Essential Rewards FAQ

General
Earning Points
Redeeming Points
Delivery

General

Q: How do I sign up for the Essential Rewards program?

A: Joining Essential Rewards is easy. Simply complete our Essential Rewards order form (found in Virtual Office) and fax, post, or e-mail it to us. This form is necessary so we have your written authorisation to charge your chosen payment method each month. Once we receive the completed form, we will enrol you in the Essential Rewards program.

Q: May I change the items in my Essential Rewards order and still receive all of the benefits of the program?
A:
Yes. You may change the items at any time until 12 midnight on your processing date (determined by you when you enrolled).

Q: May I make changes to my Essential Rewards order online?
A: Yes. You may make changes to your Essential Rewards order online at any time. However, you will need to contact Member Services to cancel your order.

Earning Points

Q: How many points do I earn for my Essential Rewards order?
A: During the first six consecutive months of participating in the Essential Rewards program, you receive points worth 10 percent of the PV of each Essential Rewards order. During the second six consecutive months, you receive points worth 15 percent of the PV of each Essential Rewards order. At 13 months and beyond, you receive points worth 20 percent of the PV of each Essential Rewards order.
Q: Is there a minimum PV for my order?
A: Yes. Your monthly order must be at least 50 PV.

Redeeming Points

Q: How do I redeem my reward points?
A: You may redeem your points by contacting member Services on 1300 YL OILS (1300 95 6457).

Q: How many points may I redeem each month?
A: You may redeem up to 350 points each month.

Q: If I cancel my Essential Rewards order, do I lose my points?
A: If you cancel your Essential Rewards order, and you do not make a final Rewards Order you forfeit all of your unused Essential Rewards points, and your monthly participation in the program, if resumed, starts again at the 10 per cent tier.

Q: Do I retain points earned for returned products?
A: You will forfeit any points earned on products that you later return.

Q: How soon may I redeem points that I earn?
A: You earn points the minute that your order is sent. You may redeem points at any time after you have participated in the program for two months.

Q: When redeeming my points, do I go by the dollar amounts or the PV amounts in the price list?
A: When redeeming Essential Rewards points, use the PV amount rather than the dollar value. For example, if you have 50 points, you may redeem them for any product with a PV value up to 50. Points may only be redeemed for products with full PV values.

Q: May I use my points for promotional products, such as discounted items?
A: You may buy any regularly available products at regular price as part of your Essential Rewards order, but you will not receive the discounted pricing if the item is part of your Essential Rewards points order. Some promotional items may not be available for purchase at all using Essential Rewards points. Contact Member Services on 1300 YL OILS (1300 95 6457) if you have questions about specific items.

Q: Do my points expire?
A: Yes. Unused points expire on a 12-month rolling basis, meaning 12 months after they were earned.

Delivery

Q: May I use my Essential Rewards points to pay for my delivery costs?

A: No. Points may only be redeemed for products with full PV values.