This policy is effective on October 08, 2020.
HOW WE GATHER AND USE INFORMATION
Each time you visit the Young Living sites, our system automatically collects data and information from your computer system. In particular, we collect the following data from you:
•Internet service provider
•Date and time of your visit to our sites
•Information about the website from which your system comes to our website
•Information about the website accessed by your system through our website
This data is stored in the log files of our system, separate from other personal information held by Young Living. We store log files to ensure the functionality and optimization of the sites and the security of our information technology systems. We do not evaluate your log files for marketing purposes, with the exception of the information collected from your browser settings.
This includes checking the language setting in your browser to display the appropriate language version of the Young Living sites. When this information is no longer required for the functionality of our sites, we delete or anonymize your personal log file information, so attribution to you is no longer possible.
CREATING A YOUNG LIVING ACCOUNT
When placing an order through the Young Living sites, you have the opportunity to register as a distributor or retailer and create a user profile. We process the following data from you during registration:
TIN number (distributors only)
The indication of whether a registered member asked you to register as a distributor or retail customer (If so, we ask for that member’s sponsor ID and enroller ID.)
After you have entered your details in the registration form, Young Living creates a user account for you and provides you with a customer ID. We process this registration data to facilitate, alter, and form the contractual relationship between you and Young Living and for billing and related services.
SIGNING UP FOR OUR NEWSLETTER
When you create a customer account, you have the opportunity to subscribe to a free newsletter to keep you up to date with the latest Young Living products, events and retreats, and information about Young Living farms. We collect the following information when you sign up for our newsletter:
Legal entity name
Date and time of registration
Consent to receive the newsletter
We gather this information to record your registration and, if necessary, to inform you about the possible misuse of your personal data. We delete this personal information if you unsubscribe from the newsletter or if we terminate your subscription. You may unsubscribe from the newsletter at any time by clicking the Unsubscribe link at the bottom of each newsletter or sending an email to DPO@youngliving.com.
COMMUNICATIONS WITH YOUNG LIVING
If you send us an email communication, we may collect the following personal information from you:
Date and time of communication
Content of communication
We gather this information to facilitate the conversation you started with us, to prevent the misuse of our email services, and to protect the security of our information technology systems.
We also offer a Live Chat service on the Young Living websites via chat platforms such as Boldchat,, which allows you to contact Young Living’s Member Services representatives. Boldchat is a web-based live customer interaction service operated by LogMeIn, which provides a range of high-performance features, support and communication tools and APIs, and enables service employees to reach and assist visitors to the Young Living sites. Information you provide to Boldchat forwards directly to our Member Services representatives. Such information includes:
IP address and/or device identifier
Video • Operating system
Session duration • Content of communication
Connection information, log files, and other diagnostic data
WHO WE SHARE INFORMATION WITH
Young Living does not sell your personal information to third parties. However, we may disclose personally identifiable information to our subsidiaries, affiliates, external service providers, and other third-party processors to perform data processing services on our behalf. In doing so, we adhere to applicable national and international data protection regulations. We may also disclose personal information to a third party as required by law or to provide and manage our products and services. Such third party service providers shall respect strict contractual conditions that oblige them to maintain the confidentiality of all information and use it only for purposes related to the supply of services to us.
WHERE WE STORE YOUR INFORMATION
Your personal information may be stored, processed or otherwise used by us, our affiliates or our service providers, both inside and outside of Canada. As a result, the applicable country's courts, governments or law enforcement agencies could obtain disclosure of your information in accordance with that country's laws.
Some of Young Living’s sites utilize Google Maps API, a map service operated by Google Inc. (“Google”). This allows us to show you interactive maps directly on the Young Living sites and provides you with convenient use of the map feature. By visiting the Young Living sites through which the map services are offered, Google receives the information that you have accessed the corresponding sub-page of our Young Living websites. In addition, the following personal information is communicated to Google:
Date and time of the request
Content of the request;
Access status/HTTP status code
Each transferred amount of data
Website from which the request comes
Browser type and version
When using the Young Living sites, various types of cookies are used and stored on your computer. Cookies are small text files stored on your device that tell websites who you are. We have broken up our cookies into categories to help you understand what they do.
1. Essential: These cookies are required to use our website. For example, they are necessary to add items to your cart and check out.
2. Performance: These cookies track how you interact with our website. For example, Google Analytics lets us know which pages on our website load slowly or are not optimized for mobile use. We use this information to make improvements to our user experience. Google may also transfer this information to other third parties where they are required to do so by law, or where such third parties process the information on their behalf.
3. Functionality: These cookies track information about you to make using our website easier. For example, we use this information to store your language preferences.
You can also elect to disable, limit, or delete cookies through the settings in your browser. However, we cannot accomplish many of the basic functions needed to create and process an order on our sites without cookies. For this reason, we recommend you keep cookies activated. We do not extract personal information in this process nor do we provide this information to third parties.
DO NOT TRACK POLICY
Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. We currently do not respond to browser “do not track” signals.
SOCIAL MEDIA LINKS AND THIRD-PARTY SITES
HOW WE PROTECT YOUR INFORMATION
Young Living has implemented appropriate physical, technical, and administrative security standards to protect personal information from loss, misuse, alteration, or destruction. Our service providers and affiliates are contractual obligated to protect the confidentiality of your personal information and may not use the data for purposes not authorized by us.
Although we do our best to protect your personal information, no data transmission over the internet or any wireless network can be guaranteed to be 100 percent secure. As a result, while we strive to protect your personal identification information, you acknowledge that there are security and privacy limitations inherent to the internet that are beyond our control and that the security, integrity, and privacy of any and all information and data exchanged between you and us through our websites cannot be guaranteed. Please do your part in protecting your personal information by keeping your account password safe and confidential, logging out of your account after using a shared computer, and regularly scanning your computer for viruses, malware, and spyware.
By using our sites, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our sites. If we learn of a security breach involving your personal information, we may attempt to notify you electronically by sending an email to you. To withdraw your consent to receive electronic notice of a data breach, please email us at DPO@youngliving.com.
DATA RETENTION POLICY
We delete your personal information when it is no longer necessary for the purpose it was collected for and when there are no applicable contractual or statutory retention periods. Presently, this is no later than 10 years.
ACCESS AND CONTROL OVER YOUR INFORMATION
You may have the right to: Obtain information regarding the collection, processing, and sharing of your personal information Access the personal information we have obtained about you, if any Correct your personal information Delete your personal information Request an electronic copy of your personal information Object to the use of your personal information for certain purposes
For more information about changing, deleting, or updating your personal information pursuant to these rights, please click on the link below.
Young Living will not discriminate against individuals who exercise these rights. You can also access and update your personal information by logging into your Young Living account.
CHILDREN AND PRIVACY
The Young Living sites are not intended for children under 18 years of age. We do not knowingly attempt to solicit or receive information from children. If you believe your child has provided us with personal information, please alert us at DPO@youngliving.com. If we learn that we have collected personal information from a minor, we will promptly take steps to delete such information and terminate the minor’s account.
If you have questions, suggestions, or concerns regarding the privacy of our sites, please contact, our Privacy Officer:
You can reach our Privacy Officer via e-mail DPO@youngliving.com