Commissions Analyst

Department:Commission Services
Reports To:Manager, Commission Services

Job Summary

Audit and protect the integrity of the Young Living Compensation Plan, providing timely and accurate information to all necessary Young Living international and domestic entities
Required to have a full understanding of all aspects related to commissions and bonus payout from both a domestic as well as global perspective
Work directly with assigned international and domestic markets in managing all member accounts from a commissions perspective
Provide training and follow-up instruction to counterparts in all markets (across multiple departments) to work for the good of both the company as well as the members
Responsible for preventing and/or resolving any problems that relate to member compensation through strategy development and proactive account management via the systems used to calculate and store commissions data
Act as a liaison with the CCD department, the Leadership Development department, and international markets to provide commissions-related support and assistance
Responsible for global calculation, distribution, and reporting of approved commission corrections
Responsible for auditing and verifying accuracy of monthly global commission payments; identify errors or inconsistencies with commission run process and inform management accordingly
Provide analysis of members close to meeting rank/growth opportunities to help strengthen commission and recognition elements for Young Living

Essential Duties and Responsibilities

Essential duties and responsibilitiesinclude the following (other duties may be assigned):
Must have an in-depth understanding of BSI software, Virtual Office, and Downline Viewer (DLV) to research, analyze, audit, and manually calculate commissions, bonuses, and adjustments for members in all markets
Responsible for all member account maintenance from a commissions perspective; must work in collaboration with other departments regarding sponsor/enroller changes, terminations, sale/transfer of accounts, duplicate accounts, backdate requests, commission check withholding, and order transfers; must understand the policies and procedures as well as ramifications to the corporate genealogy and commission payout when making such changes
Proactively search for possible problems with distributor accounts by locating and analyzing data, resolving the various problems, and implementing the resolutions to ensure a successful compensation payout in all markets; work with other corporate departments as necessary in trouble-shooting and resolving such problems
Provide commission-related trainings to corporate employees across multiple departments
As determined necessary, travel to new market openings or existing markets in order to train staff on all compensation plan-related issues and supporting software as used in all markets
Through constant evaluation of current Young Living markets, inform Commission Services Manager of any potential problems or opportunities for growth related to a commissions perspective; be able to offer sound information and solutions
Verify accuracy of all volume calculations
Help with end-of-year 1099 auditing process as needed
Act as advisors for CCD and Leadership Development in strategizing for commission/distributor growth and maintaining corporate integrity
Compile and distribute daily, weekly, and monthly reports related to commissions (e.g., sponsor/enroller changes, commission retractions, commission corrections, leadership delinquency, etc.)
Create, update, and maintain commission-related spreadsheets (e.g., three active upline approval, Commission Corrections, etc.); include spreadsheet information in corporate trainings related to commissions


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Analytical - Collect and research data; use intuition and experience to complement data; must be inquisitive, skeptical, and thorough
Detail Oriented - Demonstrate attention to detail
Problem Solver - Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason, even when dealing with emotional topics
Technical Skills - Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others
Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments
Interpersonal Skills - Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas; try new things
Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration, regardless of their status or position; accept responsibility for own actions; follow through on commitments
Quantity - Meet productivity standards; complete work in timely manner; strive to increase productivity; work quickly
To perform the job successfully, this individual should demonstrate the following competencies:
Attitude – Demonstrate a positive “can do” attitude; show motivation; must be goal oriented and a self-starter; be “solution-minded” rather than “problem-minded”
Work Ethics – Must be dedicated, responsible, hard-working, and a team player
Oral Communication – Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings
Written Communication – Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; able to read and interpret written information
Organizational Support – Follow policies and procedures; support organization's goals and values; benefit organization through outside activities
Strategic Thinking – Develop strategies to achieve organizational goals; analyze market and competition; identify external threats and opportunities; must be able to contribute to group initiatives
Quality Management – Look for ways to improve and promote quality; demonstrate accuracy and thoroughness
Diversity – Demonstrate knowledge of EEO policy; show respect and sensitivity for cultural differences; educate others on the value of diversity; promote a harassment-free environment; build a diverse workforce
Teamwork – Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; able to build morale and group commitments to goals and objectives; support everyone's efforts to succeed
Judgment – Display willingness to make decisions; exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate people in decision-making process; make timely decisions
Professionalism – Approach others in a tactful manner; react well under pressure; treat others with respect and consideration, regardless of their status or position; accept responsibility for own actions; follow through on commitments
Safety and Security – Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly
Adaptability – Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events
Attendance and Punctuality – Be consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time
Dependability – Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan
Innovation – Display original thinking and creativity; meet challenges with resourcefulness; develop innovative approaches and ideas

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedures manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Computer Skills

Knowledge of Internet, spreadsheet, and word processing software

Presentation Abilities

Must have solid presentation abilities
Must be able to prepare, organize, and present viable content to a group of 250+ people
Must have knowledge of PowerPoint and other presentation systems

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra

Education and Experience

High School diploma plus two year’s related experience and/or training; or equivalent combination of education and experience.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employee is frequently required to sit for extended periods of time and may be required to talk and listen to employees and/customers.
Employee is occasionally required to stand for long periods of time; walk; use hands to finger, handle, or feel; and reach with hands and arms.
Employee may be required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

Employee will work in an office setting. The individual must be able to tolerate the scent of essential oils worn or diffused.

Safety Requirements

Employee is required to understand proper general work environment safety procedures.
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