General Manager-United States

Job Title: General Manager-United States
Department: International West
Reports To: V.P. International West

Summary:

The International General Manager – (Country or Region) (IGM) has the responsibility for the development and execution of the market’s strategic, business, and marketing plans. The GM’s primary focus is to drive sponsoring, leadership, and retention and to create, direct, and implement market specific strategies; critical to building a profitable market. The GM has the responsibility for market revenue, profitability, sales, marketing, sales forecasts, distributor retention, education, leadership development, with overall management of the region and overall distributor relations.

Essential Duties and Responsibilities:

• Grow the Market (Revenue and Market Share)
• Manage a profitable operation
• Identify, nurture, and train up your replacement
• Create, direct and implement market specific strategies
• Development and execution of the (Country or Region) business, strategic and marketing plans.
• Product launches
• Management and implementation of growth strategies
• Drive (Country or Region) sales
• IT development and compliance
• Manage and review region/country currency options and direction
• Work closely with international teams, relevant department heads and other international managers
• Customer service
• Help resolve commission issues
• Supervise and direct (Country or Region) related and distributor issues as they arise
• Regionalized marketing and promotional materials
• Literature and sales tools
• Promotions
• Web and E-mail communication
• Increase distributor base, retention, recognition and overall distributor relations
• Distributor training
• Leadership development (Internal and External)
• Work with Top Distributors to develop and implement strategies for growing their organizations
• Direct the organization of City Opportunity Meetings, venues, hosts, and presentations by sales team representatives, health care professionals and Young Living Founder and Executive Team
• Representation and promotion of approved Young Living branding
• Represent Young Living in a professional manner at City Meetings as the International General Manager and fulfill speaking assignments
• Profitability of (Country or Region)
• Budgeting and sales forecasts
• Facilities management (Rent or Build facilities to meet our needs)
• Responsibilities include supporting legal and financial issues that may arise in the country or region.
• Perform other duties as assigned by management
• Responsible for tax and accounting compliance
• Responsible to ensure import compliance of product and accessories
• Responsible to ensure the accuracy and security of inventory
• Responsible for compliance to governmental regulations regarding workplace health and safety requirements
• Responsible for identifying areas of risk to Young Living, its subsidiaries and employees and putting systems and processes in place that addresses these risks.

Supervisory Responsibilities:

Directly supervise (Country or Region) offices and its managers and staff. Supervise, direct and lead problem solving resolutions amongst various internal and external teams. Work with managers and staff in developing and implementing strategic plans and growth strategies for the region. Conduct routine meetings with each respective department to drive localization efforts necessary for optimal business development in assigned region. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Directly supervise and is ultimately responsible for workplace safety and compliance with government regulations regarding Workplace Health and Safety requirements.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Team Player – Communicate, work and interact with direct supervisor and senior management of Young Living. Is consistent, respectful in facilitating two-way communication with distributors, supervisor and senior management of Young Living. Team up with managers and staff to establish and maintain strong distributor and community relations.
• Motivate – Create a climate that inspires employees to work at their highest potential. Values diversity and supports efforts that lead to well-being and satisfaction of employees. Is non-defensive, open to feedback, and receptive to learning new ideas.
• Commitments – Assumes responsibilities and honors commitments. Responsive to distributors and Young Living needs. Ensures that commitments and agreed upon deadlines are fulfilled.
• Work effectively – Drives efforts to meet or exceed distributor and company expectations. Work effectively with others to address distributor expectations and resolve issues.
• Quality service – Leads initiatives that result in delivery of quality services. Identifies key distributor expectations and requirements and works to meet those expectations and requirements. Reviews distributor satisfaction data and facilitates improvement efforts.
• Values – Promotes cooperation, teamwork, honesty and integrity in the work place and in associating with distributors.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Adapts to changing economic conditions by considering costs, benefits and overall effort.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Manages risk – Protect resources by providing a safe and accident-free environment.
• Ability and willingness to identify, nurture and train future General Manager candidates.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience
o Bachelors’ degree required, MBA preferred.
o Minimum 5 years MLM experience. Experience leading a company or market. Results driven. Strong competitor. Highest level of ethics. A proven communicator, motivator and presentor. P&L Management experience.

• Language Skills
A very good grasp of written and spoken English is essential. Ability to read, analyze, and interpret common newspaper articles, documents, financial reports, and legal documents in the dominant language of the Region. Ability to respond to common inquiries or complaints from distributors, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, distributors, public groups, and/or boards of directors.

• Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to understand and explain compensation and rewards programs. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Computer Skills
To perform this job successfully, an individual should have knowledge of computer functionality; Internet; Company E-mail system; Project Management software; Spreadsheet software and Word Processing software.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or listen. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk and reach with hands and arms. The employee may be asked to lift and/or move up to 20 pounds.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Young Living Essential Oils is an equal opportunity employer. Young Living participates in E-Verify, a service of DHS and SSA to confirm work authorization.