Young Living Philippines Corporate Updates

The health and safety of our employees, members, and partners are our highest priority at Young Living. Despite the growing health concerns related to COVID-19, we’re here to support you as much as ever.

We are aware that some of you are experiencing longer than desired waiting times. We want to assure you that we’re proactively addressing each concern while continually improving internal operations. Thank you for your support and patience as we continue to operate virtually.

Where can I pick up my order?

Self Pick-Up Frequently Asked Questions


Upon order checkout in the Virtual Office, you can select your pick-up center location of choice under the Shipping Method. You can select from these 3 locations: 2GO Domestic, 2GO Ayala and 2GO Caloocan. Once you’ve selected, there will be a reminder prompt to guide you for further instructions.

• Pick-Up Center: Pasay

• Pick-Up Center: Makati

• Pick-Up Center: Caloocan



All types of orders (Quick Order, Essential Rewards and Rewards Points redemption) are available.

COD is not currently available for Young Living Philippines orders and is not available at the pick-up center.

No, all pick up orders must be paid in the Virtual Office. Click here to know more about our Payment Methods.

2GO will send an SMS notification (from 2GO) to the mobile number registered in your Virtual Office account. This SMS notification will signify that your order is ready for pick up at the location selected. Once received, you can proceed to pick up your order within 3 days.


Example:

Date received the SMS notification from 2GO: Tuesday

Deadline for pick up at the selected location: Friday

You can keep track of your order in 3 ways:


• Check your Virtual Office account


• Wait for an order dispatch SMS notification from ‘YLPH Order’


• Check the YLPH Order Tracker here

You can reach out to 2GO in 2 ways:


• Contacting the YLPH 2GO Representatives:


- Mobile Number: 09655384969

- Landline: 877-99-222


- E-mail: Flor Quimson flor_quimson@2go.com.ph, joanne_contreras@2go.com.ph, jane_yala@2go.com.ph or aljhone_valmadrid@2go.com.ph


- Hours of Operations: Monday to Saturday, 9AM to 6PM (except Holidays)


• Contacting Your Selected 2GO Pick-Up Center:


- Pick-Up Center Pasay: 2GO Domestic


• Address: MIA Property 4-04-296 Domestic Rd. Brgy. 191 Pasay City


• Contact Person: Jeffrey Luang


• Contact Number: 09655384969 or 877-99-222


• Store Hours: Monday to Saturday, 9AM to 5:00 PM (excluding Holidays)


- Pick-Up Center Makati: 2GO Ayala People Support


• Address: Unit E People's Support Centre Ayala Ave. Makati City


• Contact Person: Gabriel Jay Aguirre Abendano


• Contact Number: 09655384969


• Store Hours: Monday to Friday, 9AM to 5:00 PM (excluding Holidays)


- Pick-Up Center Caloocan: 2GO Caloocan


• Address: Ground Floor, Aurelio Bldg. 9th Avenue corner Rizal Avenue, Caloocan


• Contact Person: Jayvan Banayag


• Contact Number: 09655384969 or 877-99-222


• Store Hours: Monday to Saturday, 9AM to 5:00 PM (excluding Holidays)

• If you are picking up the order for yourself, you will need to present a valid ID and your order tracking number.


• If someone else is picking up your order for you, your representative will need to present the order tracking number, a hard copy of signed Letter of Authorization, and 2 Government valid IDs (ordering member’s ID and the representative’s ID).


• You may also email the signed LOA and 2 Government valid IDs to aljhone_valmadrid@2go.com.ph. Please pick up your orders within 3 days upon email confirmation

If you have failed to pick up the order at your selected pick-up center within 3 days upon receiving the 2GO notification, your paid order will be tagged as Return to Shipper (RTS) and will incur a 10% fee (Restocking Fee) that will be charged to the order payment to be refunded to your account. Refunds with the 10% fee deduction will be credited back to your account as Account Credits.


Returns will also cause promotions, credits, commissions, and bonuses to be adjusted or reversed, both for the person making the return and for any upline members who received compensation on such purchases.


Young Living has the right to deny the pick-up service to any member with repetitive unclaimed orders.

If you have already received a 2GO SMS notification, you can reach out to our 2GO contacts here to accommodate your request. However, please be advised that this will incur a 10% fee to be deducted from your paid order.

An extension will be considered on a case-by-case basis upon the discretion of your selected 2GO Pick-Up Center. To request for an extension, please contact your selected 2GO Pick-Up Center here.

If you want to have your pick-up order delivered instead, please reach out to our 2GO contacts within 3 days upon receiving the 2GO SMS notification.


Kindly provide your order details and tracking number for the delivery request. 2GO will deliver your order for a discounted delivery fee. The delivery fee will be determined by the 2GO representative based on your order details and location.


Orders for delivery within Metro Manila can be delivered within 2 days.

No. Pick up services are only available at our 2GO Pick-Up Centers: 2GO Domestic, 2GO Ayala and 2GO Caloocan.

We understand that this location change might be an inconvenience to those who have placed orders in SM Makati already, that’s why we are giving away FREE SHIPPING to all affected orders prior November 30, 5PM. Kindly expect an SMS from 2GO Express to coordinate your delivery.

Where can I check the status of my order?

To know the status of your order, log in to your Virtual Office, go to My Account and click on My Order History.


Q: What do pending, shipped and cancelled mean?

Q: It says SHIPPED but I have not yet received my order. What should I do?
A: Send an email to our Member Services Team at custserv.ph@youngliving.com with your complete order details.

Q: It says PENDING but I have already received my order. What should I do?
A: Send an email to our Member Services Team at custserv.ph@youngliving.com with your complete order details.

I received wrong or missing items, what should I do?

The item may have recently temporarily run out of stock, had a labeling delay, missed during packing or possible pilferage in transit


Q: What should I do if I received missing items or wrong products?
A: Send an email to our Member Services Team at custserv.ph@youngliving.com with the following attachments: Photo of the packslip, box and products received. All requests are subject to investigation.


Q: For out of stocks product:
A: An email notification will be sent to affected members to coordinate the missing item from the order. The missing item will be delivered separately as soon as stocks become available.

When can I expect my deliveries?

Email Member Services as your order might have had issues during check-out.

If you picked EXPERIENCE CENTER PICK-UP as your mode of delivery upon check out, your order will be automatically shipped to you. Please expect your delivery might take a little longer to arrive. Kindly allow 3-5 working days for the reprocessing of your order.

How do I track my delivery?

Track the status of your orders easily with the new YLPH Order Tracker! Upon order placement, just wait for our SMS notification from YLPH ORDER to get your unique Order Reference Number (13xxxx).

Note: The new tracker only reflects orders placed from September 1 onwards. Kindly check the tracker 24 hours upon placement of order.


Q: I got this notification from the YLPH Order Tracker. What does it mean?
A: See the notification details below:
1. Order Received by the Warehouse: Your order has been received by our team and will be processed soon.
2. Order Processed for Picking: Our team is preparing your products.
3. Order is Packed, Getting Ready for Dispatch: Your order is ready and will be handed shortly to our courier partners.
4. Order Dispatched for Delivery: Your order is on the way to you! Take note that our courier partner for Metro Manila will be Flying High and 2Go or LBC for outside Metro Manila.


Q: is there a way to contact the courier?
A: Find the contact details of our couriers below:
2GO
Contact Person: Flor Quimson and Aljhone Valmadrid
Contact Number: 09655384969
Landline: 8854-0722
Hours of Operations: Monday to Saturday, 9AM to 6PM (except Holidays)
FLYING HIGH
Hours of Operations: Monday to Saturday 8AM to 5PM (except Holidays)
LBC
NEW! Dedicated LBC Account Coordinator Dedicated Contact Number: 09165437557 (Viber Number)
Contact Person: Algelyn Cawaling
Hours of Operations: Monday to Friday 10AM to 4PM (except Holidays) Hotline
Contact Number: 02-8 858-5999
Hours of Operations: Monday to Friday 10AM to 5PM (except Holidays)


ENTREGO
NEW! Dedicated ENTREGO Account Coordinator Account Rep Name: Jorilyn Sta Maria
Customer Service Mobile Number: 09178542100
Note: No SMS will be entertain, all YL delivery related inquiries must be through call.
Contact Number: 0277943743
Hours of Operations: Monday to Friday 9AM to 6PM


Q: I got this notification from the courier. What should I do?
1. Delivered
2. Undelivered - Please send an email to our Member Services Team at custserv.ph@youngliving.com with your complete order details.
3. Returned to Shipper - Please send an email to our Member Services Team at custserv.ph@youngliving.com with your complete order details.

Shipping Rates Comparison

Didn’t find the topic of your concern here?
• Visit our Work Smarter Hacks troubleshooting guide for commonly encountered problems: bit.ly/WorkSmarterHacks
• Get your common concerns answered faster with the new Member Services Express Help. There's no need to queue in Live Help or send an email, just fill out the Express Help form of your concern and expect a response from our Member Services team within 48 hours: bit.ly/YLPH-ExpressHelp