Young Living Philippines Corporate Updates

The health and safety of our employees, members, and partners are our highest priority at Young Living. Despite the growing health concerns related to COVID-19, we’re here to support you as much as ever.

We are aware that some of you are experiencing longer than desired waiting times. We want to assure you that we’re proactively addressing each concern while continually improving internal operations. Thank you for your support and patience as we continue to operate virtually.

Where can I check the status of my order?

To know the status of your order, log in to your Virtual Office, go to My Account and click on My Order History.


Q: What do pending, shipped and cancelled mean?

Q: It says SHIPPED but I have not yet received my order. What should I do?
A: Send an email to our Operations Team at operations.ph@youngliving.com with your complete order details.

Q: It says PENDING but I have already received my order. What should I do?
A: Send an email to our Operations Team at operations.ph@youngliving.com with your complete order details.

I received wrong or missing items, what should I do?

The item may have recently temporarily run out of stock, had a labeling delay, missed during packing or possible pilferage in transit


Q: What should I do if I received missing items or wrong products?
A: Send an email to our Operations Team at operations.ph@youngliving.com with the following attachments: Photo of the packslip, box and products received. All requests are subject to investigation.


Q: For out of stocks product:
A: An email notification will be sent to affected members to coordinate the missing item from the order. The missing item will be delivered separately as soon as stocks become available.

When can I expect my deliveries?

Email Member Services as your order might have had issues during check-out.

If you picked EXPERIENCE CENTER PICK-UP as your mode of delivery upon check out, your order will be automatically shipped to you. Please expect your delivery might take a little longer to arrive. Kindly allow 3-5 working days for the reprocessing of your order.

How do I track my delivery?

Track the status of your orders easily with the new YLPH Order Tracker! Upon order placement, just wait for our SMS notification from YLPH ORDER to get your unique Order Reference Number (13xxxx).

Note: The new tracker only reflects orders placed from September 1 onwards. Kindly check the tracker 24 hours upon placement of order.


Q: I got this notification from the YLPH Order Tracker. What does it mean?
A: See the notification details below:
1. Order Received by the Warehouse: Your order has been received by our team and will be processed soon.
2. Order Processed for Picking: Our team is preparing your products.
3. Order is Packed, Getting Ready for Dispatch: Your order is ready and will be handed shortly to our courier partners.
4. Order Dispatched for Delivery: Your order is on the way to you! Take note that our courier partner for Metro Manila will be Flying High and 2Go or LBC for outside Metro Manila.


Q: is there a way to contact the courier?
A: Find the contact details of our couriers below:
2GO
Contact Number: 09323883624 and 09060075348
Landline: 8854-0722
Hours of Operations: Monday to Saturday 9AM to 6PM (except Holidays)
Customer Service: 8779-9222
Hours of Operations: Monday to Friday 8AM to 7PM and Saturday 8AM to 5PM (except Holidays)
FLYING HIGH
Contact Number: 09614263197, 095509230637 and 09663805441
Hours of Operations: Monday to Saturday 8AM to 5PM (except Holidays)
LBC
Contact Number: 02-8 858-5999
Hours of Operations: Monday to Friday 10AM to 5PM (except Holidays)


ENTREGO
Contact Number: 0277943743
Hours of Operations: Monday to Friday 9AM to 6PM


Q: I got this notification from the courier. What should I do?
1. Delivered
2. Undelivered - Please send an email to our Operations Team at operations.ph@youngliving.com with your complete order details.
3. Returned to Shipper - Please send an email to our Operations Team at operations.ph@youngliving.com with your complete order details.
Didn’t find the topic of your concern here?
• Visit our Work Smarter Hacks troubleshooting guide for commonly encountered problems: bit.ly/WorkSmarterHacks
• Get your common concerns answered faster with the new Member Services Express Help. There's no need to queue in Live Help or send an email, just fill out the Express Help form of your concern and expect a response from our Member Services team within 48 hours: bit.ly/YLPH-ExpressHelp