Coronavirus Update Center

The health and safety of our employees, members, customers, and partners is our highest priority at Young Living. First and foremost, we want to assure our members that we’re putting people first while still maintaining high-functioning business operations. Despite the growing health concerns related to COVID-19, we’re here to support you as much as ever.

Shipping Updates

Due to the high demand of our Young Living products in the United States, please be advised that processing time has increased. We have several shifts and facilities working around the clock, seven days a week, to produce our amazing Young Living products. Delivery companies are also seeing increased shipping times, which may impact your order. Please note that orders are being shipped in the order they are received.
Currently processing orders placed: March 26th
Backordered products are also being shipped in the order they are received and as soon as they are available. Some may be shipped separately to expedite the remaining products in your order. We are working to get backordered items out as soon as we possibly can.

Please make certain that your shipping address, email, and phone number are up-to-date in your Virtual Office so a carrier can reach out to you if your location has been closed due to a shelter-in-place directive.

If you need help tracking your order or have questions about your order, please contact Member Services.
Essential Rewards
We know that COVID-19 has been challenging for many families across our nation. Do you have a question about an upcoming Essential Rewards order? We would love to help! Please contact us.
Member Services Updates
Our Member Services team is here to provide support and service for all your Young Living needs! We are experiencing a higher-than-normal call and chat volume during this time. For quicker response time, please utilize our chat services.
Average phone hold times: 14 Minutes

Average chat hold times: 4 Minutes

Member Services Contact Information:

Live Chat (Preferred)
Monday–Sunday:
6:00 a.m. to 9:00 p.m. US MT
Telephone: 800.371.3515
Monday–Saturday:
8:00 a.m. to 6:00 p.m. US MT

How We’re Supporting Our Young Living Employees

As a key part of putting people first, we’ve taken decisive steps to protect our employees around the world. One of these steps is to follow sound guidance from the public health authorities and ask employees to work from home for the near future.

For areas of our business with functions that cannot be done remotely, we’re strategically staggering shifts to create space between people to reduce potential exposure—both for employees and members of the public. This includes, for example, our farms, warehouse, shipping operations, and other important functions.

While we will continue to monitor the COVID-19 situation and will respond based on the advice of the governments, public health authorities, and medical professionals, we are also taking these critical steps:
1. Organizing a virtual International Grand Convention and canceling the live event
2. Postponing all farm tours until further notice
3. Canceling or postponing major events
The safety and well-being of the attendees at any Young Living event has and always will be our first priority. We’ll continue to evaluate our general event schedule and update event dates and locations as needed.
Please see below for updates regarding specific events. Information is subject to change:

Event Updates

International Grand Convention

For 2020, our biggest annual event will be 100 percent virtual. While this event will no longer be in person, our virtual reach will be limitless and will break down boundaries—giving us the opportunity to reach thousands of homes and ignite the momentum that the convention brings. Get your Virtual IGC tickets.

Spring Launch

Continue your year of transformation with our Spring Launch 2020 event on April 4! Join us on the Young Living Leader Development Facebook page at 10 a.m., MT, for an event you won’t want to miss!

One the Grow

Portland is rescheduled for July 11. More information to follow.
San Diego will be a digital event on May 30. More information to come.
Boston will be a digital event. More information to come.

Beauty School

Northern Lights Beauty School—cancelled
New York Beauty School—pending review
All other Beauty School events—pending review

Other Updates

Thieves® Waterless Hand Sanitizer

To keep up with the growing demand for Thieves® Waterless Hand Sanitizer, we’re repurposing! In the coming weeks, you'll see your orders of 7.6-ounce Thieves Waterless Hand Sanitizer packed in our amber massage oil bottles with a pump included for easy dispensing—same great formula, different bottle.

Coronavirus shipping updates

Due to coronavirus, DHL and FedEx have suspended service in select locations. As such, until further notice, Young Living will not be able to ship to the following NFR/ENFR locations:
France
Guinea
India
Mauritius
Venezuela
Additionally, given continually changing restrictions, all NFR/ENFR shipments will have a minimum transit time of 10 days and up to 30 days.