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Distributor Conduct & Project Specialist
| Department | Distributor Conduct |
| Location | Kuala Lumpur, Malaysia |
| Position Type | Full Time |
| Job Grade | Executive |
JOB SUMMARY
- The Distributor Conduct & Project Specialist supports the Distributor Conduct team in safeguarding the right business practices by ensuring that the field of brand partners uphold the company’s Policies & Procedures when conducting the Young Living business.
- This role handles distributor data protection, conducts compliance audits and investigations, and coordinates with other departments to ensure all internal compliance and security processes are followed.
- This position is also integral to the smooth implementation of workflows and system updates that may impact field-facing interactions.
Essential Duties & Responsibilities
Essential duties and responsibilities include the following (other duties may be assigned):
Oversee and enforce data protection and management standards to ensure all distributor information and documentation comply with company policies and regulatory guidelines. Act as the primary gatekeeper for document verification, ensuring data accuracy, completeness, and adherence to established compliance requirements.
Collaborate with the Compliance Officer/Manager/General Manager to identify and assess potential market violations through comprehensive audits of pre-advancement, rank advancement, and promotional activities. Leverage data analysis, reports, and outbound verification to ensure authenticity, uphold compliance integrity, and provide evidence-based insights for disciplinary actions.
Conduct investigations into potential policy violations and counsel Brand Partners to promote adherence to company policies.
Conduct and facilitate Distributor Conduct Training sessions, serving as a co-trainer to educate and engage Distributors/Brand Partners. Collaborate with relevant teams to deliver training on company Policies, Procedures, and Conduct Programs to ensure consistent understanding and compliance across the network.
Lead and oversee key Conduct Department projects, ensuring strategic alignment, effective cross-functional collaboration, and timely execution within budget. Partner with Global IT and regional teams to drive rollout milestones, track deliverables, and provide management with insights and progress updates to support informed decision-making.
Education & Experience
A Diploma in any field of study.
At least 5 years’ experience in Compliance, Conduct, Audit, or related functions.
At least 2 years in a supervisory or project management role within a corporate environment.
Strong Excel skills (Pivot Tables, V-lookup, etc.).
Excellent command of English with clear and effective communication.
Confidence in handling sensitive data while maintaining the highest level of confidentiality.
Strong judgment and analytical skills to make fair and balanced decisions for both our Brand Partners and the company.
Work Environment
As a Distributor Conduct & Project Specialist, you will be at the heart of ensuring fair and consistent practices across our Brand Partners. You will handle sensitive and confidential information with utmost discretion, exercising sound judgment and keen analytical skills to spot inconsistencies and make balanced decisions. Your role will involve guiding Brand Partners with firmness, empathy, and integrity, while staying fully aligned with company policies, procedures, and guiding principles. Attention to detail, patience, and a proactive mindset are key to thriving in this dynamic and impactful position.
ADDITIONAL CODE OF CONDUCT COMPETENCIES
To perform the job successfully, this individual should demonstrate the following competencies:
Attitude – Demonstrate a positive “can do” attitude; show motivation; must be goal oriented and a self-starter; be “solution-minded” rather than “problem-minded”.
Work Ethics – Must be dedicated, responsible, hard-working, and a team player.
Oral Communication – Speak clearly with customers and employees in all situations; listen and get clarification; respond well to questions; demonstrate positive response to others.
Written Communication – Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; able to read and interpret written information.
Professionalism – Approach others in a tactful manner; react well under pressure; treat others with respect and consideration, regardless of their status or position; accept responsibility for own actions; follow through on commitments.
Safety and Security – Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly.
Attendance, Punctuality, Dependability – Be consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time; follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals.
For interested and qualified applicants, please submit your CV with a cover letter by clicking on the
APPLY FOR THIS POSITION
button. Please indicate clearly the position being applied for in the email. We will contact shortlisted applicants in due time. Thank you in advance for your time and interest.
