Experience Center & Customer Services' Operation Hours From February 22
Starting from Feb 22 (Sat), all operation hours will be fully resumed. Besides order pick-up, members can place orders (except for products with purchase limit), sign up as member and join Essential Rewards program and make other inquiries at Experience Center. Existing measures taken to reduce number of people staying at Experience Center will continue to be implemented to ensure safety of our members and staff under current epidemic situation.
Last Pick-Up Date at Experience Center:
  • For orders placed on or before Feb 9 (Sun): Please pick up at Experience Center by Mar 6 (Fri).
  • For orders placed between Feb 17 (Mon) and Feb 29 (Sat): Please pick up at Experience Center by Mar 14 (Sat).

Updates on NFR order delivery service

Due to epidemic development, DHL is suspending all shipping services to China, Hong Kong and Macau. For members who have ordered NFR products that will ship from the USA, your order will be shipped with FedEX as the carrier. If you have selected DHL as the carrier, we will automatically update the shipping carrier to FedEx for you.This will be in place until further notice. You will anticipate longer than normal transit of your NFR orders as the situation is changing very frequently.
Thank you for your attention. We apologize for any inconvenience caused.

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