- It is important to keep the fan intake at the bottom unobstructed to allow for proper airflow. This prevents overheating and allows for optimal mist levels.
- Lightly vacuum out the fan intake on the bottom of the diffuser to clear it of any debris.
Easy Care Tips
If in doubt, follow the guidelines
New to diffusers and unsure on how to use one?
What type of water can I use? How much of water should you use? How many drops of essential oil should you put? How long should you diffuse each time?
Relax! We got you! Here are some easy and handy guides for you to start with.
Use Tap or Distilled Water
Use Tap or Distilled Water
Follow each diffuser’s waterline and do not exceed the recommended waterline.
For toddler’s room: 2-4drops
For children’s room: 4-6drops
For standard room space: 6-8drops
For dining or living space: 8-10drops
Follow the usage instruction on the essential oil label
DID YOU KNOW
Taking care of your diffuser can keep your diffuser working fine for a longer period of time?
Let’s start with Cleaning.
How frequent should you clean you diffuser? It is recommended to drain the remaining water in the water reservoir after every use, and clean the diffuser once a week to prevent extra build-up on the ultrasonic plate.
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Here are some cleaning tips to keep your lovely diffuser functioning at it’s best at all time.
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Turn off and unplug your diffuser.
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Wipe out the reservoir with a wet cotton cloth.
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Dip a cotton swab in rubbing alcohol and clean the ultrasonic plate to remove any extra build-up.
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Rinse the reservoir with water; then wipe it clean and dry up excess water with a soft cloth.
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Add water and essential oils; then diffuse away!
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When not in use, turn off the power supply, clean the diffuser and store dry.
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Keep the fan intake at the bottom unobstructed to allow for proper airflow.
There are some MUST KNOWS when cleaning your diffuser!
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Never use a corrosive detergent to clean the ultrasonic plate.
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If cleaning has not been done regularly enough, fill up the reservoir about 1 inch deep with rubbing alcohol and let it soak for 4-8 hours.
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Do not use aerosol sprays, solvents, or abrasives to clean the plastic housing.
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Lightly vacuum, blow on the fan intake opening or wipe with a clean, dry cloth.
HAVE A FAULTY DIFFUSER?
It is unavoidable when our diffuser requires some additional attention when trouble arise. Follow these simple troubleshooting steps to identify the problems and get it fix in no time.
TROUBLESHOOTING STEP 1 : CLEAN IT
FanAzrul Salim2023-01-18T08:10:30+00:00
Ultrasonic PlateAzrul Salim2023-01-18T08:09:34+00:00
- Diffusers should be cleaned frequently; once a week to once a month depending on how often it is used.
- Use rubbing alcohol and cotton swab or clean cloth to clean off any excess oil residue.
- If cleaning has not been done regularly enough, try filling the reservoir about 1 inch deep with rubbing alcohol and letting it soak for 4-8 hours.
TROUBLESHOOTING STEP 2 : IDENTIFY TROUBLE
Remote IssueAzrul Salim2023-01-18T08:23:33+00:00
Are the batteries in the remote new and working?
Is the remote sensor on the diffuser lined up and visible to the remote?
Test the remote
- Point the end of the remote at a digital camera, such as on a smart phone.
- While looking at the remote through your camera, press any button on the remote.
- You should see a red flash while doing this. Look for a faint white or purple flash emitting from the red flash. This needs to be seen through a camera as the flashing infrared light is invisible to the naked eye.
Power IssueAzrul Salim2023-01-18T08:22:52+00:00
TURNS ON, BUT DOES NOT STAY ON
- Reset the diffuser by holding down the power button and unplug the diffuser. Continue to hold the power button down while the diffuser is unplugged for 10 seconds.
- After 10 seconds, while still holding the power button down, plug the diffuser back in.
- The light should flash, at that point let go of the power button.
- Pour water in the diffuser and try to turn it on. Once it is on make sure the water is bubbling before adding oil.
If Reset doesn’t fix the problem:
- Plug the diffuser into different outlets in different rooms – The power issue may be with the outlet and the breaker it is connected to.
- Check to see if there is any visible damage to the power adapter – If there is any exposed wire, cracks in the plug, or the prongs, the power adapter may be damaged
- Clean the ultrasonic plate – Follow the Clean It – Ultrasonic Plate steps.
DOES NOT TURN ON (NO POWER)
- Plug the diffuser into different outlets in different rooms.
- Check to see if there is any visible damage to the power adapter.
- Clean the ultrasonic plate
No MistAzrul Salim2023-01-18T08:21:56+00:00
Conduct Splash Test
- Fill the diffuser to the fill line and remove the cover.
- Turn on the diffuser with cover removed.
-If the water bubbles enough to splash out, there is a problem with the air flow.
-If the water does not bubble and splash out, there is an issue with the ultrasonic plate.
Light & SoundAzrul Salim2023-01-18T08:21:12+00:00
Make sure the diffuser has power and the remote is working
If the diffuser is working properly, but the lights and/or sounds aren’t working, the diffuser will need to be replaced.
If the diffuser does not have power please troubleshoot the POWER ISSUES.
Left Over WaterAzrul Salim2023-01-18T08:17:18+00:00
1. How much of water left in water reservoir?
There should be at least half an inch of water in the reservoir, but not filled past the max fill line to ensure the diffuser can operate properly.
2. When and how was the last cleaning?
Diffusers should be cleaned frequently. Follow the cleaning steps in Clean It – Ultrasonic Plate.
3. Tightening up the ultrasonic plate might be needed.
The ultrasonic plate can be tightened using a medium-sized slotted (flathead) screwdriver, a small coin, or the key that came with a replacement.
If the plate is not tightly installed it cannot vibrate properly, and the mist output will be decreased.
If there is still water left over in the reservoir after completing these steps and a full operation cycle, a replacement ultrasonic plate will be needed.
Leaking DiffuserAzrul Salim2023-01-18T08:17:31+00:00
Perform Leak Test:
- Fill the diffuser with water to the fill line
- Leave the diffuser turned off for 3-4 hours.
If the diffuser continues to leak after letting it sit turned off, the diffuser will need to be replaced.
If the diffuser does not leak after letting it sit turned off, the diffuser is not leaking
This is due to the water is condensing on the diffuser cover or the surface on which the diffuser is set. This is a normal physical reaction anytime water vapor is introduced to the air, similar to how water fogs over a mirror or glass when a shower is running.
without sufficient air flow.
Excessive NoiseAzrul Salim2023-01-18T08:11:37+00:00
- The fan intake on the bottom of the diffuser should be cleaned at least monthly (more often depending on frequency of use). This prevents excessive dust buildup on the fan and motor, which prevents overheating and allows for maximum mist output.
- To clean the fan, lightly vacuum out the fan intake on the bottom of the diffuser to clear it of any debris.
- If cleaning the fan does not help reduce the sound, and it has a “deep grinding noise”, this is the bearing in the fan and the fan is dying.
- If the diffuser is still within warranty, kindly send in for a replacement.
