|Location||Kuala Lumpur, Malaysia|
The Operations department contributes to the overall success of Young Living by the fulfilment of orders in a timely, efficient and effective manner. All ancillary activities related to the ‘forecast to fulfilment’ continue to support this goal.
Essential duties & responsibilities
Essential duties and responsibilities include the following (other duties may be assigned):
Coordinate JDE and BSI product structure, which includes SKU flagging management.
Proactively work to keep our distribution facilities within optimal inventory levels, using and maintaining both reactive “Pull” from demand and proactive “Push” from forecast models.
Assist Operations Manager with Corporate, Local / 3PL Scheduling, ensuring optimal inventory levels and product availability are the priority.
Take responsibility for the integrity of JDE and BSI and perform routine audits on both (Stock Takes, Product Lot and Shelflife management).
Assist with any internal auditing processes as deemed necessary by the Operations department.
Update multiple information data sheets which include product availability and promotional/new product sales trending weekly and monthly.
Foster close working relationships with associated departments e.g., Sales, Marketing and Operations with various purchasing tasks inclusive of Purchase Order Entry, paperwork reconciliation and also act as a 3PL liaison.
Ensure SMS is sent out consistently to customers when stock goes Out of Stock (OOS) and back order is fulfilled.
Undertake other duties and tasks that from time to time may be allocated to the jobholder that are appropriate.
Comply with all relevant internal rules, policy and procedures, including those relating to Health and Safety, Data Protection etc., and all those contained within the issued Employee Handbook.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education & experience
Candidate must possess at least a bachelor’s degree, post graduate diploma, professional degree in any field.
Preferably at least 5 years of working experience in varied business environments, preferably in direct sales.
Good communication (both written and spoken) & interpersonal skills.
Demonstrates understanding in all facets of Operation functions including management of warehouse.
Inventory accounting and control.
Excellent reconciliation and basic accounting skills essential.
Demand supply management.
Customer service management.
Operations and Supply Chain Management.
Methodical, accurate and consistent attention to details.
Show sense of leadership and self-reliance.
Fundamental working knowledge of statistics, especially forecasting.
Must be flexible and able to work effectively within organization with little or no direct supervision.
Must be able to interface successfully with various personalities, cultures and work environments.
Must be able to readily adjust priorities and tasks in response to business needs.
Ability to use good judgement in making decisions.
Must be willing to travel when required.
Positive 'can-do' attitude, forward thinker, and planner.
Ability to communicate technical and analytical concepts.
Ability to work independently.
ADDITIONAL CODE OF CONDUCT COMPETENCIES
To perform the job successfully, this individual should demonstrate the following competencies:
Attitude – Demonstrate a positive “can do” attitude; show motivation; must be goal oriented and a self-starter; be “solution-minded” rather than “problem-minded”.
Work Ethics – Must be dedicated, responsible, hard-working, and a team player.
Oral Communication – Able to speak clearly with customers and employees in all situations; listen and get clarification; respond well to questions; demonstrate positive response to others.
Written Communication – Able to write clearly and informatively; edit work for spelling and grammar errors; vary writing style to meet needs; able to read and interpret written information.
Professionalism – Approach others in a tactful manner; react well under pressure; treat others with respect and consideration, regardless of their status or position; accept responsibility for own actions; follow through on commitments.
Safety and Security – Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly.
Attendance, Punctuality, Dependability – Be consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time, follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals.
For interested and qualified applicants, please submit your CV with a cover letter by clicking on the APPLY FOR THIS POSITION button. Please indicate clearly the position being applied for in the email. We will contact shortlisted applicants in due time. Thank you in advance for your time and interest.