The health and safety of our employees, members, customers, and partners is our highest priority at Young Living. First and foremost, we want to assure our members that we’re putting people first while still maintaining high-functioning business operations. Despite the growing health concerns related to COVID-19, we’re here to support you as much as ever.
We are currently processing in-stock orders for August 1 through the current day.
We have seen incredible demand for our high-quality, effective products in recent weeks. In fact, daily orders outpace our shipping capabilities by over 40 percent. Not only is the high volume a factor, but we’ve also added social distancing measures to protect our employees, which limits our ability to scale up to the demand. To mitigate this stress, we’ve added multiple temporary fulfillment centers to our operations. These temporary centers will help us process an additional 15,000–20,000 orders a day.
Our delivery partners are also seeing increased shipping times, which may impact your order. We’re working with multiple carriers to make sure you receive your products as quickly as possible. Over the next few months, your order may arrive via a different carrier than the one requested at checkout. But don’t worry—inside the box will be the same YL products you love!
Please note that orders are being shipped in the order they are received. Backordered products are also being shipped in the order they are received and as soon as they are available. If an order contains a backordered item, processing may be further delayed. Some may be shipped separately to expedite the remaining products in your order. We are working to get backordered items out as soon as we possibly can.
We have been working with members regarding a discrepancy with the tracking number provided. We have discovered the root cause of the issue and are working with IT for a solution. This is an error between two systems that are providing and pulling mismatching information. The tracking number is accurate; but, clicking on it through the VO does not provide the member with any details. To get accurate tracking information, please copy and paste the tracking number into your preferred search engine and you should receive a return of the correct shipment method and details.
We know that COVID-19 has been challenging for many families across our nation. Do you have a question about an upcoming Essential Rewards order? We would love to help! Please contact us.
Member Services Updates
Our Member Services
team is here to provide support and service for all your Young Living needs! We are experiencing a higher-than-normal call and chat volume during this time. For quicker response time, please utilize our chat services.
Average phone hold times: 5 Minutes
Average chat hold times: 5 Minutes
Member Services Contact Information:
Member Services will be closed August 13 from 12:30 - 2:30 MST
How We’re Supporting Our Young Living Employees
As a key part of putting people first, we’ve taken decisive steps to protect our employees around the world. One of these steps is to follow sound guidance from the public health authorities and ask employees to work from home for the rest of 2020.
For areas of our business with functions that cannot be done remotely, we’re strategically staggering shifts to create space between people to reduce potential exposure—both for employees and members of the public. This includes, for example, our farms, warehouse, shipping operations, and other important functions.
While we will continue to monitor the COVID-19 situation and will respond based on the advice of the governments, public health authorities, and medical professionals, we are also taking these critical steps:
1. Organizing a Virtual International Grand Convention and canceling the live event
2. Postponing all farm tours until further notice
3. Canceling, postponing, or converting to digital all YL events
The safety and well-being of the attendees at any Young Living event has and always will be our first priority. We’ll continue to evaluate our general event schedule and update event dates and locations as needed.
Please see below for updates regarding specific events. Information is subject to change.
On the Grow
August 20 Kansas City, KS—digital event
September 19 Chicago, IL—digital event
October 10 New York, NY—digital event
November 14 Lehi, UT—digital event
December 12 Birmingham, AL—digital event
August 14—digital event
September 16—digital event
October 24—digital event
November 20—digital event
Thieves® Waterless Hand Sanitizer
Due to shipping delays, the pump for the 7.6-ounce Thieves® Waterless Hand Sanitizer
is currently out of stock. Your sanitizer will arrive with an internally sealed, easy-to-use flip cap or push cap. We’re also temporarily transitioning our 7.6-ounce Thieves Waterless Hand Sanitizer packaging to a shampoo-style bottle so we can get you the products you need as quickly as possible.
NFR and ENFR markets are reopening. Please expect 10- to 20-day transit times for the next few months as things start to return to normal.
We’ve all seen the changes that COVID-19 has created. You can rest easy knowing that we're closely monitoring developments while ensuring the well-being of our Global Farms family. We remain committed to providing you with the highest level of quality with minimal disruption to our operations.
Please contact our Global Farms team at firstname.lastname@example.org
with any questions or concerns.