If you are a Young Living customer or professional account customer and are dissatisfied with any Young Living product, you may return:
Any unopened product within 30 days after shipment for a full refund in the same method of payment of the purchase price and applicable sales tax (less shipping charges).
Any opened product within 30 days after shipment for a credit on your Young Living account of the purchase price and applicable sales tax (less shipping charges).
Any opened or unopened product up to 90 days after shipment for a credit on your Young Living account of the purchase price and applicable sales tax (less shipping charges and a 10% handling fee). The credit applied for opened product will be based on the percentage of the product returned. For example, if you return 50% of a product, then a credit of 50% (less shipping charges and a 10% handling fee) will be applied to your Young Living account.
If you are a Young Living brand partner and are dissatisfied with any Young Living product you may return:
Any unopened product (in the same condition as it was purchased) within 1 year after shipment for a full refund in the same method of payment of the purchase price and applicable sales tax, as well as all shipping charges.
Any opened product within 90 days after shipment for a credit on your Young Living account of the purchase price and applicable sales tax and shipping charges.
Young Living will deduct from the reimbursement any commissions, bonuses, or other incentives received by you and your support team as a result of the product you are returning.
Excessive returns, or returns initiated after an account is placed on hold for other reasons, may be deemed an abuse of Young Living’s return policy and may be refused or result in suspension of your brand partner return privileges and/or account.
If your account is terminated, you have 90 days from the date of termination to make arrangements with Young Living regarding the repurchase of all returnable products. You will be unable to return products more than 90 days from the date of termination.
MONTANA BRAND PARTNER RESIDENTS. Notwithstanding the provisions of Sections 11.1.2 and 11.1.3, if you are a resident of the State of Montana and you cancel the brand partner account within 15 days of the date of enrollment, you may return the kit to Young Living for a 100% refund.
LOUISIANA, MASSACHUSETTS, AND WYOMING BRAND PARTNER RESIDENTS. If you are a resident of Louisiana, Massachusetts, or Wyoming and you cancel your brand partner account between you and Young Living, upon receipt of your written request, Young Living will refund 90% of the costs you have incurred to participate in the program during the current year.
PUERTO RICO BRAND PARTNER RESIDENTS. If you are a resident of Puerto Rico you may terminate your brand partner account at any time within 90 days from the date of enrollment, or at any time upon showing Young Living’s noncompliance with any of the essential obligations of your brand partner agreement or any act or omission by Young Living adversely affecting your interests in the development of the market of the properties or services. Your cancellation must be sent to Young Living in writing and sent via registered mail. If you terminate under these conditions, Young Living will: (a) Reacquire the total of the products that you purchased from Young Living which are in your possession and in good condition at a price of not less than 90% of their original net cost; (b) Return to you not less than 90% of the original net cost of any services that you acquired from Young Living; (c) Return 90% of any sum paid by you for the purpose of participating in the business.
RETURNS ASSOCIATED WITH TELEMARKETING CALLS. If you are returning product you purchased during a telemarketing call initiated by Young Living and you are returning the product within three days of receipt of the products, then Young Living will pay all shipping charges associated with the return.
Any product kit or product collection returned to Young Living must be complete; otherwise, the kit and/or collection will not be eligible for an exchange or refund. No individual items from a kit and/or collection will be eligible for a refund.
For any complimentary items received by you via a qualifying purchase or through the buy-one-get-one-free promotion or other promotion, returns will be handled as follows:
If a qualifying purchase is returned in whole or in part and negates your qualification to receive the complimentary promotional item(s), the complimentary item(s) must also be returned or you will be charged for the free product(s).
If one of the promotional products is returned, Young Living will not credit you, as Young Living will assume the returned item(s) is the promotional product(s). If all promotional products are returned, Young Living will credit you for the product purchased.The return must have a Complaint Discrepancies Returns (CDR) number. To request a return and obtain a CDR number, contact Member Services by calling 1.800.371.3515, emailing firstname.lastname@example.org, or submitting the request via Young Living’s Live Chat services. After your CDR is created, you will be sent a prepaid return label. Please secure the return label to the outside of the package.
The following procedures apply to all returns for refund, repurchase, or exchange:
The customer or brand partner who purchased it directly from Young Living must return the product(s).
The product(s) must be returned in its original container.
The return must have a Return Merchandise Authorization number (RMA), which is included in each order when packaged for shipping. It may also be obtained by calling Member Services at 1-800-371-3515, by emailing custserv@YoungLiving.com, or by submitting the request via Young Living’s live chat services. The RMA number must be written on the outside of each package, or the shipment will be returned to the sender.
All returns from customers must be shipped prepaid to Young Living. Young Living does not accept COD packages.
If returned product is not received by Young Living’s distribution center, it is the responsibility of the customer or brand partner to trace the shipment. Young Living is not liable for items lost or damaged in transit.
Volume for exchanges will be counted in the month the exchange transaction was made.
No refund will be made for subsequent returns of the same product, except when the product is damaged or defective.
Young Living reserves the right to review each return or exchange on a case-by-case basis. Credits will be issued when Young Living has processed the return. Damaged or incorrect shipments of products will not be subject to fees.