loyalty gifts, starting September 2016.