The health and safety of our employees, members, and partners is our highest priority at Young Living. First and foremost, we want to assure our members that we’re putting people first while still maintaining high-functioning business operations. Despite the growing health concerns related to COVID-19, we’re here to support you as much as ever. That goes for all of our market leadership around the world too. Our corporate leaders in every Young Living market have responded to this crisis with timeliness, insight, and the agility required to overcome the business challenges presented by this global situation.
We Are Committed to Delivering Your Essentials
Thank you for your endless support and patience as we continue to operate online. As you know, these have been challenging times which turned our lives upside down. We are aware that some of you are experiencing longer than desired waiting times. We also realize that our products are now needed more than ever. We are more dedicated than ever to support your business and wellness needs.
To show our commitment to deliver 100% of your orders, we will be crediting back all shipping fees paid for On-The-Ground orders which have been delayed for 3 weeks or more starting March and until further notice. The shipping fee will be transferred to the qualified member’s account under Account Credits.
Contact Our Couriers
Contact Number: 09323883624
E-mail: Flor Quimson (firstname.lastname@example.org)
Hours of Operations: Monday to Saturday 9AM to 6PM (except Holidays)
Customer Service: 8779-9222
Hours of Operations: Monday to Friday 8AM to 7PM and Saturday 8AM to 5PM (except Holidays)
Track n Trace: https://supplychain.2go.com.ph/
Contact Number: 09663805441
Hours of Operations: Monday to Saturday 8AM to 5PM (except Holidays)
Track n Trace: https://flyinghighexpress.com/trace-your-package/
Contact Number: 8858-5999
Hours of Operations: Monday to Friday 10AM to 5PM (except Holidays)
Track n Trace: https://www.lbcexpress.com/track/
How to Use Account Credits
Using your account credit is simple! Log onto your Virtual Office and you will automatically see your account credit under the Dashboard. You can use this to pay for your next order. On the payment page, choose "Account Credit" as the payment method and use this to pay for your purchases.
How to Avoid Delayed Deliveries
1. Before you place your order, check if your area is serviceable. Please be guided by our current list of (a) unserviceable areas and (b) areas that offer LBC branch self pick-up. Click here to view our complete list. Please note that all missing information in the file will be completed as soon as possible.
If your location is unserviceable - The Young Living Operations Team will contact you to ask for your preference, i.e., change your delivery address or utilize an alternative delivery solution. To date, we have orders from about 14 unserviceable provinces, 12 of which we’ve found delivery solutions with help from none other than our members. We are still exploring options for the 2 remaining provinces – both of which were affected by the suspension of inter-island shipping operations.
If your location is under LBC branch self pick-up - You have the option to change your delivery address or to pick up your order at the designated hub by contacting LBC (1-800-108585999 or email email@example.com; business hours are from 10AM - 5PM, Monday to Friday except on holidays). To check your courier status, you may access the link available in your Virtual Office or contact Member Services via Live Chat or firstname.lastname@example.org.
Please note that all 2Go areas are serviceable.
2. Change Your Address in the Virtual Office. For those whose orders were marked as for “Pick-Up at the Experience Center,” we urge you to change your address as soon as possible in your Virtual Office. Those whose areas are unserviceable or for hub pick-up can also change their delivery address if they wish.
Get In Touch with Us!
How We’re Supporting Our Young Living Employees
As a key part of putting people first, we’ve taken decisive steps to protect our employees around the world. One of these steps is to follow sound guidance from public health authorities and ask employees to work from home for the near future.
For areas of our business with functions that cannot be done remotely, we’re strategically staggering shifts to create space between people to reduce potential exposure—both for employees and members of the public. This includes, for example, our farms, warehouse, shipping operations, and other important functions. Globally, you can also count on the support you need from your market Member Services teams.
While we will continue to monitor the COVID-19 situation and will respond based on the advice of governments, public health authorities, and medical professionals, we are also taking these critical steps:
1. Organizing a virtual International Grand Convention and canceling the live event
2. Postponing all farm tours until further notice
3. Canceling or postponing major events
The safety and well-being of the attendees at any Young Living event has and always will be our first priority. We’ll continue to evaluate our general event schedule and update event dates and locations as needed.
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Announcement from Young Living Philippines
Letter from Jared Turner, Young Living President and COO