Opening Hours Updates

Check this page for updates regarding the Sydney and Perth Experience Centre Opening Hours, as well as the Member Services Operating Hours. These announcements are for special occasions and unforeseen circumstances; for general opening hours please visit the Contact Us page.


Important update: Revised hours for Member Services and Sydney Experience Centre


Why is this happening?
Much has changed since March 2020. Life has returned to ‘normal’ but... it is a 'new normal', with a different pace and different patterns. Nowhere is this more obvious than within our Member Services area. We are experiencing a considerable increase in demand for Member Services between the hours of 9am-5pm (peaking between 11am-2pm) and little, even no demand on some days, between the hours of 8am-9am and 5pm-6pm. Therefore, to optimise the availability and efficiency of staff, we have reallocated our resources to better service you. While this may slightly inconvenience one or two, it’s clear that it will greatly benefit the overall majority of our brand partners.

Member Services Hours of Operation

Gold+ Leader Services & Silver Support

Phone, Live Chat & Email:
  • Monday to Friday: 9am-6pm AEDT/ 11am-8pm NZDT

  • *CHANGE TO HOURS OF OPERATION*
  • Friday 9 December: 11am-5pm NZDT
  • Monday 12 December: Phone & Chat CLOSED from 12midday-1pm AEDT/2pm-3pm NZDT
  • Tuesday 13 December: Phone & Chat lines closed for Team Training from 2pm-4:30pm NZDT
  • Friday 16 December: 12midday-6pm NZDT


  • Contact us via Phone:

    Australia: 1300 AU YLEO (1300 289 536)
    New Zealand: 0800 NZ YLEO (0800 69 9536)
    We look forward to speaking with you!

    Contact us via Email:

    Contact us via Live Help Chat: