April PV Promo Terms & Conditions

PROMOTIONAL DETAILS - APRIL 2019

PROMOTION PERIOD:

Promotion is valid from 1 April 2019 to 30 April 2019, while stocks last.

PROMOTION QUALIFYING ITEMS & TIERS:

1. 400PV & above (For ER/SO orders) - Manuka 5ml, Sacred Frankincense 15ml
2. 250PV & above (For ER/SO orders) - Manuka 5ml
3. 190PV & above (only for Early Bird for ER orders placed from 1-15 April 2019) - PanAway 5ml
4. 120PV – 189PV (only for Early Bird for ER orders placed from 1-15 April 2019) - Melaleuca Alternifolia 5ml
5. 100PV & above (For ER/SO orders) - Free Shipping

ORDERING PLATFORM:

1. ONLINE (Virtual Office)
2. EMAIL/PHONE ordering via Member Services (MS)

ORDER FULFILLMENT THROUGH:

Shipping only (charges apply except free shipping with minimum 100PV purchase)

TERMS & CONDITIONS

1. Promotion is available for Young Living Malaysia Members during the promotion period only.
2. Promotion is available on Essential Rewards (ER) Order for 100PV,120PV – 189PV, 190PV, 250PV and 400PV Promo tiers. No top-ups allowed. Limit of one (1) qualifying Essential Rewards order per month.
3. Promotion is available on Standard Order (SO) for 250PV and 400PV Promo tiers only. No top-ups allowed.
4. 1. PV minimum must be reached in a single order. Partial orders placed throughout the qualifying month cannot be combined in order to receive the offers.
5. PV promotion is not cumulative.
6. Free items are non-returnable and non-exchangeable.
7. Offer based on first come, first served basis, while stocks last.
8. Young Living Malaysia reserves the right to substitute any product with another of similar value if it becomes unavailable or to end the promotion at the company’s sole discretion.
9. Young Living Malaysia reserves the right to end the promotion before the promotion period ends.
10. The English version of this Terms & Conditions shall always prevail in the event of any discrepancy or inconsistency detected in the Chinese and Bahasa Melayu translations.

TERMS & CONDITIONS: SHIPPING

1. Order is available BY SHIPPING ONLY from 1 April–31 May 2019. Due to renovation at Will Call/Experience Center, the self-collect option is not available until further notice. Important Note: If you have selected Will Call for your Essential Rewards order collection, please go to Virtual Office, change your shipping method to Local Delivery and update your shipping address so that your orders can be shipped to you without delay.
2. Free shipping with minimum 100PV order on Essential Rewards/Standard Order. For orders below 100PV, standard shipping fee applies.
3. Once order is processed or once it is past Essential Rewards date, any change in address will not be captured and order will be shipped to the existing address.
4. Once order is processed or once it is past Essential Rewards date, shipment cancellation is not allowed. Please receive the parcel and return it to Young Living upon getting the Return Merchandise Authorization (RMA) number.
5. If you (upline) are making an order on behalf of your downline, please ensure that your downline is aware of the order so that he or she will accept instead of rejecting the parcel when it is shipped.

FREQUENTLY ASKED QUESTIONS (FAQ)

ordering related questions
Q1: Where can I see the list of promotions in Virtual Office?
A: Log in to Virtual Office, click on Member Resources > April Promotion

Q2: Can I walk in to place an order at the Will Call (YL office)?
A: No. Will Call/Experience Center will be closed for renovation from 1 April–31 May 2019. During this period, ordering at Will Call is NOT AVAILABLE.

Q3: Can I email or call Member Services (MS) to place an order?
A: Yes. This promotion is available via Online Ordering in Virtual Office as well.

Q4: Can I order Online in Virtual Office and collect my order at the Will Call (YL Office)?
A: No. Will Call/Experience Center will be closed for renovation from 1 April–31 May 2019. During this period, collection at Will Call is NOT AVAILABLE, please refer to above Terms & Conditions on Shipping.

Q5: Can I place multiple orders online and ship to the same address with only one-time shipping charge?
A: Shipping charge is applicable for each order placed. We recommend that you consolidate your orders according to the promotion limit.

Q6: Do I have to pay for the shipping fee?
A: Yes. The following shipping charges apply unless stated otherwise.

Standard Order
0kg – 2kg RM20.00
2kg – 3kg RM25.00
3kg and above RM30.00

Essential Rewards Order
0kg – 2kg RM15.00
2kg – 3kg RM20.00
3kg and above RM25.00

Q7: What happened?
- I tried to place an Online order (via Virtual Office), but I’m not able to continue with payment. What happened?
- I’m not able to add product to cart. What happened?
- I don’t see the promotional item online. What happened?

A: The list of promotional items is located in Virtual Office > Member Resources > April Promotion. If you are not able to view/place an order, we recommend that you do the following:

Step 1: Refresh your site. If you still do not see the item, please proceed to Step 2.
Step 2: Clear Cache.
To clear cache in Chrome:
1. On your computer, open Chrome.
2. At the top right, click More.
3. Click More tools > Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
6. Click Clear data.

In other browser apps:
If you use Firefox or another browser, check its support site for instructions.
Step 3: Try to place your order again.

Note: If after clearing cache and you are still unable to proceed with your order, we recommend that you revisit your shopping cart as one of the items is potentially out of stock and the system has not synced yet.

payment related question
Q: What if my payment goes to batch 103?
A: Please allow 24 business hours for order under batch 103 to be validated. Products will be reserved and shipped once payment is successful. If payment is subsequently declined, the order will be cancelled. Please ensure the order is reprocessed by the next working day to be eligible for the promotion.

OTHER REMINDERS

Please ensure that your shipping address in Virtual Office are updated and the details are keyed into the correct columns e.g. do not key in your Postal Code under the City column.
Please ensure your contact numbers are up to date.
Pursuant to the sections of the Young Living Policies and Procedures, members are only permitted to perform resell of products to non-members between the price range of above 10% from Wholesale Price and 24% Retail Price. This is not applicable to free items or items purchased during special promotions. Therefore, any monthly or special discounts by Young Living on products are strictly offered only to members.
In light of the aforementioned, this promotion is not to be offered as resale products to non-members. Members are also prohibited to use their own excess inventories and replicate similar promotions during Young Living’s monthly or special sale period.
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