Employment Opportunities


Work for Young Living Essential Oils, a company whose mission is to inspire individuals to lives of wellness, purpose, and abundance! Young Living Essential Oils, founded by Gary Young, is a premier multilevel marketing company headquartered in US. We offer a fast-paced environment in the natural health industry with an excellent benefit package for eligible employees, including medical and dental coverage, year-end bonus, staff discount and free product.

Current Openings

Customer Service Officer - Call Center

RESPONSIBILITIES
Provide excellent service experience to members and customers in resolving their inquiries/issues on membership enrolment, membership programs, placing orders, order status, shipment, etc. via telephone and email
Ensure that calls and emails are handled according to the company’s service level
Ensure that customers' enquiries/issues are resolved timely in compliance with the company's standards
Proactively keep customers updated on the status of unresolved enquiries
Update information in the data base on a regular basis to ensure that customers are being provided with accurate and sufficient information
Follow-up customers' complaints promptly to ensure customer's satisfaction
Promote and suggest merchandise by identifying and understanding customers’ needs
Other duties as assigned
Qualifications and Requirements
F.5 or above, preferably with at least 1 year of working experience in the customer service or related industry, fresh graduates may also be considered
Fluency in Cantonese, ability to speak and write in English
Knowledge in Chinese word-processing and Microsoft Office
Retail/on-line customer service experience will be considered as a distinctive advantage
Positive attitude and good interpersonal skills, pleasant telephone manners, patient and friendly personality, mature and passionate in assisting customers

Customer Service Officer – Experience Center

RESPONSIBILITIES
Provide positive service experience to all customers at the Reception and Pick-Up counters
Act as company ambassadors to assist members and customers with enquiries and product collection
Assist in stock arrangement
Ad-hoc duties as assigned by the Manager
Qualifications and REQUIREMENTS
F.5 or above, preferably with at least 1 year of working experience in the customer service or related industry, fresh university graduates may also be considered
Fluency in speaking Cantonese and Mandarin, ability to speak and write in English
Proactive, patient and cheerful personality with good presentation, customer service oriented
Detail-oriented, enjoys face-to-face interactions with customers and able to handle pressure at peak hours
Knowledge in Chinese word-processing and Microsoft Office
Interested candidates please submit your application with detailed resume and expected salary to hkhr@youngliving.com.