COVID-19 Update Centre

The health and safety of our employees, members, and partners is our highest priority at Young Living. First and foremost, we want to assure our members that we’re putting people first while still maintaining high-functioning business operations. Despite the growing health concerns related to COVID-19, we’re here to support you as much as ever. That goes for all of our market leadership around the world too. Our corporate leaders in every Young Living market have responded to this crisis with timeliness, insight and the agility required to overcome the business challenges presented by this global situation. Watch our video for the latest update.*

*Please note: this is a global video, so some claims and products may not be available currently in market. Please refer to Canadian product pages, labels and claims to empower you to share compliantly in Canada.
As a key part of putting people first, we’ve taken decisive steps to protect our employees around the world. One of these steps is to follow sound guidance from public health authorities and ask employees to work from home for the near future.

For areas of our business with functions that cannot be done remotely, we’re strategically staggering shifts to create space between people to reduce potential exposure—both for employees and members of the public. This includes, for example, our farms, warehouse, shipping operations, and other important functions. Globally, you can also count on the support you need from your market Member Services teams.

While we will continue to monitor the COVID-19 situation and will respond based on the advice of governments, public health authorities, and medical professionals, we are also taking these critical steps:
1. Organizing a virtual International Grand Convention and cancelling the live event.
2. Postponing all farm tours until further notice.
3. Cancelling or postponing major events.
The safety and well-being of the attendees at any Young Living event has and always will be our first priority. We’ll continue to evaluate our general event schedule and update event dates and locations as needed.
Please see below for updates regarding specific events and member support. Information is subject to change:
Experience Centres & Member Services Updates
As of March 17, 2020, both the Alberta and Ontario Experience Centres will be closed for one month. After the month, we will evaluate and inform you of any changes. Members who have a pending Standard or Monthly order selected for pickup at the AEC/OEC, are requested to email pickups.ca@youngliving.com (AEC) and torontowc@youngliving.com (OEC) with their member number, PIN, and order number to have their order updated to ship to the address on file at no extra charge.

Member Services will observe adjusted hours of operation: The phone line will be available Monday through Saturday from 8:00 AM - 6:00 PM MST. Live Help will be available Monday through Sunday from 6:00 AM – 9:00 PM MST.

Our dedicated team of support staff is here to help you as needed. To minimize wait time on phone calls, please reach out via email or chat.
Shipping Updates
Due to the current global health crisis, we’re experiencing a sudden surge in orders, which has led to some shipping delays. Rest assured that our team is working around the clock to get back on track. We are processing orders as quickly as possible and will continue to honour the shipping methods you selected at checkout as soon as we process your order. Thank you for your patience and understanding as we work through these temporary delays.

Event Updates

Due to the global pandemic heightening sensitivities around public events and group gatherings, Young Living Canada would like to provide an update around a few upcoming 2020 events.
Spring Kickoff
As a precautionary measure, we strongly recommend hosts consider transitioning their Spring Kickoff events to digital platforms like the popular Zoom video conferencing system. Digital events may have opportunity for special surprise guest appearances from YL corporate. In-person events are to be at the discretion of the individual hosts and attendees.
Monthly Events at AEC/OEC
Monthly events at the AEC and OEC will be postponed until further notice. We understand the value these events brought to our members and community, therefore, our teams are currently looking into digital event formats for the future and will keep you informed as new opportunities are made available.
On the Grow
The On the Grow events planned for Winnipeg and Montreal will be postponed to a later 2020 date. On the Grow events planned for Saskatoon, Moncton and Nanaimo will be rescheduled for 2021. We will continue to evaluate and monitor the changing landscape, and provide communications and updates.
International Grand Convention
For 2020, our biggest annual event will be 100% virtual. While this event will no longer be in person, our virtual reach will be limitless and will break down boundaries—giving us the opportunity to reach thousands of homes and ignite the momentum that the convention brings. Get your Virtual IGC tickets.
Beauty School
Northern Lights Beauty School—cancelled
All other Beauty School events—pending review
Thank you for your ongoing cooperation and understanding at this time. The Young Living Canada team is working hard and doing everything we can to continue serving our members with the utmost care while providing a safe and healthy environment for our members and staff.