Q: What changes have been made?
A: Retail customers will no longer follow the same flow as Wholesale Members to enrol. They can set up an account while purchasing simply by hitting checkout in the shopping cart.
Q: Can a retail customer set up an account without purchasing?
A: No, account creation is accomplished by purchasing product and checking out.
Q: On the ‘Become a Member’ page when I select Retail customer, the Continue button is greyed out. How do I continue?
A: To enrol and purchase as a Retail customer, navigate to the Product Catalogue, add product to your shopping cart and checkout.
Q: Can a retail customer purchase without a sponsor?
A: Yes, they may select ‘No one referred me/I do not have a sponsor or enroller.’ and continue making a purchase. They will be entered in our placement program and a sponsor may contact them.
Q: Are retail customers required to set up a PIN #?
A: Retail customers are not prompted to set up a PIN during the enrollment process. Upon contacting Member Services, they will verify with account information, and can set up a PIN anytime in the VO.
Q: Can a retail customer participate in Essential Rewards?
Q: Can a retail customer purchase a Premium or Basic Starter Kit?
A: No, The BSK/PSK are only available to Wholesale Members.