Essential Rewards FAQ
Essential Rewards points are one of the ways that we love to give back to Young Living members! When you subscribe to the Essential Rewards program, not only do you get your monthly order shipped to you automatically, but you also get to enjoy points that can be used toward your favourite products, discounted shipping, and loyalty gifts for consecutive monthly orders. To help you get started, here are answers to some of the most frequently asked questions about the Essential Rewards subscription program:
Q: How do I subscribe for the Essential Rewards program?
A: You can subscribe in one of two easy ways:
2. By phone at 1-855-429-2616.
Q: Can I change the items in my Monthly Order and still receive all of the benefits of the program?
A: Yes. You may change the items any time until 12 a.m. (midnight), MT, on your processing date (which is determined by you when you subscribe to the program).
Q: Can I make changes to my Monthly Order online?
A: Yes. You may make changes to your Monthly Order online at any time.
Q: If I wish to cancel my subscription in the Essential Rewards program, can I do so online?
A: No. All Essential Rewards subscription cancellations must be completed over the phone with one of our helpful Member Services agents.
Q: Do I need to place an order every month?
A: Yes. The Essential Rewards program offers rewards for shipments that process each month. Discounted shipping, earning loyalty gifts and reward points, and maintaining higher reward points percentages are contingent upon placing consecutive monthly orders.
Q: Is a grace month still offered?
A: As of November 1, 2016, the option to select a grace month is no longer be available. Members will not be able to select this option online or call and request it through Member Services. If a member misses two or more orders within a year, he or she will have to start over with loyalty gift qualification and will begin accumulating points again at the 10 percent level. Any previously earned loyalty gifts will not be available upon re-qualification.
Q: How do I manage my Canada OTG and NFR templates?
Commonly asked questions about OTG versus NFR Essential Rewards templates can be found here
Q: How do I earn gifts through the Essential Rewards program?
A: When you automatically place consecutive monthly orders, you can earn exclusive gifts. You’ll qualify for these gifts when you place consecutive monthly orders for 3, 6, 9, and 12 months. After 12 months, you’ll receive gifts after every additional 12 months of consecutive orders.
Q: How will I receive my gift?
A: The gift will be added automatically to the next Monthly Order. For example, if a member reaches his or her third month in November, the gift for the third month would be added to the Monthly Order in December.
Q: If I earn a gift and then don’t process an order, can I re-earn that gift?
A: No, you may only earn each gift one time. For example, you might earn the three-month gift and later cancel your subscription to Essential Rewards orders. If you subscribe to Essential Rewards again, the next gift you’ll be eligible for will be the six-month gift, not a second three-month gift. If you cancel your Essential Rewards subscription order the month after you’ve earned a gift, the gift will come with your next processed Monthly Order, should you choose to subscribe to the program again.
Q: If I already have an active monthly order processing, how do I receive my gift?
A: We began tracking members’ consecutive Monthly Orders starting in September 2016, including the orders of those who maintained active subscriptions to Monthly Orders prior to this time. This means that September was the first month for everyone to begin qualifying for Essential Rewards gifts for consecutive orders. Once a member achieves the subscription threshold to receive a loyalty gift, it will be delivered with the next processed Monthly Order.
Q: Am I still able to switch between OTG and NFR markets and still qualify?
A: In international markets, members will qualify for the Essential Rewards gifts as long as they maintain the required monthly PV consecutively, regardless of the international market in which the order is placed.
Q: How many points do I earn for my Monthly Order?
A: You will receive points based on a percentage of your PV for each Monthly Order. The percentage you receive depends on how many months you have consecutively placed Monthly Orders. There is no limit to the amount of points you can earn in a month.
|1–3 months:||10 percent of each Monthly Order PV|
|4–24 months: ||20 percent of each Monthly Order PV|
|25+ months:||25 percent of each Monthly Order PV|
Q: How do I know at which percentage I’m earning points at after the change in September 2016?
A: All members who have previously processed consecutive Monthly Orders will earn points in the new system based on how many consecutive Monthly Orders they placed prior to September 1, 2016. For example, a member who has processed 18 consecutive Monthly Orders will be at the 20 percent level. An individual who has processed 28 consecutive Monthly Orders will begin at the 25 percent level.
Q: Is there a minimum PV for my Monthly Order?
A: Yes. Your monthly order must be at least 50 PV to qualify.
Q: How do I redeem my reward points?
A: You may redeem your points online at checkout by selecting "Apply Points" or by contacting Member Services at 1-855-429-2616. More information on point redemption can be found by logging in to Virtual Office and viewing the ER tutorials.
Q: How many points may I redeem each month?
A: You may redeem up to 350 points each month.
Q: If I cancel my Monthly Order, do I lose my points?
A: If you choose to cancel your subscription in the Essential Rewards program, you forfeit all of your unused Essential Rewards points. You must contact Member Services to cancel your subscription. Your monthly subscription to the program, if resumed, starts over at the 10 percent level.
Q: Do I retain points earned for returned products?
A: No. You will forfeit any points earned on products that you later return.
Q: How soon may I redeem points that I earn?
A: You earn points the minute your Monthly Order is shipped. You may redeem points any time after you have been subscribed to the program for two months.
Q: When redeeming Essential Rewards points, do I go by the dollar amounts or the PV amount in the price list?
A: When redeeming Essential Rewards points, use the PV amount rather than the dollar value. For example, if you have 50 points, you may redeem them for any product with a PV value up to 50. Points may only be redeemed for products with full PV values. Not all products are eligible, and items purchased with Essential Rewards points are not returnable.
Q: Can I use my points for promotional products, such as discounted items?
A: You may buy any regularly available products at regular price as part of your Monthly Order, but you will not receive the discounted pricing if the item is part of your Essential Rewards points order. Some promotional items may not be available for purchase at all using Essential Rewards points. Essential Rewards kits are not eligible, and some products are restricted for a time after they are released, such as products launched during our annual International Grand Convention. Contact Member Services at 1-855-429-2616 if you have questions about specific items.
Q: Do my points expire?
A: Yes. Unused points expire on a 12 month rolling basis, meaning that they expire 12 months from when they were earned.
Q: Can I use my Essential Rewards points to pay for my shipping costs?
A: No. Points may only be redeemed only for products with full PV values.
Q: Will Essential Rewards members receive preferred shipping rates?
A: Yes. ER subscription members will continue to enjoy preferred shipping within Canada.
Q: Do I qualify for reduced shipping rates?
A: Monthly Orders all qualify for reduced shipping rates! Reduced ground shipping starts at $9.49 and will increase with weight.