Young Living Returns Policy

The return policy applies to both Experience Center and local delivery service.

Company Return Policy

Any Brand Partner who is dissatisfied with any Young Living product may return it according to the following timeframe:

Any unopened product within 30 days after shipment for a full refund in the same method of payment of the purchase price and applicable GST (less shipping charges).

Any opened product within 30 days after shipment for a credit on your Young Living account of the purchase price and applicable GST (less shipping charges).

Any opened or unopened product up to 90 days after shipment for a credit on your Young Living account of the purchase price and applicable GST (less shipping charges and a 25% handling fee). The credit applied for opened product will be based on the percentage of the product returned. For example, if you return 50% of a product, then a credit of 50% (less shipping charges and a 25% handling fee) will be applied to your Young Living account.

Non-Returnable Items:

Items purchased with Reward Points

Promotional Items

Product Kits and Collections:

Any product kit and/or collection returned to Young Living must be complete; otherwise, the kit and/or collection will not be eligible for an exchange or refund. No individual items from a kit and/or collection will be eligible for a refund.

Return of Promotional Product(s) For any complimentary item(s) received by the purchaser via a qualifying purchase or through the buy-one-get-one-free.

Return Address
14 Eastridge Terrace
Huntington
Hamilton 3210
New Zealand

Return Address for Australian Brand Partners
Young Living
PO BOX 7707
Baulkham Hills BC
NSW 2153
Australia

Return Address for Western Australian Brand Partners
Fastrack Fulfilment / Young Living Essential Oils
Unit 1, 30 Haydock Street
Forrestdale
WA, 6112
Australia

Return of Promotional Product(s)

For any complimentary item(s) received by the purchaser via a qualifying purchase or through the buy-one-get-one-free promotion or other promotion, returns will be handled as follows:

If a qualifying purchase is returned in whole or in part and negates your qualification to receive the complimentary promotional item(s), the complimentary item(s) must also be returned or you will be charged for the free product(s).

If one of the promotional products is returned, Young Living will not credit the Brand Partner, as Young Living will assume the returned item(s) is the promotional product(s). If all promotional products are returned, Young Living will credit the Brand Partner for the product purchased.

Procedures for Returns

The following procedures apply to all returns for refund, repurchase or exchange:

The customer or Brand Partner who purchased it directly from Young Living must return the products.

The product(s) must be returned in its original container.

The return must have a Return Authorisation Number (RAN) that may be obtained by calling Member Services on 1300 289 536, or by emailing custserv@youngliving.com.au or by submitting the request via Young Living’s live chat services. The RAN number must be written on the outside of each package on at least three sides along with your member number, or the shipment will be returned to the sender, if a return address is not provided, the return will remain unprocessed until the sender is identified.

All returns must be shipped prepaid to Young Living. Young Living does not accept Cash On Delivery (COD) packages.

If returned product is not received by Young Living's distribution center, it is the responsibility of the Brand Partner to trace the shipment. Young Living is not liable for items lost or damaged in transit.

Returns will cause promotions, credits, commissions and bonuses to be adjusted or reversed, both for the Brand Partner making the return and for any upline distributors who received compensation on such purchases.

Volume for exchanges will be counted in the month the exchange transaction was made.

No refund will be made for subsequent returns of the same product, except when the product is damaged or defective. Credits will be issued when Young Living has processed the return.

Credits/refunds will be issued when Young Living has processed the return.

Payment Methods

We accept VISA, Mastercard and PayPal, as methods of payment.

10 Day Cooling Off Period

Young Living Essential Oils (Australasia) Pty Ltd stands behind its products and Business Plan. If you are not satisfied with your purchase for any reason, return the product to your point of sale within 10 days of purchase to exchange for an equivalent price product, or for a full refund of your purchase price. This Satisfaction Guarantee is in addition to the Young Living 30 days warranty allowing customers to return unused product for a full refund of purchase price including reasonable shipping charges.

All goods and services provided by Young Living Essential Oils are subject to the New Zealand Consumer Guarantees Act 1993.