Young Living reserves the right to review each return or exchange on a case-by-case basis. Returns will cause promotions, credits, commissions, and bonuses to be adjusted or reversed, both for the person making the return and for any upline Members who received compensation on such purchases.
If you are dissatisfied with any Young Living product, you may return:
Any unopened product within 30 days after shipment for a full refund in the same method of payment of the purchase price and applicable sales tax (less shipping charges).
Any opened product within 30 days after shipment for a credit on your Young Living account of the purchase price and applicable sales tax (less shipping charges).
Any opened or unopened product up to 90 days after shipment for a credit on your Young Living account of the purchase price and applicable sales tax (less shipping charges and a 10% handling fee). The credit applied for opened product will be based on the percentage of the product returned. For example, if you return 50% of a product, then a credit of 50% (less shipping charges and a 10% handling fee) will be applied to your Young Living account.
If you (as a Member or professional account customer) sell product to nonmembers, you are required to provide the same return policy to the nonmember as outlined in this Section 11.1. You are also responsible for returning the product to Young Living within 10 days of receiving the return from the nonmember. Young Living will not provide refunds on or accept returns directly from nonmembers. Excessive returns may be deemed an abuse of Young Living’s return policy and may result in suspension of your return privileges and/or sales organization. Damaged or incorrect shipments of products will not be subject to fees.
RETURNS OF INVENTORY BY MEMBERS
If you choose to terminate the Agreement, you may return any product inventory or sales aids purchased in the preceding 12 months for a refund if you are unable to sell or use the merchandise. You may return only products and sales aids that are in resalable condition, unless otherwise required by law. Resalable condition is defined as the same unopened condition as it was purchased new. You must return the products to Young Living, prepay the shipping charges, and include a letter explaining that you wish to terminate the Agreement and receive a refund. Upon receipt of the products, you will be reimbursed 90% of the net cost of the original purchase price, less shipping charges. Young Living will deduct from the reimbursement any commissions, bonuses, or other incentives received by you as a result of the product you are returning. If your account is terminated, you have 90 days from the date of termination to make arrangements with Young Living regarding the repurchase of all returnable products. You acknowledge that you will be unable to return products more than 90 days from the date of termination.
PRODUCT KITS AND COLLECTIONS
All Young Living product kits and product collections must be sold as a whole unit. Members are prohibited from selling individual items from product kits and product collections separately and promoting such activity within the Member’s business organization.
Any product kit and/or collection returned to Young Living must be complete; otherwise, the kit and/or collection will not be eligible for an exchange or refund. No individual items from a kit and/or collection will be eligible for a refund.
RETURN OF PROMOTIONAL PRODUCT(S)
For any complimentary item(s) received by the purchaser via a qualifying purchase or through the buy-one-get-one-free promotion or other promotion, returns will be handled as follows:
If a qualifying purchase is returned in whole or in part and negates your qualification to receive the complimentary promotional item(s), the complimentary item(s) must also be returned, or you will be charged for the free product(s).
If one of the promotional products is returned, Young Living will not credit the Member, as Young Living will assume the returned item(s) is the promotional product(s). If all promotional products are returned, Young Living will credit the Member for the product purchased.
Notwithstanding the provisions of Sections 11.1.2 and 11.1.3, if you are a resident of the State of Montana and you cancel the
Member Agreement within 15 days of the date of enrollment, you may return the kit to Young Living for a 100% refund.
PROCEDURES FOR RETURNS
The following procedures apply to all returns for refund, repurchase, or exchange:
The customer or Member who purchased it directly from Young Living must return the product(s).
The product(s) must be returned in its original container.
The return must have a Return Merchandise Authorization number (RMA), which is included in each order when packaged for shipping. It may also be obtained by calling Member Services at 1-800-371-3515, by emailing custserv@YoungLiving.com, or by submitting the request via Young Living’s live chat services. The RMA number must be written on the outside of each package, or the shipment will be returned to the sender.
All returns must be shipped prepaid to Young Living. Young Living does not accept COD packages.
If returned product is not received by Young Living’s distribution center, it is the responsibility of the Member to trace the shipment. Young Living is not liable for items lost or damaged in transit.
Volume for exchanges will be counted in the month the exchange transaction was made.
No refund will be made for subsequent returns of the same product, except when the product is damaged or defective.
Credits will be issued when Young Living has processed the return.
METHODS OF PAYMENT
Young Living accepts the following payment methods:
Credit Cards, Debit Cards, and Prepaid Cards—VISA, MasterCard, American Express, and Discover. Using someone else’s credit card without his/her written permission is illegal and may be grounds for termination of your sales organization as well as possible legal action.
ACH Check Payments—U.S. checking accounts only. The Automatic Clearing House (ACH) program authorizes Young Living to draft against a Member’s bank account for the amount of the order. First-time ACH orders will be held for five days before being shipped.
Money Orders or Cashier’s Checks—U.S. funds (mail-in orders only).
Personal Checks—U.S. funds (mail-in orders only).