This policy is effective on May 1, 2021
This is the website of Young Living Essential Oils.
Our postal address is:
Young Living Singapore Pte Ltd
111 Somerset Road,
#05-18 TripleOne Somerset
We can be reached via e-mail at
email@example.com, or you can reach us by telephone at +65-6391-0170.
By using our website, you are agreeing to be bound by the following policies in regards to collection and privacy of personal data:
HOW WE GATHER AND USE INFORMATION
Each time you visit the Young Living sites, our system automatically collects data and information from your computer system. In particular, we collect the following data from you:
This data is stored in the log files of our system, separate from other personal information held by Young Living. We store log files to ensure the functionality and optimization of the sites and the security of our information technology systems. We do not evaluate your log files for marketing purposes, with the exception of the information collected from your browser settings.
This includes checking the language setting in your browser to display the appropriate language version of the Young Living sites. When this information is no longer required for the functionality of our sites, we delete or anonymize your personal log file information, so attribution to you is no longer possible.
We may also collect data from you when you contact us via phone. Customer service calls may be recorded for quality assurance purposes.
CREATING A YOUNG LIVING ACCOUNT
When placing an order through the Young Living sites, you have the opportunity to register as a member and create a user profile. We process the following data from you during registration:
After you have entered your details in the registration form, Young Living creates a user account for you and provides you with a customer ID. We process this registration data to facilitate, alter, and form the contractual relationship between you and Young Living and for billing and related services.
Once your account has been created, we may continue to collect additional information about you that you provide to us directly, or through your interactions with our Young Living sites, or through your participation in our business opportunity, including:
As part of our distributor compliance program we collect, directly and through third parties, information about your business efforts, including information about your online and in-person marketing communications about the Young Living products and business opportunity.
If you attend a Young Living event, we may collect the following information:
In rare circumstances, if you contact us and volunteer medical information, such as to report a potential reaction to a Young Living product, Young Living may collect this information.
SIGNING UP FOR OUR NEWSLETTER
When you create a customer account, you have the opportunity to subscribe to a free newsletter to keep you up to date with the latest Young Living products, events and retreats, and information about Young Living farms. We collect the following information when you sign up for our newsletter:
We gather this information to record your registration and, if necessary, to inform you about the possible misuse of your personal data. We delete this personal information if you unsubscribe from the newsletter or if we terminate your subscription. You may unsubscribe from the newsletter at any time by clicking the Unsubscribe link at the bottom of each newsletter or sending an email to: firstname.lastname@example.org
COMMUNICATIONS WITH YOUNG LIVING
If you send us an email communication, we may collect the following personal information from you:
We gather this information to facilitate the conversation you started with us, to prevent the misuse of our email services, and to protect security of our information technology systems.
We also offer a Live Chat service on the Young Living websites, which allows you to contact Young Living’s Member Services representatives. Our chat service is a web-based live customer interaction service operated by a third party, which provides a range of high-performance features, support and communication tools and APIs, and enables service employees to reach and assist visitors to the Young Living sites. Information you provide to the third party forwards directly to our Member Services representatives. Such information includes:
OTHER USES OF YOUR PERSONAL INFORMATION:
In addition to the specific uses described above, we may use your personal information for a variety of other purposes to:
WHO WE SHARE INFORMATION WITH
Young Living does not sell your personal information to third parties. However, we may disclose personally identifiable information to our subsidiaries, affiliates, external service providers, and other third-party processors to perform data processing services on our behalf (collectively, “Information Recipients”). We will use reasonable endeavours to procure that such Information Recipients comply with the Personal Data Protection Act (Act 26 of 2012) of Singapore (the “PDPA”) with respect to your personal information disclosed to them. In doing so, we adhere to applicable national and international data protection regulations. We may also disclose personal information to a third party as required by law or to provide and manage our products and services. If your personal information is transferred to a country or territory outside Singapore, Young Living will ensure that the Information Recipients undertake to provide a standard of protection to your personal information so transferred that is comparable to that which is under the PDPA.
If you are a member, we may also share your personal information with your support team and team for the purpose of administering sales, distributing products, and providing reports of your activities to other members. We may also share the name and photo to new enrollees who are looking up the individual who enrolled them so that they can designate their enroller.
Some of Young Living’s sites utilize Google Maps API, a map service operated by Google Inc. (“Google”). This allows us to show you interactive maps directly on the Young Living sites and provides you with convenient use of the map feature. By visiting the Young Living sites through which the map services are offered, Google receives the
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information that you have accessed the corresponding sub-page of our Young Living websites. In addition, the following personal information is communicated to Google:
When using the Young Living sites, various types of cookies are used and stored on your computer. Cookies are small text files stored on your device that tell websites who you are. Through the settings in your browser, you can elect to disable, limit, or delete cookies. However, we cannot accomplish many of the basic functions needed to create and process an order on our sites without cookies. For this reason, we recommend you keep cookies activated. We have broken up our cookies into categories to help you understand what they do.
- 1. Essential: These cookies are required to use our website. For example, they are necessary to add items to your cart and check out.
2. Performance: These cookies track how you interact with our website. For example, Google Analytics lets us know which pages on our website load slowly or are not optimized for mobile use. We use this information to make improvements to our user experience.
3. Functionality: These cookies track information about you to make using our website easier. For example, we use this information to store your language preferences.
4. Marketing and Advertising: These cookies help us create targeted advertising experiences for you.
DO NOT TRACK POLICY
Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. We currently do not respond to browser “do not track” signals.
SOCIAL MEDIA LINKS AND THIRD-PARTY SITES
HOW WE PROTECT YOUR INFORMATION
Young Living has implemented appropriate physical, technical, and administrative security standards to protect personal information from loss, misuse, alteration, unauthorized access, disclosure or destruction. Our service providers and affiliates are contractually obligated to protect the confidentiality of your personal information and may not use the data for purposes not authorized by us.
Although we do our best to protect your personal information, no data transmission over the internet or any wireless network can be guaranteed to be 100 percent secure. As a result, while we strive to protect your personal identification information, you acknowledge that there are security and privacy limitations inherent to the internet that are beyond our control and that the security, integrity, and privacy of any and all information and data exchanged between you and us through our websites cannot be guaranteed. Please do your part in protecting your personal information by keeping your account password safe and confidential, logging out of your account after using a shared computer, and regularly scanning your computer for viruses, malware, and spyware.
By using our sites, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our sites. If we learn of a security breach involving your personal information, we may attempt to notify you electronically by sending an email to you. To withdraw your consent to receive electronic notice of a data breach, please email us email@example.com.
DATA RETENTION POLICY
We delete your personal information when it is no longer necessary for the purpose it was collected for and when there are no applicable contractual or statutory retention periods. Presently, this is no later than 10 years.
ACCESS AND CONTROL OVER YOUR INFORMATION
If you are a resident of certain jurisdictions, you may have the right to:
If you require assistance with accessing, updating or correcting your personal information, you may contact the DPO (defined below) via e-mail at firstname.lastname@example.org or by telephone at +65-6391-0170.
CHILDREN AND PRIVACY
The Young Living sites are not intended for children under 13 years of age. We do not knowingly attempt to solicit or receive information from children. If you believe your child has provided us with personal information, please alert us at email@example.com If we learn that we have collected personal information from a minor, we will promptly take steps to delete such information and terminate the minor’s account.
DATA PROTECTION OFFICER - CONTACT INFORMATION
Young Living has designated the person whose details are set out below as the data protection officer (“DPO”) who will be responsible for ensuring Young Living’s compliance with applicable data protection laws. If you have any queries or requests or wish to make any applications concerning your personal information or data, please contact the DPO via e-mail at firstname.lastname@example.org or by telephone at +65-6391-0170.
Alternatively, you may contact the DPO by mail. Our postal address is:
Young Living Singapore Pte Ltd
#05-18 TripleOne Somerset
ACCESS AND CONTROL OVER YOUR INFORMATION
You may have the right to: Obtain information regarding the collection, processing, and sharing of your personal information Access the personal information we have obtained about you, if any Correct your personal information Delete your personal information Request an electronic copy of your personal information Object to the use of your personal information for certain purposes.
For more information about changing, deleting, or updating your personal information pursuant to these rights, please click on the link below:
Young Living will not discriminate against individuals who exercise these rights. You can also access and update your personal information by logging into your Young Living account.