Each time you visit the Young Living sites, our system automatically collects data and information from your computer system. In particular, we collect the following data from you:
Internet service provider
Internet Protocol (IP) address
Date and time of your visit to our sites
Information about the website from which your system comes to our website
Information about the website accessed by your computer system through our website
This data is stored in the log files of our system, separate from other personal information held by Young Living. We store log files to ensure the functionality and optimization of the sites and the security of our information technology systems. We do not evaluate your log files for marketing purposes, with the exception of the information collected from your browser settings. This includes checking the language setting in your browser to display the appropriate language version of the Young Living sites. When this information is no longer required for the functionality of our sites, we delete or anonymize your personal log file infom1ation, so attribution to you is no longer possible.
When placing an order through the Young Living sites, you have the opportunity to register as a Brand Partner or Customer and create a user profile also known as a user account. We may process the following data from you during registration:
Payment information/ bank account information
VAT/tax ID number (Brand Partners only)
Government identification number
Age/date of birth
Personal Identification Number (PIN)
The indication of whether a registered Brand Partner asked you to register as a Brand Partner or Customer (If so, we ask for that Brand Partner's Sponsor ID and/or Enroller ID.)
Alter you have entered your details in the registration form, Young Living creates a user account for you and provides you with an ID. We process this registration data to facilitate, alter, and form the contractual relationship between you and Young Living and for billing and related services.
Once your account has been created, we may continue to collect additional information about your relationship with Young Living including:
Purchasing and order history with Young Living
Expense/travel details with Young Living
Photo identification/drivers' license number
Signed contractual agreements
Record of absence/lime tracking
Business Distribution channels (Support Team (formerly known as '"upline") and Business Organization (formerly known as "downline"))
Commissions and bonuses
Brand Partner status and Rank
Brand Partner's marketing communications and product claims
Participation in events and campaigns
Political affiliation and activities
When you create an account, you have the opportunity to subscribe to a free newsletter to keep you up to date with the latest Young Living products, events and retreats. and information about Young Living farms. We collect the following information when you sign up for our Young Living newsletter:
Legal entity name
Date and time of registration
Consent to receive the newsletter
We gather this information to record your registration and, if necessary, to inform you about the possible misuse of your personal data. We delete this personal information, if you unsubscribe from the newsletter, or if we terminate your subscription. You may unsubscribe from the newsletter at any time by clicking the Unsubscribe link at the bottom of each newsletter or sending an email to: DPO@youngliving.com.
If you send us an email communication, we may collect the following personal information from you:
Date and time of communication
Content of communication
We gather this information to facilitate the conversation you started with us, to prevent the misuse of our email services, and to protect security of our information technology systems.
We also offer a Live Chat service on the Young Living websites, which allows you to contact Young Living's Customer Service representatives. Our chat service is a web-based live customer interaction service operated by a third party, which provides a range of high-performance features, support and communication tools and Application Programming Interfaces (APls), and enables service employees to reach and assist visitors to the Young Living sites. Information you provide to the third-party forwards directly to our Customer Service representatives. Such information includes:
IP address and/or device identifier
Content of communication
Other diagnostic data
In addition to the specific uses described above, we may use your personal information for a variety of other purposes to:
Provide you with products and services
Process payments and fulfill orders
Calculate and process discounts, earnings, and bonuses
Determine and track Brand Partner status and Rank recognition levels
Provide you with promotional infom1ation, surveys, questionnaires, and other marketing materials
Communicate about, and administer participation in, special events, recognition programs, promotions, offers surveys, focus groups and market research
Support the business operations of our Brand Partners and Customers
Evaluate, develop, manage and improve our products, services, and other business operations
Maintain the safety and security of our products and services and prevent any misuse or false advertising
Protect against, identify, and prevent fraud and other criminal activity, claims and other legal liabilities
Communicate with you about your account or transactions, changes to our policies, and other administrative matters
Help those you enroll designate you as their Enroller and/or Sponsor by displaying your information in a look-up directory.
Young Living does not sell your personal information to any third parties. However, we may disclose personally identifiable information to our subsidiaries, affiliates, external service providers, and other third-party processors to perform data processing services on our behalf. In doing so, we adhere to applicable national and international data protection regulations. We may also disclose personal information to a third party as required by law or to provide and manage our products and services.
If you are a Brand Partner, we may also share your personal information with your Support Team and Business Organization for the purpose of administering sales, distributing products, and providing reports of your activities to other Brand Partners. We may also share your name and photo to those who are looking up the individual who enrolled them so that they can designate their Enroller and/or Sponsor.
Some of Young Living's sites utilize Google Maps API, a map service operated by Google Inc. ("Google"). This allows us to show you interactive maps directly on the Young Living sites and provides you with convenient use of the map feature. By visiting the Young Living sites through which the map services are offered, Google receives the information that you have accessed the corresponding sub-page of our Young Living websites. In addition. the following personal information is communicated to Google:
Date and time of the request
Content of the request
Access status/HTTP status code
Each transferred amount of data
Website from which the request comes
Browser type and version
When using the Young Living sites, various types of cookies are used and stored on your computer. Cookies are small text files stored on your device that tell websites who you are. Through the settings in your browser, you can elect to disable, limit, or delete cookies. However, we cannot accomplish many of the basic functions needed to create and process an order on our sites without cookies. For this reason, we recommend you keep cookies activated. We have broken up our cookies into categories to help you understand what they do.
Strictly Necessary Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information
Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Social Media Cookies: These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.
Some browsers have a "do not track" feature that lets you tell websites that you do not want to have your online activities tracked. We currently do not respond to browser "do not track" signals.
Young Living has implemented appropriate physical, technical, and administrative security standards to protect personal information from loss, misuse, alteration, or destruction. Our service providers and affiliates are contractually obligated to protect the confidentiality of your personal infom1ation and may not use the data for purposes not authorized by us.
Although we do our best to protect your personal information, no data transmission over the internet or any wireless network can be guaranteed to be I 00 percent secure. As a result, while we strive to protect your personal identification information, you acknowledge that there are security and privacy limitations inherent to the internet that are beyond our control and that the security, integrity, and privacy of any and all information and data exchanged between you and us through our websites cannot be guaranteed. Please do your part in protecting your personal infom1ation by keeping your account password safe and confidential, logging out of your account after using a shared computer, and regularly scanning your computer for viruses, malware, and spyware.
By using our sites, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our sites. If we learn of a security breach involving your personal information, we may attempt to notify you electronically by sending an email to you. To withdraw your consent to receive electronic notice of a data breach, please email us at DPO@youngliving.com. DATA RETENTION POLICY We delete your personal information when it is no longer necessary for the purpose it was collected and when there are no applicable contractual, statutory, or legal retention periods.
If you are a resident of certain states, you may have the right to:
Obtain information regarding the collection, processing, and sharing of your personal information
Access the personal information we have obtained about you, if any
Correct your personal information
Delete your personal information
Request an electronic copy of your personal information
Object to or opt out of the use of your personal information for certain purposes
For more information about changing, deleting, or updating your personal information pursuant to these rights, please click on the link below.
Young Living will not discriminate against individuals who exercise these rights. You can also access and update your personal information by logging into your Young Living account.
The Young Living sites are not intended for children under 13 years of age. We do not knowingly attempt to solicit or receive information from children. If you believe your child has provided us with personal information, please alert us at DPO@youngliving.com. if we learn that we have collected personal information from a minor, we will promptly take steps to delete such information and tem1inate the minor's account.
If you have questions, suggestions, or concerns regarding the privacy of our sites, please contact:
Young Living Essential Oils LC.,
1538 W. Sandalwood Dr. Lehi, Utah 84043 USA