Frequently Asked Questions
Express Help is an online platform through which our YL members can submit enquiries by completing a query form found on Contact Us page of the Virtual Office. Responses will be sent directly to the member’s e-mail.
No, we recommend accomplishing 1 form per concern only. We discourage filling out multiple forms for the same concern in order for our Member Services team to properly allocate resources and to respond to all queries more efficiently.
Once you have accomplished your Express Help form, you will receive an email notification. You may expect our Member Services team to respond/address your concern within 48 hours. Filling out multiple forms will not expedite our Member Services team’s response.
We discourage filling out multiple entries in one form in order for our Member Services team to properly allocate resources and to respond to all queries more efficiently.
You may access our Member Services Express Help forms from Mondays to Saturdays, from 10am to 7pm. Forms received past 7pm or on a Saturday, will be accommodated on the next business day.
No, the Sponsor/Enroller Change Express Help form will only accommodate requests if the form was submitted within 5 days upon the enrollment date.
No. Only processing of Essential Rewards Orders and Essential Rewards subscription/template cancellation can be accomodated via Express Help. Cancelling an Essential Rewards Order requires a completely different process and needs to be raised Member Services.
For your security, only the last 4 digits of your credit card or debit card will be requested in order to verify your account and process your payment.