Personal data are all data that can be linked to you, such as your salutation, name, address, e-mail address, IP address, etc. Your personal data will only be processed in accordance with the provisions of the EU General Data Protection Regulation ("DSGVO") as well as other provisions of the European and the applicable national data protection law.
The collection and use of personal data takes place only after you have consented thereto or the processing of the data is permitted by law. The following provisions inform you about the type, scope and purpose of the collection and processing of your personal data.
In case that we use contracted service providers for individual functions of our offer or our services or use your data for advertising or analysis purposes, we will also inform you in detail below about the respective transactions. At this point we also inform you about the specified criteria and the duration of storage. We also inform you about your rights regarding any data processing.
The Responsible Person within the meaning of the GDPR and all other applicable EU data protection legislation ("Data Controller") is YOUNG LIVING. If you have questions, suggestions or criticism regarding the privacy of our website, please contact:
Young Living (Europe) Limited
Building 11, Chiswick Park
566 Chiswick High Road
London W4 5YS
Any data subject can also contact our data protection officer at any time with any questions or suggestions regarding data protection. He can be contacted under the above address as well as under:
3.1. Legal basis for the processing of personal data
Insofar as we obtain your consent for the processing of personal data, Article 6 (1) sentence 1 (a) GDPR is the legal basis for the processing of personal data. Any consent can be revoked by you with effect for the future.
When processing of personal data is necessary in order to fulfill a contract with you or your company, Article 6 (1) 1 (b) GDPR is the appropriate legal basis. This also applies to processing operations that are relevant to precontractual actions.
Insofar as the processing of your personal data is necessary to fulfill one of our legal obligations, Article 6 (1) (1) (c) GDPR serves as the legal basis.
If processing is necessary to safeguard the legitimate interests of our company or a third party and your interests, fundamental rights and fundamental freedoms do not outweigh our legitimate interest, then Article 6 (1) (1) (f) GDPR serves as the legal basis for the processing.
3.2. Storage duration and deletion of the data
The personal data collected, processed and stored by us are only stored for as long as the specific purpose of the storage requires. If the purpose of the storage no longer exists, your data will be deleted or its processing will be restricted.
In addition, however, European regulations, applicable national laws or other regulations may require longer storage of the data we process. If these retention periods expire, we will delete or restrict the processing.
As far as we process personal data of you, you are "data subject" in the sense of the DSGVO. As affected person you have the following rights vis-à-vis YOUNG LIVING:
4.1. Right to information regarding the processing
At any time within the scope of the statutory provisions, you can request information from us about whether personal data is processed by us. If this is the case, you have the right to request information about the extent of data processing (see Article 15 GDPR).
4.2. Right to rectification
You have the right to correction and / or completion of your data by YOUNG LIVING if your personal data that we process is incorrect or incomplete (see Article 16 GDPR).
4.3. Right to restriction of processing
Under certain conditions you may request the restriction on the processing of your personal data (see Article 18 GDPR).
4.4. Right to erasure
You may request that personal data concerning you be deleted without undue delay by YOUNG LIVING, providing certain conditions are met. The right to deletion does not exist if the processing is necessary (see Article 17 GDPR).
4.5. Right to be informed
If you have asserted the right to rectify, erase or limit the processing vis-à-vis YOUNG LIVING, YOUNG LIVING shall notify all recipients to whom your personal information has been disclosed of such correction or deletion of the data or limitation of processing, unless this proves to be impossible or involves a disproportionate effort (see Article 19 GDPR).
4.6. Right to data portability
You have the right to receive personally identifiable information that you provided to YOUNG LIVING in a structured, common and machine-readable format. In addition, you have the right to transfer this data to another company without hindrance by YOUNG LIVING, to whom the personal data have been provided, if the conditions for doing so are met (see Article 20 GDPR).
You have the right, at any time, to object to the processing of personal data concerning you pursuant to Article 6 (1) (f) of the GDPR on grounds of your particular situation (see Article 21 (1) GDPR ). Consequence of the objection is that YOUNG LIVING no longer processes the personal data concerning you, unless YOUNG LIVING can prove compelling legitimate reasons for the processing, which outweigh your interests, rights and freedoms, or the processing serves the assertion, exercise or defense of legal claims.
If the personal data relating to you are processed for direct marketing purposes, you have the right to object to the processing of your personal data for the purpose of such advertising at any time (see Article 21 (2) GDPR).
You can inform us of your objection under the following contact details:YOUNG LIVING (EUROPE) Limited
If you have given us a data protection declaration of consent, you can revoke it at any time (see Article 7 GDPR). The revocation of consent does not affect the legality of the processing carried out on the basis of the consent declaration up until the revocation.
4.9 Right to complain to a supervisory authority
Without prejudice to any other administrative or judicial remedy, you shall have the right to complain to a supervisory authority, in particular in the Member State of your residence, place of work or place of alleged infringement, if you believe that the processing of the personal data concerning you is an infringement of the GDPR (see Article 77 GDPR).
The above-mentioned data collected about you will be stored in the log files of our system. A storage of this data together with other personal data does not take place in principle.
The legal basis for the temporary storage of data and logfiles is Article 6 (1) (1) (f) GDPR. We have a legitimate interest in collecting and temporarily storing such information because temporary storage of the IP address by the system is necessary to allow delivery of the website to your computer.
Storage in log files is done to ensure the functionality of the website. In addition, this data is used to optimize our website and to ensure the security of our information technology systems. An evaluation of your log files for marketing purposes does not take place. An exception is the information we collect about your browser settings. This includes checking the language setting in your browser to display the appropriate language version of the YOUNG LIVING website.
As soon as they are no longer required for the purpose mentioned here the data is deleted or anonymized, so that an attribution to you is no longer possible. If the data is stored in log files, the data will be deleted after seven days.
6.1. Processing by YOUNG LIVING
After you have entered your details in the template YOUNG LIVING will create a user account for you and will then provide you with a customer ID. We use, store and process this data as this is necessary for the formation, structuring or altering of the contractual relationship between you and YOUNG LIVING and for the use and billing of the related services.
The legal bases for the above - mentioned data processing on the YOUNG LIVING website are Article 6 (1) (1) (b) and (f) GDPR. We delete your data, as far as they are no longer necessary for the purpose mentioned and there are no contractual or statutory retention periods. In the present case this is no later than 10 years.
6.2. Transmission to third parties
If you are a retail customer via a reseller from a MyYL website on our YOUNG LIVING website, we will provide you with information on the MyYL website as to which products you have placed in your shopping cart. It is possible that certain information provided by you during registration may be available to our authorized distributors for the purposes of comission calculations. For example, they might be able to see which products you purchased at which time, as well as your name.
The legal basis for the afore-mentioned data processing at YOUNG LIVING is Article 6 (1) (1) (f) GDPR. YOUNG LIVING has a legitimate interest in processing data as distributors receive commissions on their brokered sales.
We will delete your information as soon as it is no longer necessary for the purpose and there are no statutory or contractual retention periods.
When you create a customer account, you have the opportunity to subscribe to a free newsletter. If you consent, our newsletter will keep you up to date with the latest YOUNG LIVING oils and care products, YOUNG LIVING events and YOUNG LIVING retreats, and our YOUNG LIVING farms. In the process, the data entered by you when you sign up for the newsletter are sent to us in the user interface. These are usually:
We need your e-mail address to send you the newsletter as well as for identification and verification your consent.
We will also store your IP addresses and times of registration and confirmation. The purpose of this procedure is to have a record of your registration and, if necessary, to inform you about possible misuse of your personal data. The legal basis is Article 6 (1) (1) (f) GDPR.
We will delete your data as soon as you have unsubscribed from the newsletter or this is terminated by us. You may terminate the newsletter subscription at any time by revoking your consent with effect for the future. Each newsletter sent to you has a link that allows you to unsubscribe easily. You may also send an e-mail to firstname.lastname@example.org or a message to the Responsible Person named above.
Our newsletters are distributed by MailChimp, a mailing service provider of the Rocket Science Group LLC, 675 Ponce De Leon Ave. NE # 5000, Atlanta, GA 30308, USA ("MailChimp"). We use the services of MailChimp for commissioned data processing.
MailChimp may use the pseudonymous data of the recipients forwarded to it, ie without being assigned to a user, for the purposes of optimizing or improving their own services, e.g. for the technical optimization of shipping and the presentation of newsletters or for statistical purposes. However, MailChimp does not use the data of our newsletter recipients to contact the recipients themselves or to pass the data on to third parties.
MailChimp also processes your personal information in the United States, subject to the EU-US Privacy Shield: https://www.privacyshield.gov/EU-US framework, and therefore provides a guarantee to comply with European privacy standards.
MailChimp is used on the basis of our legitimate interests in accordance with Article 6 (1) (1) (f) GDPR. If you terminate the subscription or revoke your consent, we instruct MailChimp to delete your data.
8.1. Processing by YOUNG LIVING
We have listed several email addresses on our website, which you can use to contact us depending on the nature of your request. If you send us an e-mail we will save your e-mail address as well as other data provided by you.
The legal basis for processing is Article 6 (1) (1) (b) and (f) GDPR, since the contact may be a contract initiation, but YOUNG LIVING also has a legitimate interest in processing your data in order to respond to you. The data will be deleted as soon as they are no longer necessary for the purpose of their collection and the deletion also does not conflict with any legal or contractual archiving obligations. The conversation is ended when it can be inferred from the circumstances that the issue at hand has been resolved.
At the time of sending your message, the following data may also be stored:
8.2. Livechat (processing by third parties)
We're offering a live chat on the YOUNG LIVING website called Boldchat, which you can use to get in touch with our YOUNG LIVING customer service. The live chat is operated by LogMeIn and the data is forwarded directly to our customer service via Boldchat. LogMeIn can be reached at LogMeIn Ireland Ltd Dublin, Bloodstone Building, 1st Floor, Bloodstoney Road, Sir John Rogerson's Quay, Dublin 2, Ireland ("Boldchat"). Boldchat is a web-based live customer interaction service that provides a range of high-performance features, support and communication tools and APIs, and enables service employees to reach and assist visitors to the YOUNG LIVING website. If you choose this option, only your name will be entered and transmitted in the input mask. Further data will only be transmitted if you disclose it in the chat or we list it below.
If you use the chat, Boldchat collects data generated by using the chat. These were either entered by you or others who use chat with you, or created by the infrastructure itself (for example, duration of session, use of webcams, connection information, etc.). Boldchat may also collect usage and log information about the way the chat is accessed and used, including information about the device on which the chat is being used, IP addresses, location-based data, language settings, operating system used, unique device identifiers and other diagnostic data that Boldchat uses to support its services.
Boldchat may transfer your data to third countries where there is no adequate level of data protection under the GDPR. Boldchat has been subject to the EU-US Privacy Shield for Boldchat transmission to the United States and has always used the EU's standard contractual clauses. More information can be found here: https://www.logmeininc.com/en/gdpr/gdpr-compliance
The legal basis for processing the data is Article 6 (1) (1) (f) GDPR. The processing of personal data in the input mask of the chat program is solely for faster and better processing of your query. The improvement of our customer service is in our interest. The data will be deleted as soon as they are no longer necessary for the purpose of their collection and the deletion also does not conflict with any legal or contractual archiving obligations. The conversation is ended when it can be inferred from the circumstances that the issue at hand has been dealt with conclusively.
More information about Boldchat can be found here: https://www.logmeininc.com/en/legal/privacy.
8.3. Transmission to other YOUNG LIVING companies
The data entered by you in the contact form may be forwarded to YOUNG LIVING companies, as far as the content of your inquiry is thematically and regionally related to them (commissioned data processing). However, YOUNG LIVING will remain your first port of call and you can continue to exercise your rights towards YOUNG LIVING. An overview of our affiliated companies can be found here: https://www.youngliving.com/en_US/company/contactus/international.
YOUNG LIVING may also transfer the data to countries outside the European Economic Area ("EEA"), including the US. This is only the case if our YOUNG LIVING companies are thematically affected by your request. However, YOUNG LIVING will take the necessary steps to ensure that an appropriate level of data protection is maintained. For example, if YOUNG LIVING transmits your data to the United States, additional measures, such as entering into EU-compliant data transmission agreements with the data importer, as necessary.
The legal basis for forwarding to the YOUNG LIVING companies is Article 6 (1) (1) (a), (b) and (f) GDPR. If your query contains a foreign element, YOUNG LIVING has a legitimate interest in engaging the YOUNG LIVING companies in order to process your request. We delete your data in as much as they are no longer necessary for the achievement of the purpose and there are no legal or contractual obligations.
We use the following types of cookies:
We use the data collected by cookies for as long as they are necessary for the particular purpose.
Cookies are stored on your computer. You can decide at any time if you wish to delete the cookies from your computer. Through the settings in your browser, you can decide yourself whether the transmission by cookies from your computer to us should be disabled, limited or even completely deleted. If you deactivate all cookies for our website, it may not be possible to fully use all functions of the website.
The following list provides more information about disabling or managing your cookie settings in the browser you are using:
Our YOUNG LIVING website uses Google Analytics, a web analytics service provided by Google. Google can be reached at Google Dublin, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics uses "cookies". These are text files that are stored on your computer and that allow an analysis of your use of the YOUNG LIVING website. The information generated by the cookies about your use of our YOUNG LIVING website is usually transmitted to and stored by Google on servers in the United States. An IP anonymization will be carried out on the YOUNG LIVING website so that your IP address will be truncated beforehand within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and truncated thereafter. On behalf of the operator of our YOUNG LIVING website, Google will use this information to evaluate your use of the YOUNG LIVING website, to compile reports on YOUNG LIVING website activity and to provide other services related to YOUNG LIVING website and internet usage to YOUNG LIVING. The IP address provided by your browser as part of Google Analytics will not be merged with other Google data.
For the exceptional cases in which personal data is transferred to the US, Google has submitted to the EU-US Privacy Shield. https://www.privacyshield.gov/EU-US-Framework .
A justification for the use of Google Analytics is provided in accordance with Article 6 (1) (1) (a) GDPR, if a prior consent has been obtained from you and in accordance with Article 6 (1) (1) (f) GDPR, as YOUNG LIVING has a legitimate interest in processing the data. We use the Google analysis to analyze and regularly improve the use of our YOUNG LIVING website.
You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that in this case you may not be able to fully use all features of the YOUNG LIVING website. In addition, you may prevent the collection of the data generated by the cookie and related to your use of the YOUNG LIVING website (including your IP address) and the processing of this data by Google by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
You can also prevent the collection by setting an opt-out cookie. If you would like to prevent the future collection of your data when visiting this YOUNG LIVING website, please click here: https://tools.google.com/dlpage/gaoptout?hl=en.
The respective YOUNG LIVING websites sometimes use Google Maps API, a map service operated by Google Inc., ("Google"). Google can be reached at Google Dublin, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland. This will allow us to show you interactive maps directly on the YOUNG LIVING website and provide you with convenient use of the map feature.
By visiting the YOUNG LIVING website at which the map services are offered, Google receives the information that you have accessed the corresponding sub-page of our YOUNG LIVING website. In addition, the following data will be communicated to Google:
This is done regardless of whether Google provides a user account that you are logged in to or whether there is no user account. When you're logged in to Google, your data will be assigned directly to your account. If you do not wish to be associated with your profile on Google, you must log out before activating the button. Google stores your data as usage profiles and uses them for purposes of advertising, market research and / or tailor-made website design. Such evaluation will be carried out in particular (even for non-logged-in users) to provide on-demand advertising and to inform other users of the social network about your activities on our YOUNG LIVING website. You have a right to object to the formation of these user profiles, and in order to exercise this right you must direct your objection to Google.
Google also processes your personal information in the United States, subject to the EU-US Privacy Shield: https://www.privacyshield.gov/EU-US-Framework .
A justification for the use of the Google Maps API is provided for in accordance with Article 6 (1) (1) (f) GDPR, since in the present case YOUNG LIVING has a legitimate interest in the processing of the data. We use Google Maps API to offer you a map feature. We will only process your data for as long as it is necessary for the purpose of the data collection.
12.1. General information
We use the following simple social media links to the YOUNG LIVING Social Media Profiles on the YOUNG LIVING website. A simple link to the respective website of the social networks is made available. As a result, when visiting the YOUNG LIVING website, no automatic exchange or transfer of personal data to the respective provider of the social media networks takes place - unless such exchange or transfer is described in more detail below. Only when clicking on the respective link which opens a pop-up, and then entering your access data of the social network (or if you are already logged in), data are processed exclusively by the respective networks themselves.
You can control what data you share on the social networks through the privacy settings that are available on most social media platforms. For more information about how to customize your privacy settings and how external social media sites handle your personally identifiable information, see the following:
12.6. Google +
We offer a link to the Pinterest social network operated by Pinterest Inc., 808 Brannan Street, San Francisco, CA 94103-490, USA ("Pinterest"). Once you click the link, a connection is established between your web browser and Pinterest. For more information about the purpose, scope, and processing and use of the data by Pinterest, as well as your rights and ways to protect your privacy, see the Pinterest Privacy Notice: https://about.pinterest.com/en/privacy-policy
On our YOUNG LIVING website we use the DISQUS commentary system operated by DISQUS, Inc., 301 Howard St, Floor 3, San Francisco, California-94105, USA ("DISQUS"). DISQUS allows you to log in either through your own DISQUS user account or via existing user accounts on Facebook, Twitter and Google+. If you have logged in to the DISQUS feature on your social media account via our YOUNG LIVING website, these service providers will also collect and process information about your use of the DISQUS features. Please take note of the privacy information of the respective provider. Even anonymous comments as a guest is possible, but then some features will not be available.
DISQUS sends the user's e-mail address and the IP address used when entering a comment to YOUNG LIVING. We only need this information for the purpose of contacting you in connection with your use of DISQUS, for example, if we have questions about your user comments. An unauthorized disclosure to third parties does not occur.
If a user of a website incorporating DISQUS writes a comment, it will be transmitted to DISQUS in the USA together with his user data. For this, DISQUS has submitted to the EU-US Privacy Shield: https://www.privacyshield.gov/EU-US-Framework and therefore offers a guarantee to comply with the European data protection standard.
Insofar as you have given us consent, Article 6 (1) (1) (a) GDPR is the legal basis for the processing of your data by DISQUS. You can revoke your consent at any time with effect for the future. DISQUS is also used on the basis of our legitimate interests under Article 6 (1) (1) (f) GDPR.
We delete your data in so far as they are no longer necessary for the purposes mentioned above and there are no statutory storage requirements.
DISQUS privacy information can be found here: https://help.disqus.com/terms-and-policies/disqus-privacy-policy
For the inclusion of videos in the YOUNG LIVING website, we use, among others, vimeo, operated by vimeo LLC, 555 West 18th Street, New York, New York 10011 ("vimeo").
When you visit vimeo videos on our YOUNG LIVING website, you will be connected to the vimeo servers in the US. This will send certain information to vimeo. That can be for example:
Furthermore, vimeo allows the use of certain other functions, such as the rating or sharing of videos. These features are provided by vimeo and its third party service providers only, and you should carefully review their privacy policies before using the features. YOUNG LIVING has no knowledge of the content of data collected by vimeo or third parties and has no influence on their use. This use will transmit to the vimeo server which of our websites you have visited. If you are logged in as a member of vimeo, vimeo assigns this information to your personal user account. When using the plugin, such as clicking on the start button of a video also assigns this information to your user account. You can prevent this association by logging out of your vimeo user account before using our website and deleting the corresponding vimeo cookies.
vimeo transfers your data to the USA. vimeo may share your information with others. These are e.g. affiliates, business partners, and advertising affiliates who, in turn, use tracking technologies on the vimeo website.
A justification for the use of vimeo is provided in accordance with the first sentence of Article 6 (1) (a) and (f) of the GDPR. You can give permission to YOUNG LIVING before playing the video. You can revoke your consent at any time with effect for the future. Furthermore, YOUNG LIVING also has a legitimate interest, as we want to use videos to introduce you to the oils, products and philosophy of YOUNG LIVING.
For more information about data processing and privacy by vimeo, visit https://vimeo.com/privacy.
We also use embedded content (videos) from the company YouTube LLC, ("YouTube") 901 Cherry Ave., 94066 San Bruno, CA, USA, a company of Google Inc., Amphitheater Parkway, Mountain View, on our YOUNG LIVING website. CA 94043, USA. When you access the YOUNG LIVING website with such content, you will be connected to the YouTube servers, and the content will be displayed on the website by notifying your browser. This will report to the YouTube server which of our YOUNG LIVING websites you have visited. If you are also logged in as a member of YouTube, YouTube assigns this information to your personal user account of the platform. You can prevent such association by signing out of your YouTube account before visiting our YOUNG LIVING website.
YouTube also processes your personal information in the United States, subject to the EU-US Privacy Shield: https://www.privacyshield.gov/EU-US-Framework .
A justification for the use of YouTube is provided in accordance with the first sentence of Article 6 (1) (a) and (f) of the GDPR. You can give permission to YOUNG LIVING before playing the video. You can revoke your consent at any time with effect for the future. Furthermore, YOUNG LIVINGs also has a legitimate interest, as we want to use videos to introduce you to the oils, products and philosophy of YOUNG LIVING. We use YouTube to provide you with video content. We will only process your data for as long as it is necessary for the purpose of the data collection.
In general, we will only pass on your personal data to service providers, business partners, affiliated companies and other third parties within the framework of applicable data protection laws.
We may disclose personally identifiable information to the service providers commissioned by us and require them to perform (data processing) services on our behalf. Such service providers may be affiliated companies of YOUNG LIVING or external service providers. In doing so, we observe the strict applicable national and European data protection regulations. The service providers are subject to our instructions and are subject to strict contractual restrictions with regard to the processing of personal data. According to those, processing is only permitted to the extent necessary to perform the services on our behalf or to comply with legal requirements. We decide in advance exactly what rights and obligations our service providers should have regarding personal data.
We may disclose personal information to a third party if required by law or legal process or to provide and manage our products and services. We may also be required to provide information to law enforcement agencies or other authorities. If any sharing of information is required for the cooperation and provision of services by YOUNG LIVING, or you give your consent, we may also disclose information. Also, when audits are pending, disclosure is usually unavoidable.
13.2. YOUNG LIVING Essential Oils
We work closely together with our global headquarters of YOUNG LIVING Essential Oils ("Headquarter"), which can be reached at YOUNG LIVING Essential Oils, Thanksgiving Point Business Park, 3125 Executive Parkway, Lehi, UT 84043, USA. As far as your data is processed there, our headquarters may access the data only as part of our instructions (order processing). Our headquarters also takes strict technical measures to protect your personal information. Our headquarters will not disclose your personal information to third parties unless the disclosure is required to deliver the agreed services or our headquarters must comply with the law or under a valid and binding government- or regulatory authority's instruction. The transmitted data is limited to the necessary minimum.
Our headquarters are located in the US, which is why your data is also processed outside the European Economic Area. We have taken additional measures to this end, such as concluding EU-compliant data processing and transmission agreements.
The legal basis for processing your data is Article 6 (1) (1) (f) GDPR. The purpose of the data processing is to provide you with the best possible service and the best possible offer of our products. We save your data only for as long as they are necessary for the purpose stated above.
Further information on the privacy of our headquarters can be found here: https://www.youngliving.com/en_US/company/privacy
YOUNG LIVING stores and uses the data provided by you on the website in the systems of salesforce.com Germany GmbH, Erika-Mann-Str. 31, 80636 Munich Germany ("Salesforce") for the purposes of Customer Relationship Management ("CRM"). Salesforce may access the data only as part of our instructions (order processing). Salesforce also takes rigorous technical measures to protect your personal information. Salesforce will not disclose your personal information to third parties, except that disclosure is required to complete the agreed services, or Salesforce must do so to comply with the law or with a valid and binding government or regulatory mandate. The transmitted data is limited to the necessary minimum
The legal basis for processing your data is Article 6 (1) (1) (f) GDPR. The purpose of the data processing is that Salesforce supports us in CRM.
The duration of the data storage depends on the statutory storage requirements.
For more information about privacy at Salesforce, visit: https://www.salesforce.com/company/privacy/