Operations Analyst

Job Title: Operations Analyst
Department: IT Operations
Reports To: Manager of IT Operations

Summary: 

We are currently seeking a highly motivated professional for the role of Operations Analyst.

Essential Duties and Responsibilities:

Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Managing problem tickets and service requests
• Responding to monitoring alerts
• Execution of routine preventative maintenance
• Emergency troubleshooting, and incident support
• Performs operating system, firmware, and software release patching
• Supports the enterprise backup infrastructure, performs restores and data management
• Works closely with HW/SW vendor support to escalate and resolve problems quickly
• Provides 7 X 24 on-call support in a rotation with other administrators 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Working knowledge of Windows 2003-2008 Server operating system
• Working knowledge of Avaya phone systems
• Working knowledge of Linux operating systems
• Working knowledge of Cisco infrastructure
• Team player with strong analytical problem solving and interpersonal skills
• Excellent Organization, Communication and Follow-through skills
• Ability to effectively handle multiple concurrent assignments in a fast paced environment

Education / Experience:

Bachelor’s degree in Computer Science or related discipline from a four-year college or university; or 4 years related experience and/or training
Experience with the Oracle database environment a plus
Experience with SAN infrastructure a plus
Experience with Internet routing, Firewall, and Load-Balancing a plus
Knowledge of OS Virtualization and VMWare a plus
Knowledge in Disaster Recovery; Emergency Alternate Site Operations, and High Availability Systems

Supervisory Responsibilities:

This job will have no supervisory responsibilities.

Presentation Abilities:

Must have solid presentation abilities. Must be able to prepare, organize, and present viable content to a group of 250+ people. Must have knowledge of Power Point and other presentation systems.

Competencies:

To perform the job successfully, this individual should demonstrate the following competencies:
• Attitude – Demonstrate a positive “can do” attitude. Show motivation. Must be goal oriented and a self-starter. Be “solution-minded” rather than “problem-minded”.

• Work Ethics – Must be dedicated, responsible, hard-working, and a team player.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.

• Organizational Support - Follows policies and procedures; Supports organization's goals and values; Benefits organization through outside activities.

• Strategic Thinking - Develops strategies to achieve organizational goals; Analyzes market and competition; Identifies external threats and opportunities. Must be able to contribute to group initiatives.

• Professionalism - Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments.

• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Develops innovative approaches and ideas.

Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:
To perform this job successfully, an individual should have knowledge of Internet software; Spreadsheet software and Word Processing software.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet. The individual must be able to tolerate the scent of essential oils worn or diffused.

Young Living Essential Oils is an equal opportunity employer. Young Living participates in E-Verify, a service of DHS and SSA to confirm work authorization.