Young Living Essential Rewards Program FAQs

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Essential Rewards FAQ

General  |  Earning Points  |  Redeeming Points  |  Shipping
 

General

Q: How do I sign up for the Essential Rewards program?

A: You can sign up in one of three easy ways.

Q: Can I change the items in my Essential Rewards order and still receive all of the benefits of the program?
A: Yes. You can change the items anytime, up to midnight on your processing date (determined by you when you enrol).

Q: Can I make changes to my Essential Rewards order online?
A: Yes. You can make changes to your Essential Rewards order online anytime. However, to cancel your order, you'll need to contact Customer Care.

 

Earning Points

Q: How many points do I earn for my Essential Rewards order?
A: The first six consecutive months, you receive points worth 10% of the PV of each Essential Rewards order. The second six consecutive months, you receive points worth 15% of the PV of each Essential Rewards order. At 13 months and beyond, you receive points worth 20% of the PV of each Essential Rewards order.

Months on Essential Rewards Points Earned
1–6 10% of order point value (PV) up to a maximum of 30 points
7–12 15% of order PV up to a maximum of 50 points
13+ 20% of order PV up to a maximum of 75 points

Redeeming Points

Q: If I cancel my Essential Rewards order, do I lose my points?
A: If you cancel your Essential Rewards order, you forfeit all your unused Essential Rewards points and your monthly participation in the program is reset to zero. You also forfeit any points earned on products that you later return.

Q: How soon can I redeem points that I earn?
A: You earn points the minute your order is shipped. You can redeem points anytime after you've participated in the program for two months.

Q: When redeeming my points, do I go by the dollar amounts or the PV amounts in the price list?
A: When redeeming Essential Rewards points, use the PV amount rather than the dollar value. For example, if you have 50 points, you can redeem them for any product with a PV value up to 50 PV.

Q: Can I use my points for promotional products, such as the 10% off monthly offers?
A: You can buy any regularly available products at regular price as part of your Essential Rewards order, but you will not receive the discounted pricing if the item is part of your Essential Rewards points order. Some promotional items may not be available for purchase using Essential Rewards points at all. Contact Customer Care if you have questions about specific items.

Shipping

Q: Can I use my Essential Rewards points to pay for my shipping costs?
A: No. Points can only be redeemed for products with full PV values.