COVID-19 Update Centre

The health and safety of our employees, members, and partners is our highest priority at Young Living. First and foremost, we want to assure our members that we’re putting people first while still maintaining high-functioning business operations. Despite the growing health concerns related to COVID-19, we’re here to support you as much as ever. That goes for all of our market leadership around the world too. Our corporate leaders in every Young Living market have responded to this crisis with timeliness, insight and the agility required to overcome the business challenges presented by this global situation. Watch our video for the latest update.*

*Please note: this is a global video, so some claims and products may not be available currently in market. Please refer to Canadian product pages, labels and claims to empower you to share compliantly in Canada.
As a key part of putting people first, we’ve taken decisive steps to protect our employees around the world. One of these steps is to follow sound guidance from public health authorities and ask employees to work from home for the near future.

For areas of our business with functions that cannot be done remotely, we’re strategically staggering shifts to create space between people to reduce potential exposure—both for employees and members of the public. This includes, for example, our farms, warehouse, shipping operations, and other important functions. Globally, you can also count on the support you need from your market Member Services teams.

While we will continue to monitor the COVID-19 situation and will respond based on the advice of governments, public health authorities, and medical professionals, we are also taking these critical steps:
1. Organizing a virtual International Grand Convention and cancelling the live event.
2. Postponing all farm tours until further notice.
3. Cancelling or postponing major events.
The safety and well-being of the attendees at any Young Living event has and always will be our first priority. We’ll continue to evaluate our general event schedule and update event dates and locations as needed.
Please see below for updates regarding specific events and member support. Information is subject to change:
Experience Centres & Member Services Updates
Effective June 1st, 2020, the Alberta and Ontario Experience Centres will offer contactless curbside pickup Monday through Friday from 10 am to 4 pm MT/ET! Curbside pickup will not be available on weekend or holidays. Note: The Experience Centres will not be open for in-store shopping. See Complete Details .

Member Services will observe adjusted hours of operation: The phone line will be available 24/7, Live Help will be available Sunday: 8 a.m.–4:30 p.m., MT Monday–Saturday: 6 a.m.–10 p.m., MT.

Our dedicated team of support staff is here to help you as needed. To minimize wait time on phone calls, please reach out via email or chat.

YL farms focus on safety and supporting our members
We’ve all watched the changes around the world that COVID-19 (Coronavirus) has created. Although much is still uncertain, you can rest easy knowing that our Global Farms family has your back and is committed to supporting you. We’re closely monitoring developments and acting to ensure the well-being of our farm employees and partners while providing you with the highest level of quality with minimal disruption to our operations. As conditions change, we will continue to make all necessary adjustments to comply with local laws and governments and protect our farm family. We’re grateful for your continued support as we make every effort to keep them safe during these challenging times. Please contact our Global Farms team at toursupport@youngliving.com with any questions or concerns.

Operational Updates

At Young Living Canada, we are doing everything we possibly can to ensure order fulfillment and shipping timelines remain as short as possible. These extraordinary circumstances have impacted every part of the global supply chain, and we appreciate everyone’s patience while we navigate this new reality together.

While we encounter some unexpected changes and delays, we remain committed to our mission of wellness and supporting you and your families through this time. To help you stay informed, please review the following:
We are working hard with our partners to keep as many products in stock as possible, and limit the out of stock items, even while conditions continue to change every day.
Orders will continue to fulfill and ship from both our Calgary and Mississauga warehouses. This is to ensure all members across Canada have access to our entire inventory of wellness essentials. Because orders may be fulfilled at either location, this may impact and delay when tracking number information is posted, however does not mean the order is not being processed. We have not forgotten about you!
If Ground Shipping is selected, please allow for 7-10 business days from the time the order is placed to the time the order is delivered.
While shipping delays are anticipated to continue and circumstances remain fluid and ever-changing, we will provide new updates in the following locations to help you stay informed and empowered:
Covid-19 Update Centre
Canada’s Out of Stock Report: This report is updated every Wednesday and is accessible when logged in to your Virtual Office within the Member Resources and Member News sections.
At checkout, a shipping notice will display informing of any potential delays (Note: members placing Monthy ER orders will not see this notification unless they are updating their ER template).
Shipping Updates
Due to the current global health crisis, we’re experiencing a sudden surge in orders, which has led to some shipping delays. Rest assured that our team is working around the clock to get back on track. We are processing orders as quickly as possible and will continue to honour the shipping methods you selected at checkout as soon as we process your order. Thank you for your patience and understanding as we work through these temporary delays.

Canada Post

Due to higher volumes and important safety measures implemented in Canada Post’s processing facilities (such as physical distancing), some Canada Post orders are taking longer to process, impacting some areas of Canada.
The processing of large or heavy items may be further delayed, as Canada Post works to ensure proper safety procedures to protect employees while handling these items.
In an effort to gain processing efficiencies with heavy order volumes, Canada Post may move items for processing between its facilities from time to time, and therefore, the induction scan may show a location different than the one a member isaccustomed to seeing, and there is no need for concern.
A parcel could travel across a number of facilities from initial induction to delivery to the final address. Therefore, for some orders, the cumulative delay could be more than a week.
Additional updates are posted on Canada Post’s Alert section of their website.

Event Updates

Due to the global pandemic heightening sensitivities around public events and group gatherings, Young Living Canada would like to provide an update around a few upcoming 2020 events.
Monthly Events at AEC/OEC
Monthly events at the AEC and OEC will be postponed until further notice. We understand the value these events brought to our members and community, therefore, our teams are currently looking into digital event formats for the future and will keep you informed as new opportunities are made available.
On the Grow
The On the Grow events planned for Winnipeg and Montreal will be postponed to a later 2020 date. On the Grow events planned for Saskatoon, Moncton and Nanaimo will be rescheduled for 2021. We will continue to evaluate and monitor the changing landscape, and provide communications and updates.
International Grand Convention
For 2020, our biggest annual event will be 100% virtual. While this event will no longer be in person, our virtual reach will be limitless and will break down boundaries—giving us the opportunity to reach thousands of homes and ignite the momentum that the convention brings. Get your Virtual IGC tickets.
Beauty School
Northern Lights Beauty School—cancelled
All other Beauty School events—pending review

Other Updates

Thieves® Waterless Hand Sanitizer
To keep up with the growing demand for Thieves Waterless Hand Sanitizer, we’re repurposing! In the coming weeks, you may see orders of 225 ml Thieves® Waterless Hand Sanitizer packed in our amber massage oil bottles (without a pump)—same great formula, different bottle!
Thank you for your ongoing cooperation and understanding at this time. The Young Living Canada team is working hard and doing everything we can to continue serving our members with the utmost care while providing a safe and healthy environment for our members and staff.

Relief Efforts

We all have a part to play in the fight against COVID-19, and as the world leader in essential oils, Young Living is dedicated to our mission of health and wellness now more than ever. One of the ways we’re stepping up to this challenging time is by partnering with several non-profit organizations to help those in need.