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Return Policy | Young Living Essential Oils

Young Living Return Policy

Return Policy for Young Living Customers

If you are a Young Living customer and are dissatisfied with any Young Living product, you may return:

  • Any unopened product (in the same condition as it was purchased) within 30 days after shipment for a full refund of the original purchase price plus applicable sales tax less original shipping charges. Refund will be processed via the same method of payment used to purchase the product.

  • Any opened product within 30 days after shipment for a refund to your Young Living account of the purchase price plus applicable sales tax less original shipping charges.

    • The refund for opened products is based on the percentage of the product returned. For example, if 50 percent of the product is returned, we will apply a refund of 50 percent less original shipping charges to your account.

  • Any opened or unopened product up to 90 days after shipment for a refund to your Young Living account of the purchase price and applicable sales tax less original shipping charges and a 10 percent handling fee.

    • The refund for opened products is based on the percentage of the product returned. For example, if 50 percent of the product is returned, we will apply a refund of 50 percent less original shipping charges and a 10 percent handling fee to your account.

Note: No returns are accepted after 90 days of shipment.

Return Policy for Business Builders

If you are a Young Living business builder and are dissatisfied with any Young Living product, you may return:

  • Any unopened product (in the same condition as it was purchased) within one year after shipment for a full refund of the original purchase price plus applicable sales tax and original shipping charges via the same method of payment used to purchase the product.

  • Any opened product within 90 days after shipment for a refund to your Young Living account of the purchase price plus applicable sales tax and original shipping charges.

Note: Young Living will deduct from your refund any commissions, bonuses, or other incentives received as a result of the product you are returning.

Exceptions to Business Builder Return Policy

Montana Business Builders

Notwithstanding the provisions of Sections 11.1.2 and 11.1.3, if you are a resident of the state of Montana and cancel your business builder account within 15 days of the date of enrollment, you may return your Starter Kit to Young Living for a full refund of the original purchase price plus applicable sales tax and original shipping charges.

Louisiana, Massachusetts, and Wyoming Business Builders

If you are a resident of Louisiana, Massachusetts, or Wyoming and you cancel your business builder account, upon receipt of your written request, Young Living will refund 90 percent of the costs you have incurred to participate in the program during the current year.

Puerto Rico Business Builders

If you are a resident of Puerto Rico, you may terminate your business builder account at any time:

  • Within 90 days from the date of enrollment

  • Upon showing Young Living’s noncompliance with any of the essential obligations of your Business Builder Agreement

  • Any act or omission by Young Living adversely affects your interests in the development of the market of the properties or services

Your cancellation must be sent to Young Living in writing via registered mail. If you terminate under these conditions, Young Living will:

a) Reacquire the total of the products you purchased from Young Living, which are in your possession and in good condition, at a price of not less than 90 percent of their original net cost

b) Return to you not less than 90 percent of the original net cost of any services you acquired from Young Living

c) Return 90 percent of any sum paid by you for the purpose of participating in the business

Return Policy for Professional Accounts

If you are a Young Living Professional Account and are dissatisfied with any Young Living product, please contact Professional Accounts support at professional@youngliving.com to process your return. If you are a customer who purchased a Young Living product from a company other than Young Living and are dissatisfied with your item, please contact the company you purchased the product from.

Return Policy for NFR Accounts

If you have an NFR account and are dissatisfied with any Young Living product, the return policy is the same as our standard policy for Young Living Customers. Please send your returns to the Spanish Fork, Utah, warehouse unless your market allows returns to be sent to the closest warehouse. Please contact internationalsupport@youngliving.com to process your return.

Procedures for Returns

The following procedures apply to all returns for refund, repurchase, or exchange.

  • The customer or business builder who purchased it directly from Young Living must return the product.

  • The product must be returned in its original container.

  • The return must have a Complaint Discrepancies Returns (CDR) number. To request a return and obtain a CDR number, contact Member Services by calling 1.800.371.3515, emailing custserv@youngliving.com, or submitting the request via Young Living’s Live Chat services. After your CDR is created, you will be sent a prepaid return label. Please secure the return label to the outside of the package.

  • All returns from customers or business builders must be shipped using the CDR return label. Young Living does not accept COD packages.

  • If returned product is not received by Young Living’s distribution center, it is the responsibility of the customer or business builder to trace the shipment. Young Living is not liable for items lost or damaged in transit.

  • PV for exchanges will be counted in the month the exchange transaction was made.

  • No refund will be made for subsequent returns of the same product, except when the product is damaged or defective.

  • If a customer or business builder fails to return all items requested at the time the CDR was created, Young Living reserves the right to charge the original method of payment, deduct the account for the credit given, or place an owing balance on a Young Living account.

  • If an order is refused upon delivery, a return is processed on the order. The refund is equivalent to the original purchase price plus any applicable sales tax less original shipping charges and a 10 percent restocking fee.

Young Living reserves the right to review each return or exchange on a case-by-case basis. Credits or refunds will be issued when Young Living has received confirmation from the carrier that the package has shipped. Damaged, undeliverable, or incorrect shipments of products are not subject to fees.

Return of Product Kits and Collections

Any product kit or collection returned to Young Living must be complete; otherwise, the kit or collection is not eligible for an exchange or refund. Individual items from a kit or collection are not eligible for a refund.

Return of Promotional Product

For any complimentary items received via a qualifying purchase or through a buy one, get one free promotion or other promotion, returns are handled as follows:

  • If a qualifying purchase is returned in whole or in part and negates your qualification to receive the complimentary promotional item, the complimentary item must also be returned or you will be charged for the free product.

  • If one of the promotional products is returned, Young Living will assume the returned item is the promotional product and will not issue a refund. If all promotional products are returned, Young Living will issue a refund for the purchased product.

Return Policy for Items Purchased with Essential Rewards Points

Orders purchased with Essential Rewards (ER) points are not eligible for returns.

If a customer or business builder pays for half of an order with a credit card and the other half with ER points, only the portion the member paid for with a card is eligible for return.

Return Policy for Diffusers

To return a diffuser, customers and business builders should follow the guidelines in the related return policy. Customers or business builders who receive a diffuser in a Young Living Starter Kit must return the entire kit.

Note: Most Young Living diffusers have a one-year warranty that covers defects. If your diffuser falls under this warranty, please contact Member Services at 1.800.371.3515 or custserv@youngliving.com to process your return.

Return Policy for Chocolate Products

Young Living does not accept returns of Chocolessence™, Gary’s True Grit® Chocolate-Coated Wolfberry Crisp™ Bars, or Chocolate-Coated Slique® Bars.